Front Desk Manager

Full Name: Maude Moloko Mphosi

Phone Number: +27-76-362-****/

Email Address: adjlvj@r.postjobfree.com

Nationality: South African

Objective:

I love people and people are my passion. Hospitality has always been something that I love. Being able to serve people and put a smile on at least one person’s face at the end of the day is what wakes me up in the morning. I want to learn more about different cultures as well as travel the world while putting a smile and serving one guest at a time.

Qualifications & Skills:

• Hospitality Management Diploma

• Computer Programs: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, and Microsoft Outlook.

• Industry specific programs: Opera, Protel, Nebula, Sage, Ulti-Sales, Micros, Auto-Clerk, SpaSoft, Birchstreet

Education:

Start- End Date (January 2016- January 2019)

• School name/Location: International Hotel School (South Africa) o Hospitality Management (Diploma) 3years

o International Hotel School Diploma in Hospitality Management (SAQA ID No: 57447, HEQF Level 6)

Experience:

Start – End Date (October 2020- Current)

Property: Global Moloantoa

Location: Sebokeng, Vaal

• Position- Kitchen Manager

o Duties:

o Scheduling

o Payroll

o Pricing of food items

o Creating recipes

o Ordering of stock and monitoring budgets

o Paying supplies

o Interviewing and hiring

o Orientation and training

Start – End Date (September 2019-March 2020)

Property: The Houghton Hotel

Location: Johannesburg

• Position: Guest Relations Supervisor

Duties: Front Desk

o Assisting with guest check-in and guest checkout o Resolving guest complaint and issues

o Assisting guests in planning local day trips within the city o Scheduling for the team (Guest relations, Night Audit, Doormen and Porters) o Provide information about hotel rooms, rates, amenities. o Assisting reservations with creating group bookings and assignments. Start -End Date ( September 2018- September 2019)

Property: El Monte Sagrado Resort & Living Spa

Location: Taos, New Mexico, USA

• Position: Interim Housekeeping Manager & Front Desk Host Duties: Housekeeping (Interim Manager)

o Scheduling for the housekeeping team

o Taking inventory for the department

o Purchasing for the department

o Monitoring housekeeping budgets

o Interviewing and hiring

o Inspecting rooms

o Resolving staff issues including disciplinary action o Liaising with the front desk for inspected rooms and checked out rooms. o Participating in Manger on Duty Program

Duties: Front Desk

o Checking guests in and checking guests out

o Room assignments for transient guests and groups o Assist guests with billing issues

o Answering phones and responding to emails

o Respond to guest complaints in a timely and professional manner o Provide information about hotel rooms, rates, amenities. Start date – End Date: July 2017 – September 2017

• Position: Trainee in the Rooms Division

Property Name: Radisson Blu Gautrain

Location: Johannesburg, South Africa

Duties: Front desk, rooms reservations and sales reservations Start date- End date: February 2017 – 23 April 2017

• Job Title: Trainee in Housekeeping and Purchasing Property Name: Radisson Blu Park Inn

Location: Johannesburg, South Africa

Duties: room attendant, laundry attendant, public areas, purchasing and receiving Start date – End date: July 2016- July 2016

• Job Title: Trainee in the kitchen

Property Name: Holiday Inn

Location: Johannesburg, South Africa

Duties: hot kitchen, cold kitchen & pastry kitchen Start Date- End Date: February 2016- April 2016

• Job Title: Trainee in Food & Beverage

Property Name: Indaba Hotel

Location: Johannesburg, South Africa

Duties: Restaurant (fine dining and casual), room service, banquets Start Date- End Date: Every Summer Holiday in South Africa from December – January 2012-2016

• Job Title: Accounting Clerk

Property Name: Rheinland Investment

Location: Polokwane, South Africa

Duties: Tax, logistic fuel router, administrator

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