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Desktop Support Information Security

Location:
West Bloomfield Township, MI
Salary:
45000
Posted:
January 21, 2021

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Resume:

Adam Bohm Rosenman

Cell phone: 248-***-****

Email: adjlsu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

-Continually working toward advanced certifications and training

-Attend multiple weekly webinars on IT Topics.

-Multiple Sales and Technical Certification with Major IT Brands

WORK EXPERIENCE

Logicalis, Bloomfield Township, MI August 2015-Present

Level One Service Desk Technician

-Provide phone, email, and chat support for 60+ Client’s Employees and Contractors

with the following:

-Desktop Support for the End users

-Window 7 and 10

-Office365

-iPhone and iPads OS and Apps

-Microsoft Intune, MobileIron, and Airwatch MDM for IOS phones and Tablets

-Local and Network Printer Support (Ricoh, HP, Epson, Canon)

-Hardware and Software Troubleshooting

-Single Sign On (Onelogin, Sailpoint, Okta)

-Remote Access/VPN (Cisco Anyconnect, Juniper Pulse, Fortinet Forticlient, and Network Connect)

-Networking/VOIP Phones

-Account Setup and Access Management

-Support Corporate Business Apps (SolarWinds, D2, Trackwise, Salesforce, As/400, SAP, Concur, Tableau, Adobe Suite, Workday, Citrix, and VMware

-Weekly Meeting with Client to review Service Desk stats, Issue review, and new or upcoming projects or rollouts

-Development of Knowledge Base articles for use on the Service Desk

-Training of new Service Desk Agents on multiple clients

-Managing Multiple Ticketing Systems (ServiceNow, Cherwell, ManageEngine, HP Service Manager)

HP, Pontiac, MI May 2014-April 2015

Level One Services Desk Agent/Desktop Support Agent for Shell Gas

-Provide phone and chat support for Global Shell Gas Employees and Contractors with the following:

-Desktop Support for the End users

-Windows Vista/Window 7

-SharePoint 2010, 2013/LiveLink

-Microsoft Office 2007/2010

-Blackberry

-Mobile Connect/AirWatch for Android and IOS phones and Tablets

-Local and Network Printer Support (Ricoh and HP)

-Secure Cell Confidential Document Portal

-Secure Email Encryption

-Hardware and Software Troubleshooting

-Vasco Token/Smartcard

-Single Sign On

-Citrix

-Remote Access/VPN

-Virtual Desktop Infrastructure using Citrix Receiver

-Networking/Softphone

-Account Management/Access

SOFTWARE

-All Windows Desktop OS, Windows Servers OS, Mac OS X, Microsoft Word, Excel, PowerPoint, Access, QuickBooks, Adobe Creative Suite, SolarWinds, D2, Trackwise, Salesforce, As/400, SAP, Concur, Tableau, Workday, Exacq, Milestone, and many more on both Mac and PC.

HARDWARE

-Desktops, Servers, Switches, Firewalls, Routers, Printers, Barcode Scanners, Power and Cooling Equipment

NETWORKING SKILLS

-Perform tasks associated with installing, upgrading, and maintaining computer network systems in typical LAN/WAN environments.

-Network design and implementation and network systems management

-All Major Computer Operating Systems

-Structured Cabling

-Database Development/Administration

-Network Standards and Protocols

-Microsoft Network Operating System I

-Advanced Microsoft Network Operating System II

-Networking Application Services and Security

-WAN Technology and Application

-Network Technology and Service Integration

-Network Development and Design

-Introduction to Networking

-Information Security/Network Security

-IP Networking and Telephony

-Email and Web Services

-Remote PC control

-Video Conferencing

TRAINING AND CERTIFICATIONS

-Certified Sales and Technical Engineer for Exacq Technologies and Milestone Systems Video Management Software

-A+

-Apple Certified Technician

-Dell Certified Technician

-Certified Adobe Expert

-ITIL Foundation V3

MEMBERSHIPS

-BICSI

-VMware Users Group

VOLUNTEER EXPERIENCE

2014 – Present, Township of Bloomfield, Bloomfield Hills, MI

Election Inspector/Chairperson

EDUCATION

September 2009 – January 2010, ITT Technical Institute, Troy, MI

Associates of Science in Information Technology Program in Computer Network Systems/Network Systems Administration (25 credits)

September 2004 – December 2008, Oakland Community College, Farmington Hills, MI

Associates of Science in Business Management (116 credits)

SKILLS

-Customer focused

-Excellent written and verbal communication skills

-Strong leadership



Contact this candidate