JAMES DANALS DUNAVAN

Longview, TX 903-***-**** adjlzy@r.postjobfree.com

PROFESSIONAL EXPERIENCE

MHC KENWORTH LONGVIEW

Outside Sales & Service, October 2019 - Present

● Maintained relationships with customers by providing support with technical troubleshooting & training.

● Obtained parts orders by explaining product benefits per customer needs of operation

● Expanded business by opening new accounts

● Promoted both OEM & aftermarket parts sales for all makes

● Promoted & executed contactless Online Parts Counter orders

● Communicate with customers on daily progress on repairs inside the shop BLACKHAWK TRANSPORT

Regional Fleet Shop Manager, January 2019 - September 2019

● Manager two shop locations

● Provide maintenance support to over 600 tractors & 20000 trailing equipment

● Blackhawk Service Excellence Award -2018

● Implemented and improved Standard Repair Time by over 60%

● Maintain a current and accurate parts inventory with less than 5% shrink

● Reduced parts inventory overhead from $312K down to $88K

● Develop training programs and troubleshooting guides to improve preventive maintenance programs REV GROUP - CAPACITY TRUCKS & LAYMOR SWEEPERS

Outside Technical Service Support, January 2014 - January 2019

● Provide onsite technical training throughout the dealer network & customer base

● Develop training programs and troubleshooting guides to improve preventive maintenance programs

● Produced operator’s guide tutorial webcasts and online videos

● Successfully mentor and consult customer fleet maintenance groups & dealerships around the globe

● Constructed and distributed all technical service bulletins and recalls

● Consulted & provided direction of the parts structure on REV Parts website

● Constructed and developed both service / parts manuals for Capacity & Laymor

● Conducted warranty reviews on all parts failures and service concerns

● Build strong internal company relationships amongst peers & key management personnel to achieve organizational goals

● Perform internal kaizen and direct the research & development group to improve product development

● Support and consult engineers with new product development

● Personally strengthen relationships between dealer & customer networks SYSCO FOODS OF EAST TEXAS, LONGVIEW, TX UNITED STATES Fleet and Facilities Operations Manager, Sep 2008 – December 2013

● Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

● Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.

● Coordinate preventative maintenance scheduling for all tractors, trailers, forklifts, reefers, cranes and stationary motors.

● Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.

● Develop, implement, or evaluate maintenance policies and procedures.

● Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.

● Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.

● Perform regular audits to maintain compliance with DOT & OSHA regulations JAMES DANALS DUNAVAN

Longview, TX 903-***-**** adjlzy@r.postjobfree.com

CON-WAY FREIGHT, UNITED STATES

Shop Supervisor, Dec 2002 – Apr 2008

US ARMY, UNITED STATES

52D; Power Generation Mechanic, Sept 1997 – Sept 2005 EDUCATION

NASHVILLE AUTO DIESEL COLLEGE - NASHVILLE, TN UNITED STATES Auto and Diesel Technology, April 2003

● Automatic Transmission, Transaxle Brakes, Electrical/Electronic Systems, Engine Performance & Engine Repair, Heating and Air Conditioning, Industrial Refrigeration, Manual Drive Trains & Axles, Suspension & Steering INDUSTRIAL REFRIGERATION TECHNICAL COLLEGE - LYNDHURST, VA UNITED STATES Industrial Refrigeration Technology, April 2012

● Ammonia Refrigeration Operators I, II & III with HAZWOPER

● Universal Refrigeration License

COMPUTER SKILLS

● SAP

● Google Drive Applications

● Microsoft 365 Applications

● Microsoft Desktop Applications, Word, EXCEL, PowerPoint

● PACCAR ePortal

● Road Force Connect

● Kenworth Online Parts Counter

● KRONOS

● AS400

● VMRS - Vehicle Maintenance Reporting Standards

● MAPICS

● XA

● Sales Force

● Solid Works

● Asset Works – Fleet Management Software

● TMW / TMT - Fleet Management Software

● Peoplenet - On demand fleet tracking & electronic logs

● XATA - On demand fleet tracking & electronic logs

● Detroit Diagnostic Link

● CAT Electronic Technician

● Cummins QSOL & Insite

● Tech Tool Mack / Volvo

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