Manager Customer Service

Catherine Maribel Gruhlke

**** * ********* ** *******, IL 60050 847-***-**** *****************@*****.***

Work Experience

First American Bank – (08/2019- current)

**** * ***** **** ** Round Lake, IL 60073

Personal Banker

Take inbound calls to assist customer with account inquires.

Complete set goal of outbound calls to offer our products and services.

Build relationship with our customers providing an excellent customer service.

Balance terminal on daily basis.

Meet sales goals on monthly basis.

Assist the customer with the process of account opening and closing procedures. Coach, train, and maintain security measures.

TCF Bank – (02/2017-08/2019)

1181 W Maple Ave, Mundelein IL, 60060

Branch Supervisor

Process 30+ transactions in the teller line.

Build relationship with our customers providing an excellent customer service.

Balance terminal on daily basis.

Meet sales goals on monthly basis.

Assist the customer with the process of account opening and closing procedures. Coach, train, provide work direction, and communicate to branch staff. Maintain security measures.

Taco Bell – (06/2016-02/2017)

6460 N Sheridan Rd, Chicago, IL 60626

Shift Lead

Managed 5+ team members in my shift.

Maintained high customer service standards.

Trained and coach team members.

Balanced register till and safe on daily basis.

Conducted opening and closing inspection.

Maintained food and equipment safety standard.

Western union – (4/2015 – 7/2015)

306 Abraham Lincoln Ave, La Julia, Santo Domingo, DN, Dominican Republic

Customer Service English Representative

Assisted with 90+ inbound calls from customer regarding money transfers.

Recorded and confirmed personal information such as phone numbers, credit card numbers, and addresses.

Worked with customers to send money to proper location.

Education

High School: Class of 2011 at Polictenico Nuestra Señora Del Carmen. Jesus De Galindez St. Simon Bolivar, D.N., Dominican Republic.

College: Studied accounting for three years at Universidad Tecnologica De Santiago located at Maximo Gomez Esq. José Contreras, D. N., Dominican Republic.

College: Started at College of Lake County spring semester of 2020 to pursue associates in arts with business focus.

Skills:

Bilingual Spanish

Adaptability

Quick learner

References:

Priscila Balcazar

Personal Banker at First American Bank

Cellphone: 219-***-****

Marisela Maldonado

Assistant manager at TCF Bank

Cellphone: 224-***-****

Alex Larder

District manager at Speedway.

Cellphone: 847-***-****

Contact this candidate