Customer Service

BONNIE CLARK

*** ***** **** **, *******, Texas **021

Home: 817-***-****

************@*****.***

Service-oriented Travel Coordinator with extensive experience developing and maintaining new and existing business through communication and continuous follow-up. Proven reputation for assessing customer concerns, implementing appropriate solutions, and producing results in fast paced environments. Enthusiastic team leader who consistently demonstrates strong work ethics and calm assurance under pressure.

* Written / Verbal Communication

* SABRE

* Portal

* Microsoft Outlook

* ClientBase Online

* Hubspot

* Vendor Booking Engines

* Flexible / Dependable

* Quality Assurance

* Customer Focused

* Problem Resolution / Analysis

* Effective Communicator

08/2018 to Current

TRAVEL LEADERS, MAIN STREET TRAVEL

Fort Worth, TX

Travel Agent

Full service travel agent.

Extensive knowledge of destinations and personal travel experience. Strong rapport with business development managers. Excelling in customer relations and understanding the vacation experience they are looking to experience. Highly effective communicator both orally and written. Develops leads, prospects and continually network for a profitable travel business. 06/2010 to 08/2018

AAA TEXAS, LLC

Euless, TX

Travel Agent

* Provides excellent customer service and maintains customer allegiance.

* Possess a competitive sales drive to meet and exceed yearly and monthly goals.

* Superior computer experience, comfortable with evolving technology and good organizational skills 01/2009 to 06/2010

TENET HEALTHCARE CORP.

Dallas, TX

Travel Consultant

Senior Travel Consultant

Arranged corporate international and domestic travel services for fellow employees. Advised of lowest fares, rates and travel requirements. Maintained queues and Sabre ticket count.

I have been in the travel industry for many years. My favorite position so far was working for Southwest Airlines for 9 years. I have also worked for American Airlines, Synxis, and American Express Travel among others. Attended Tarrant County College and majored in French and English. Travel is my passion and I believe it is one of the best educations there is. SUMMARY

SKILLS

EXPERIENCE

EDUCATION AND TRAINING

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