Customer Care Manager

Henry C. Ellis

**********@*****.***

*** ********* *****

Duncanville, Texas 75116

Cell 214-***-****

CAREER OBJECTIVE

Recognized throughout my profession for being vibrant visionary leader with resourceful in-depth knowledge in the telecommunication industry, significantly increase revenue and operational efficiency. Core values to my management style is teamwork/safety, accountability, quality, and customer care to a growth-oriented company that will utilize influential leadership skills, diverse industry experience and specialized training to make a significant contribution to the growth and long-term success of company.

CERTIFICATION TRAINING & EDUCATION

• Road Master Driving School-2018

• Communications, Lincoln University, Jefferson City, Missouri

• Manager of the Year (Two years consecutive)

• Communication and Leadership (Training)

• Skill path management (Training)

• Business Ethics and Situational Leadership (Training)

PROFESSIONAL EXPERIENCE

SunState Equipment – October 2019- Present

• Heavy construction hauler

Werner Trucking Company – August 2018-October 2019

• Regional and local driving.

• Pulled refrigerator Trailers.

Field Technician Supervisor, MasTec Inc., Oct. 2010 - Present

• Hired and supervised over 27+ Technicians Productivity directly and indirectly over 50 with the assigned market. Trains, coaches, develop and evaluate employees through performance management, performance metrics, customer feedback, site visits, personal and team observations and feedback within the department.

• Responsible for day-to-day operations within assigned manufacturing area, including maintaining production schedules to support business and demands, identifying improvement initiatives, and supporting talent development programs, maintaining a high level of safety, quality, efficiencies, and regulatory compliance.

• Works with team members to establish department goals and objectives and identify appropriate measurements and track progress in each area.

• Leads and facilitates process improvement teams and manage the technical issues which may impact production. Collaborate/identifies and implements capital project(s), to advance manufacturing capabilities.

• Motivates, mentors, promotes teamwork, the company's mission and operational goals.

• Monitors employee attendance, productivity and other performance markers.

• Effectively uses metrics to aid accountability and measure performance.

• Addresses employee performance concerns and develops action plans for improvement and delivers disciplinary action up to and including terminations as needed.

• Responsible for staff scheduling, Coaching, mentoring and develop team members to meet current and future business requirements.

• Meets with technicians on a regular basis to develop an on-going partnership through weekly tech meetings.

• Develops and executes operational goals and performance metrics that drive technician productivity to ensure a high level of customer service and satisfaction.

Contact this candidate