IT Sytems and Network Administrator
Resume:
RAMOS, KYLE MIKAIL P.
IT Network Associate
EDUCATION
SAN BEDA COLLEGE ALABANG
Muntinlupa City
Bachelor of Science (B.S.) Information Technology
**** – 2018
RIVAN SCHOOL OF TECHNOLOGY INC.
Makati City
CCNA Training Bootcamp
2020 – 2020
WORK EXPERIENCE
IT HELPDESK
Genpact Northgate Cyberzone, Muntinlupa City / Aug 2018 – Oct 2019
• Troubleshoot and resolve software, hardware and network issues/inquiries via phone and remote desktop connection
• Managed user accounts and settings
• Created problem tickets to route them to the next level of support for escalation purposes, all within a timely manner IT SUPPORT
Filinvest Alabang Inc., Muntinlupa City / Mar 2017 – Nov 2017
• Provided technical assistance
• Managed and sorted computer equipment
• Documenting computer hardware and software on system records
• Accomplished and organized IT service requests forms SKILLS
Network Skills:
• Cisco Internetwork Operating System (IOS)
• Configure DNS Server and IPv4 ACL
• Configure, verify and troubleshoot IPv4 addressing and subnetting
• Good knowledge of OSI Layer
• Access points and three-tier architectures
• Configuration and troubleshooting Cisco 2960, 3560 series switches
• Configuration and troubleshooting of Cisco 4321,1800 routers Other Skills:
• Good communication, customer service, and interpersonal skills
• Both independence and team orientation, depending on situation
• Ability to multi-task and prioritize effectively poise and patience when dealing with clients
CAREER OBJECTIVE:
To enhance my knowledge in
Networking with highly efficient
workgroup by utilizing my talent & skills
and aspire to crave my career as a
Senior Network Engineer.
CONTACT
***************@*****.***
5 Tanguile St. Mutual Homes PH 2
Soldiers Hills Village, Putatan
Muntinlupa City 1772
CERTIFICATIONS
Cisco Certified Network Associate
(CCNA)
Microsoft Technology Associate:
HTML 5
Microsoft Technology Associate:
Networking Fundamentals
Microsoft Office Specialist: Microsoft
Office Word 2013
Microsoft Office Specialist: Microsoft
PowerPoint 2013
IOS Software Development Kit
Android Software Development Kit
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