MICHAEL SMITH

Chicago, IL (C) 630-***-**** adjlun@r.postjobfree.com

Professional Summary

Profit driven, team orientated General Manager with 25 years of hospitality experience. Focused on setting high expectations and raising service standards in order to deliver an exceptional dining experience. Seeking to expand professional career in the restaurant industry.

Work History

Owner/Director of Operations 3/19 to 3/20

James Sarno, Inc./Errico’s Club 30 - Chicago, IL

Project managed the renovation of the entire property Handled licensing, legal, accounting and operations Set high level standard of hospitality for all operations General Manager 4/18 to 5/19

The Hampton Social - Chicago, IL

Successfully managed all phases of this high volume restaurant with over 10M is sales Increased profitability and sales throughout tenure Developed a positive culture/atmosphere through team building Achieved 100% bonuses for 3 out for 4 quarters

General Manager 10/15 to 3/18

Le Pain Quotidien - Chicago, IL

Effectively managed day to day operations of a high volume restaurant with over 30 employees In charge of hiring, training and development of all FOH and BOH staff. Successfully trained 4 GM's

Full P&L understanding, as well as inventory controls, payroll procedures and most POS systems Improved our customer satisfaction rating of online surveys/reviews from a D in 2015 to an A in 2016 and 17 Bartender/Manager 03/15 to 9/15

Roy's Seafood – Chicago, IL

Identified and resolved problems in a timely manner Expedited food efficiently while emphasizing quality control Regularly lead pre-shift meetings

Bartender/Server 02/14 to 03/15

Harry Carrey's – Lombard IL

Waited on multiple customers at the bar and throughout the bar area Maintained full knowledge of beverage lists and promotions Precisely described menu items and special offerings and appropriately identified wine pairings Bartender/Shift Lead 10/11 to 12/12

Miller's Ale House – Lombard, IL

Received beverage orders from wait staff and delivered beverages to guests Enthusiastically and appealingly described food and drink specials to guests Managed strict beverage control to minimize waste

Head Bartender/Manager 08/09 to 09/11

Longhorn Steak House – Bolingbrook, IL

Upon hire, reorganized entire bar in order to make the bar more efficient Handled inventory control, ordering, training, and bar schedule Created seasonal specialty cocktails

Built a strong bar regular clientele