Manager Inside Sales

Richa Jauhari

*******.*****@*****.***

SUMMARY

Most Recent Experience – I oversee the end-to-end LMS management along with partnering with Customers from LMS product demonstration to helping in client onboarding along with supporting them as an Account manager. I also manage projects on LMS enhancements and change managements with client, software team and other key stakeholders. Support administrators with testing content, enhancements and general system functionality.

I also have worked as project manager & Inside sales manager with eZdia, 2 years as Inside Sales Rep with Oracle and served 3 years in academia as Computer Science & IT Lecturer in prestigious engineering colleges.

KEY SKILLS

Learning Platform - LMS management

Account handling

Customer Service & Support

LMS Demonstration

Handle Client Onboarding

Building support documentation – User Guides

Project Management – Change and product enhancements

Manage project issue identification, tracking, resolution or escalation as required, and communication with key stakeholders

Knowledge of LMS Tools (Canvas/Twilight), GSuite, Trello, Slack, MS Excel, Salesforce CRM

theDevMasters

Manager LMS Customer Partnership and Strategy

2020 – present

Key Responsibilities

Day-to-day management of the Learning Management System (LMS)

Manage product LMS enhancements and change managements with client and software team

Resolve user questions and issues through inbox and ticket tracking system

Manage project issue identification, tracking, resolution or escalation as required, and communication with key stakeholders

Account Management and support

Development and maintenance of supporting documentation – User Guides

Oversee the distribution of new courses/classes, roster management

Product Demonstration

Handle Customer Onboarding-

Coordinate activity, drive progress, and track status against project plans, timelines and changing priorities from initiation through closeout

CRM updating and Reporting

eZdia

Inside Sales Manager – eZdia – Freelancer

2017 – 2018

Key Responsibilities

Business Dvelopment

Project / Campaign Management

Work with CXO to execute end to end sales campaigns.

Prospecting and research on top IR’s account

Finding right contacts through databases, LinkedIn

Cold Calling / Emailing

Setting the demo

Updating Salesforce and creating opportunity

Follow up with leads

ORACLE

Business Development Consultant/ LMS Implementation

2013 – 2015

Key Responsibilities

Business development with respect to HCM Cloud.

Deep discovery on targeted accounts, analyzing and mapping clients’ business requirements, processes and objectives.

Understanding customer’s HCM strategy and aligning them with Sales Account Manager in case of interest.

Supported LMS Implementations for clients.

EDUCATION

MBA HR

Bachelor Engineering Information Technology

Richa Jauhari

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