Engineer Network

AKANSHA SINGH

*******@****.*** 484-***-****

EDUCATION

University of Maryland Baltimore County Baltimore, MD M.S. in Information Systems, GPA: 3.5/4

Manav Rachna College of Engineering Faridabad, India B.S. in Electronics & Telecommunication, GPA: 3.5/4 SKILLS

Networking and Security: DNS, SSL/TLS, Load Balancing, routing, switching, firewalls, LAN/WAN, VPN

Network Protocols: TCP, UDP, SCTP, IP, NAT, BGP, EIGRP, SNMP, SMTP, HTTP

Operating Systems: Linux, Windows

Wireless Technology: 2G, 3G, LTE, CDMA, GSM

Languages: Python, C, SQL, Apache Spark, XML, HTML

Core Knowledge: Business Intelligence, Databases, Agile, Scrum, Dashboards, Reports, Troubleshooting, CRM, Wireshark, Cisco Packet Tracer, BMC remedy tool WORK EXPERIENCE

Technical Support Engineer, Reli Group Inc., Maryland, USA October 2019 - May 2020

Implemented asset lifecycle management system using BMC Remedy tool to help track all hardware and software assets owned by the company.

Designed and implemented cloud lifecycle management application that enabled automated provisioning of virtual machines in VMware thereby streamlining management of cloud services.

Tackling customer issues and providing them support by providing solution to technical problems. Network Systems Engineer, Bastian Solutions Toyota Advanced Logistics Company, Kentucky, USA May 2019 - September 2019

Analysed systems network topology and prepared a set of recommendations for the purpose of improving the level of efficiency of integration among multi-systems.

Used advanced troubleshooting techniques to resolve the ongoing issues with the production system and provided the findings to the concerned teams.

Wrote shell and bash scripting for system configuration.

Used CRM for creating tickets and tracking the issues. Technical Support Engineer, Ericsson Global India Pvt. Ltd., Noida, India August 2015 - August 2018

Configuration of static, routing protocols L2TP EIGR, OSPF, BGP, MPLS & WAN protocols: HDLC, PPP, Frame Relay.

Customer Link Migration (Customer link like MPLS, BGP, L2TP, Static, OSPF & EIGRP).

Network Visioning in Sprint’s plan to consolidate multiple network technologies into one new, seamless network.

Worked with Circuit Provisioning Team was responsible for the implementation, configuration and mapping of the IP and system performance by configuring shell scripting.

Experience in deploying, integrating, and troubleshooting network issues.

Experienced working directly with external customers in a technical support environment ideally in an enterprise software. Network Engineer, National Hydroelectric Power Corporation, India February 2014 - June 2015

Gained experience in troubleshooting & problem resolution; training and supervising technicians in quality, adherence to work order specifications and equipment maintenance.

Monitored the network in order to identify any irregularities in user activity and provide quality documentation.

Planning, configuration& troubleshooting on Ethernet network & Routing Protocols. PROJECTS

Location Based Life Quality Prediction in Baltimore [SQL Python Tableau] October 2018 - December 2018

Explored relevant data from data.baltimorecity.gov like 311 requests, 911 calls, surface water stats, and, performed data pre- processing and built score index for locations across Baltimore.

Developed a model to predict quality of life six months down the line at a given location based on assigned quality index. CERTIFICATIONS

Cisco Certified Network Associate Routing and Switching (CISCO ID No.: CSCO13578635)

AWS Certified Solutions Architect – Professional (Credential ID: RHXPZ2DKFJE1QLCP)

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