RAMOS, KYLE MIKAIL P.

IT Network Associate

EDUCATION

SAN BEDA COLLEGE ALABANG

Muntinlupa City

Bachelor of Science (B.S.) Information Technology

**** – 2018

RIVAN SCHOOL OF TECHNOLOGY INC.

Makati City

CCNA Training Bootcamp

2020 – 2020

WORK EXPERIENCE

IT HELPDESK

Genpact Northgate Cyberzone, Muntinlupa City / Aug 2018 – Oct 2019

• Troubleshoot and resolve software, hardware and network issues/inquiries via phone and remote desktop connection

• Managed user accounts and settings

• Created problem tickets to route them to the next level of support for escalation purposes, all within a timely manner IT SUPPORT

Filinvest Alabang Inc., Muntinlupa City / Mar 2017 – Nov 2017

• Provided technical assistance

• Managed and sorted computer equipment

• Documenting computer hardware and software on system records

• Accomplished and organized IT service requests forms SKILLS

Network Skills:

• Cisco Internetwork Operating System (IOS)

• Configure DNS Server and IPv4 ACL

• Configure, verify and troubleshoot IPv4 addressing and subnetting

• Good knowledge of OSI Layer

• Access points and three-tier architectures

• Configuration and troubleshooting Cisco 2960, 3560 series switches

• Configuration and troubleshooting of Cisco 4321,1800 routers Other Skills:

• Good communication, customer service, and interpersonal skills

• Both independence and team orientation, depending on situation

• Ability to multi-task and prioritize effectively poise and patience when dealing with clients

CAREER OBJECTIVE:

To enhance my knowledge in

Networking with highly efficient

workgroup by utilizing my talent & skills

and aspire to crave my career as a

Senior Network Engineer.

CONTACT

adjm39@r.postjobfree.com

094*-***-****

5 Tanguile St. Mutual Homes PH 2

Soldiers Hills Village, Putatan

Muntinlupa City 1772

CERTIFICATIONS

Cisco Certified Network Associate

(CCNA)

Microsoft Technology Associate:

HTML 5

Microsoft Technology Associate:

Networking Fundamentals

Microsoft Office Specialist: Microsoft

Office Word 2013

Microsoft Office Specialist: Microsoft

PowerPoint 2013

IOS Software Development Kit

Android Software Development Kit

Contact this candidate