Customer Service Technician

DONNA CHARETTE

*****.********@*****.*** P: 518-***-**** Troy, NY 12182

Summary

Able to interpret diagrams. Competent communicator both written and orally, Maintain equipment. Punctual. Practice workplace safety. Customer service experience. Self motivated. Keen eye for details. Proficient in MS Word and Excel.

Experience

Verizon, Albany, NY. Field technician. 1/2000 - 12/2020. Diagnosed and completed repairs of telephone service enhancing customer satisfaction. Spliced aerial and underground cables according to engineered prints. Located underground cables from tickets generated from DigSafe NY. Maintained records of all work performed through

various computer platforms unique for each type of work.

Verizon, Albany, NY. Customer Service Rep. 8/1996 - 1/2000. Provided customer support at a call center which answered to the entire NY state customer base. Possessed a high ability to listen to details and ask probing questions in order to understand the problems customers called about. Properly interpreted diagnostic tests on circuits and effectively translated the complex information in order to resolve all issues.

Education

HVCC Troy, NY

Associates of Applied Science in Telecommunications

05/2009

Additional Information

Hard working with a natural ability to make the best impression in all situations therefore demonstrating and conveying a favorable image of the company. Exceptional ability to work independently or on a team. Not afraid to go out of bounds and be creative when critical thinking or problem solving is needed. Organized. Tools, test equipment, and truck are well maintained in order to be proficient with time management. Always open to performance feedback.

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