Project Management Data Analytics Market Research and Analysis

PROFILE

Highly analytical, versatile and results-driven professional, interested in pursuing a full-time position to effectively utilize well-rounded experience in data analytics, business, reporting, and project management. Expert at translating business requirements between technical and business teams, implementing process improvements, creating models, reports, root cause analysis, transforming raw data to meet business requirements. Recognized for organizational skills in handling multiple priorities and completing projects within tight deadlines in a fast-paced environment. Adept at building strong relationships and working collaboratively with key clients and other professionals of all levels, using multilingual fluency in English, Hindi, and Bengali.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Business Administration (MBA) (GPA: 3.92/4.0), May 2020 Rochester Institute of Technology, Rochester, NY, USA

Concentrations in Management Information System (MIS) and Project Management

Relevant Coursework: Information System Development & Design Accounting Analytics Data Analytics & Business Intelligence Operations & Supply Chain Management International Project Management Project Management Financial Analysis

Master in Accounting and Finance, May 2012 Annamalai University, Chidambaram, TN, India

Certification: Chartered Accountant - Intermediate Level (Similar to CPA) Institute of Chartered Accountants of India

Certification: Company Secretary (Compliance of Company Law), 2012 Institute of Company Secretary of India

Training: 90 PDUs - Project Management, 2020 Project Management Institute (PMI)

PROFESSIONAL EXPERIENCE

Volvo Greensboro, NC, USA

Business Analyst Aug 2020 – Present

Responsible for developing, innovating and continuously improving the Back Order Recovery (BOR) operations of Volvo Trucks, Mack Trucks, Volvo Construction Equipment, and Volvo Penta of North America. Create, evaluate and improve the Key Performance Indicator’s (KPI’s) and Performance Indicators (PI’s) by performing reporting, data analysis and proposal actions for the different/above business areas.

Develop and maintain dashboard in Power BI for the BOR Team (~ 38 team members) to showcase the existing daily status and help the team construct a plan for next steps and improvements by analyzing large sets of data from different systems.

Awarded 2nd place in Quick Kaizen (September 2020) under the Continuous Improvement program SML – North America, saving over 13 to 18 hours of training time (trainer and trainee) for onboarding new employees company wide.

Analyze reports generated out of Dashboard and other software for evaluating weekly KPIs - map root cause and corrective action to sustain, fill the gap to target KPI and align to the corporate goal.

Prepare ad-hoc customized reports for several teams to optimize the time for analyzing critical areas of focus, to meet the monthly KPI targets which lead to improvement in productivity metrics and an overall reduction of four supervisors time from 14 to 6 hours/month each.

Support & provide guidance for enhancing the Power BI Dashboard for different teams impacting over ~ 80 co-workers saving 1-2 hours/day of analysis time per team member. Construct root cause & corrective action reports of all brands for senior stakeholders in the US & Europe.

Rochester Institute of Technology, Facilities Management Services Rochester, NY, USA

Project Manager Jan 2020–May 2020

Delivered cost savings of 4% by developing models to increase efficiency on resource management & quality control

Increased customer satisfaction by 8% through efficiently prioritizing & strategizing implementation of high priority projects.

Collaborated with vendors & other stakeholders to strategize & introduce quality control parameters for multiple on-going and new projects.

Honda Aircraft Greensboro, NC, USA

Business Analyst July 2019–Aug 2019

Responsible for leading the business process improvement project by creating the AS-IS and TO-BE business process model between the Service Part Sales Department and Service Center – Team of ~ 70+ people

Identified department level process improvement opportunities and conducted process flow data gathering - multiple interviews, requirement gathering, analysis of existing raw data, and BPMN model utilization

Lead the company wide new process flow proposal meeting with 18 managers and senior managers to on-board them with the suggested change to be implemented in Q4 – 2019. Prepared a plan for process flow optimization which lead to improvement in all productivity metrics and an overall reduction of customer service time from ~ 11 days to 6 days

Constructed reports and fish bone diagram to determine the cause and effect of the inefficiencies to present findings to the senior leadership

Organizing and assisting automation in Service Part Sales department by creating a more efficient process model, while coordinating between SAP technical team expected to increase saving of 0.35mn YOY – Plan to be implemented by Q1 - 2020

Wayfair Inc. Boston, MA, USA

Business Analyst Jan 2019–June 2019

Led the automation and implementation of various processes in accounting department to maximize efficiency and increase savings; facilitated various creation and/or validation of reports, dashboards with Tableau & Excel and quality control

Conceptualized and executed a model to apply relevant foreign exchange rates for international transactions to prepare reports & financial documents reflecting the numbers in US dollar for AP & AR teams – saving ~ 13 hours per employee/week

Executed the company wide reporting on Merrill Lynch and facilitated internal audit to support the Equity Administrator Team as the since Point of Contact for Accounting and Finance department – Team of over 80 people

Successfully automated the manual process of invoice reading and relevant data storage, extracted from invoices, which saved over 18 hours of employee’s weekly work and enhanced accuracy of extracted data leading to over 0.04mn savings YoY

Recognized as a Number Cruncher for March 2019 for exceptional performance. Built model based on IRS and business rules, regulations and requirements to validate & report the numbers for the 10-K & 10-Q through various reports created after analyzing financial documents

Created dashboards and reports for compliance checking system for executives and employees with Securities and Exchange Commission (SEC) after verifying data from various reports; Integrated marketing expenses data across Canada and the US by proficiently using NetSuite

Rochester Institute of Technology, Facilities Management Services Rochester, NY, USA

Data Analyst May 2018–Dec 2018

Examined, cleansed and analyzed over 10 years of raw FMS data for the entire university to create models and metrics for cost allocation and employee performance evaluation to create YoY cost variances and productivity index.

Created model to enhance workflow distribution and maximize optimal resource allocation; Resulting in reduction of cost and increase in employee hour utilization by 13%; Formulated KPIs for the Maintenance Department.

Prepared visual representation of the performance of each section per college using data mining, Excel, and Tableau.

Research Assistant Aug 2017–Dec 2018

Conducted consumer behavior study experiments independently on ~ 300 people to analyze online e-commerce shopping

Gathered, organized, and analyzed data for digital marketing, while assisting the professor for research work

Morning Smiles Kolkata, WB, India

Project Manager June 2012–Dec 2016

~4 years of work experience in project management - Led the functional teams to setting up state of the art facilities worth $1.9mn; collaborated with third party vendors for leading the project for brand name change with a budget of over $0.17mn

Collaborated with leaders of education industry to successfully implement two projects leading to increase in company revenue by $0.4mn

Strategized and led the project to completion at 94% of initial allocated budget and two-week before expected handover date

Headed a cross-functional team of 18 employees and a third-party vendor for new brand launch project

Actualized saving of $0.05mn for two consecutive years by efficient resource management and allocation

Mother’s Pride Kolkata, WB, India

Senior Administrator May 2010–May 2012

Collaborated the workflow of the organization with cross functional teams for smooth and seamless functioning and operations; positioned the institution toward growth and advancement through process improvement initiatives

Introduced a customer feedback process, which grew customer satisfaction by more than 70% over the first six months; subsequently improving internal processes that gained 40% higher employee job satisfaction

Executed responsibility towards collections, payroll, customer service & counselling and maintaining books of records & inventory

CORE COMPETENCIES

Project Management Data Analytics Market Research and Analysis Innovation Strategy Risk Management Contract Negotiations Continuous Process Improvement Business Process Development

TECHNICAL SKILLS

Tableau SQL BPMN Microsoft Office Suite - Word, Advance Excel, and PowerPoint Microsoft Visio Use Case Microsoft Access Minitab R-Programming MS Project SharePoint Power Bi SAP

PROJECTS

Project Name: Data Analytics and Business Intelligence Role: Researcher and Analyst Company/Client Name: Academic Project

Used Wolfram Alpha, MINITAB, and Tableau in analyzing complex data for business applications through data discovery and data analytics

Performed data mining and sentiment analysis in comparing the Amazon’s and Walmart’s customers’ sentiments along with Twitter API data using R-Programming and presented through Tableau

Project Name: Business Process Development (BPMN) Role: Business Analyst Company/Client Name: Harris Corporation

Minimized lag time by 3 days and reduced estimated cost of $0.35M annually for existing processes through automation and integration of processes across different geographical regions. Closely collaborated with four Harris senior employees in developing new business process & resource allocations for service, quality and production departments to increase operational efficiency of the project

AFFILIATIONS& ACTIVITIES

Member: Beta Gamma Sigma Honor Society Delta Sigma Pi Global Business Group

Volunteer: Rochester Institute of Technology – Imagine Event. Vice President of Finance: Women in Business

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