Customer Service, appointment scheduling, data entry
Resume:
Michelle Kuklinski
Hyde Park, NY 12538
● Excellent ability to work as a team member or individually
● Strong in challenging situations/highly organized
EDUCATION:
John Adams High School, Ozone Park NY Regents Diploma
Unit Secretary Course Vassar Hospital
Caregiver Course and Mental Health First Aid VA Castle Point
WORK EXPERIENCE:
Renaissance Rehab, Staatsburg, NY
Transportation Coordinator/Receptionist
August 2019-December 2020
●Schedule appointments
●Confirm insurance
●Send schedules to units and transport companies
●Complete necessary paperwork to bring to appointment
●Schedule aides for appointments
●Check visitors in and out
●Answer phones
Ferncliff Nursing Home, Rhinebeck, NY
Guest Services Liaison August 2017-August 2019
●Liaison between residents and staff
●Complete discharge surveys with residents
●Greet residents when admitted
●Complete reviews on line for resident satisfaction
●Give tours of facility to perspective residents
●Cover front desk as needed
●AOD coverage on weekends
Health Information Assoc August 2015-August 2017
Medical Associates of the HV
Poughkeepsie,NY
Check out Desk July 2014-August 2015
Gerber/Dr Christopher Bromley
Poughkeepsie, NY
● Schedule appointments
● Precert MRI/Orthodics/DM Shoes
● Check for Valid Insurance/copays/deductibles
● Collect Copayments and Close out
● Employee of the month
Nursing Staffing Coordinator June 2013-July 2014
Northern Dutchess Hospital
Rhinebeck, NY
● Prepare Nursing schedule on a daily basis
● Make sure hospital is covered in all areas
● Assist managers in all units
● Register patients
● Help with patient needs
● Make sure all carts, rooms and cribs are stocked, clean and ready for mom/baby
Communications Coordinator October 2006-May 2013
Childrens Medical Group
● Handling Problems/Complaints for different locations
● Inputting referrals/closing out xray reports
● Scheduling appointments for 7 locations
Unit Secretary/Guest Services Representative June 2004-October 2006
Vassar Medical Center, Poughkeepsie, NY
● Front Desk Receptionist
● Preparing Operating room schedules
● Discharge patients from Hospital
● Process Doctor Orders
● Prepare Admissions
● Maintaining Medical Records
Caretakers Course- Castle Point- VA 2017
Unit Secretary Course- VBH- 2004
Regents Diploma- John Adams HS- 1984
Proficient in Microsoft Word, Excel(beginning) Outlook and strong computer skills, Medical Terminology, excellent customer service skills, 15+years healthcare experience
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