Adam Bohm Rosenman
Cell phone: 248-***-****
Email: adjlsu@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
-Continually working toward advanced certifications and training
-Attend multiple weekly webinars on IT Topics.
-Multiple Sales and Technical Certification with Major IT Brands
WORK EXPERIENCE
Logicalis, Bloomfield Township, MI August 2015-Present
Level One Service Desk Technician
-Provide phone, email, and chat support for 60+ Client’s Employees and Contractors
with the following:
-Desktop Support for the End users
-Window 7 and 10
-Office365
-iPhone and iPads OS and Apps
-Microsoft Intune, MobileIron, and Airwatch MDM for IOS phones and Tablets
-Local and Network Printer Support (Ricoh, HP, Epson, Canon)
-Hardware and Software Troubleshooting
-Single Sign On (Onelogin, Sailpoint, Okta)
-Remote Access/VPN (Cisco Anyconnect, Juniper Pulse, Fortinet Forticlient, and Network Connect)
-Networking/VOIP Phones
-Account Setup and Access Management
-Support Corporate Business Apps (SolarWinds, D2, Trackwise, Salesforce, As/400, SAP, Concur, Tableau, Adobe Suite, Workday, Citrix, and VMware
-Weekly Meeting with Client to review Service Desk stats, Issue review, and new or upcoming projects or rollouts
-Development of Knowledge Base articles for use on the Service Desk
-Training of new Service Desk Agents on multiple clients
-Managing Multiple Ticketing Systems (ServiceNow, Cherwell, ManageEngine, HP Service Manager)
HP, Pontiac, MI May 2014-April 2015
Level One Services Desk Agent/Desktop Support Agent for Shell Gas
-Provide phone and chat support for Global Shell Gas Employees and Contractors with the following:
-Desktop Support for the End users
-Windows Vista/Window 7
-SharePoint 2010, 2013/LiveLink
-Microsoft Office 2007/2010
-Blackberry
-Mobile Connect/AirWatch for Android and IOS phones and Tablets
-Local and Network Printer Support (Ricoh and HP)
-Secure Cell Confidential Document Portal
-Secure Email Encryption
-Hardware and Software Troubleshooting
-Vasco Token/Smartcard
-Single Sign On
-Citrix
-Remote Access/VPN
-Virtual Desktop Infrastructure using Citrix Receiver
-Networking/Softphone
-Account Management/Access
SOFTWARE
-All Windows Desktop OS, Windows Servers OS, Mac OS X, Microsoft Word, Excel, PowerPoint, Access, QuickBooks, Adobe Creative Suite, SolarWinds, D2, Trackwise, Salesforce, As/400, SAP, Concur, Tableau, Workday, Exacq, Milestone, and many more on both Mac and PC.
HARDWARE
-Desktops, Servers, Switches, Firewalls, Routers, Printers, Barcode Scanners, Power and Cooling Equipment
NETWORKING SKILLS
-Perform tasks associated with installing, upgrading, and maintaining computer network systems in typical LAN/WAN environments.
-Network design and implementation and network systems management
-All Major Computer Operating Systems
-Structured Cabling
-Database Development/Administration
-Network Standards and Protocols
-Microsoft Network Operating System I
-Advanced Microsoft Network Operating System II
-Networking Application Services and Security
-WAN Technology and Application
-Network Technology and Service Integration
-Network Development and Design
-Introduction to Networking
-Information Security/Network Security
-IP Networking and Telephony
-Email and Web Services
-Remote PC control
-Video Conferencing
TRAINING AND CERTIFICATIONS
-Certified Sales and Technical Engineer for Exacq Technologies and Milestone Systems Video Management Software
-A+
-Apple Certified Technician
-Dell Certified Technician
-Certified Adobe Expert
-ITIL Foundation V3
MEMBERSHIPS
-BICSI
-VMware Users Group
VOLUNTEER EXPERIENCE
2014 – Present, Township of Bloomfield, Bloomfield Hills, MI
Election Inspector/Chairperson
EDUCATION
September 2009 – January 2010, ITT Technical Institute, Troy, MI
Associates of Science in Information Technology Program in Computer Network Systems/Network Systems Administration (25 credits)
September 2004 – December 2008, Oakland Community College, Farmington Hills, MI
Associates of Science in Business Management (116 credits)
SKILLS
-Customer focused
-Excellent written and verbal communication skills
-Strong leadership