Anshal Sharma

adjlo2@r.postjobfree.com * 646-***-**** *

Summary

• Over 7 years experience working as an Application Support Analyst providing L2, L3 support in finance background.

• Over 5 years experience in JAVA development with web-based applications using various frameworks Education

New York University(NYU) - MSCS, Computer Science, 2007 – 2009 Institute of Technology and Management (India) - BE, IT, 2002 – 2006 Specialties

Languages: Java, JavaScript, and PL/SQL.

Databases: MySQL, Oracle 10g, SQL Server

Operating System: Windows (2000/ NT/ XP/7), Linux. Web Technologies: JSP, Servlets, AJAX, Json, Spring MVC, Santana Framework (Amazon), CSS, HTML, Python

Software Tools: IBM Rational ClearCase, IBM DB2 client, RAD, Eclipse, IntelliJ IDEA, Command Line Terminal, Firebug, SoapUI, SVN, JUnit,Microsoft Word, Excel, Visio, Outlook, ITRS, Visual Studio Experience

Citi Technology Services, Mississauga June 2018 – Jan 2021 Trade Flow/Application Support Analyst

• Application Supported – LM Rates Pricing and Batch/Aggregated Risk

• Translated business requirements into technical user stories for development teams.

• Collaborated with stakeholders to identify requirements and recommended solutions to address business.

• Raised tickets for domain related issues and followed up with the development team for the resolution.

• Documented and managed the analysis to the processes for more efficient and immediate implementation.

• Collected, analyzed and scrubbed large amounts of data to create ad hoc reports for the internal groups to make informed decisions.

• Investigate logs, database and configuration to analyze the issue and provide the details of the analysis to the development team for resolution.

• Same responsibilities as below.

Citibank NA, New York Nov 2015 – June 2018

• Application Supported - FOX

• Primarily provide timely resolution of functional and technical issues to traders on the floor. Other users that were supported were Sales, Middle Office and Back Office.

• Monitoring, maintenance, development, documentation and support of high quality IT systems and application services like Volt, Simpliciti, Velocity Options.

• Create alerts for monitoring of key services and business functions using ITRS.

• Investigation of logs, database, servers for issues

• Participate in Incident management process in person and follow escalation processes along with sending notification to clients periodically.

• Developed, conduct post-mortems of incidents and drive relevant feedback into Incident, Problem and Change management programs.

• Provide weekend support for the RFB checks.

• Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change, assist in implementing the releases via Udeploy and conduct post-release testing where required.

• Maintained, provided and inactivated security access to business end users for the production system.

• Drive the development and implementation of the tools and best practices needed to provide effective support. Tools Used: Putty, Unix, Visual Studio, ITRS, SQL Developer, SQL Server, Udeploy,FIX MarkitServ, New York July 2013 – Nov 2015

Application Support Analyst (AVP)

• Provide functional and application support L2 for the cross platform application.

• Use the technical expertise to provide resolutions (or workaround) for the issues encountered by the client.

• Troubleshoot the root cause of the issue, debug the application and provide L3 fixes to the technical issues.

• Developed a shell script to archive 30 million files that reach a certain age in the current file system.

• Developed a part of application that provides up to date information on the trades that have been cleared.

• Write SQL to query the Database.

• Write Stored Procedures to perform specific actions on DB.

• Provide weekend support for the RFB checks.

• Based on the severity and priority, co-ordinate with various team to get the issues resolved (raise Incident tickets, problem management tickets, development tickets). Tools Used: JSP, Java, Putty, Unix, Eclipse, Zenoss, Splunk. Cognizant Technology Solutions July 2012 – July 2013 Software Developer at Papa John’s International

• Participated in web development requirement specification and design reviews.

• Designed/developed new features in POS using Java/J2EE under Spring MVC.

• Enhance existing features.

• Wrote JavaScript and CSS classes to control the style and layout of multiple web pages.

• Wrote JUnit test script to perform unit testing.

• Created technical documents (class diagrams, service calls etc.) for the tasks performed. Tools Used: JSP, Java/J2EE, Jquery, Ajax, JSON, CSS, JUnit Testing, Spring MVC (annotation based Spring 3.0), Glassfish 3.1.1 Server, IntelliJ Idea 10.5.2, Firebug 1.8.4, Windows 7 Siri Group October-2011 – July 2012

Software Developer at Papa John’s International

• Job description same as above(same client, different companies). Sourcemantra Inc. April 2010 – September-2011

Software Developer at Audible, Inc. (Amazon Subsidiary) (November 2010 – September 2011)

• Reviewed requirement, developed technical design documents and created critical webpages for Audible.de .

• Developed new features in the website enhanced the existing features using Java/J2EE.

• Understood/applied reusable code design, leveraged application architecture/framework capabilities and functionality and designed/developed solutions that were highly reliable, scalable and performed to meet business-defined service levels.

• Implemented scripting with Ajax, JQuery and JavaScript to dynamically refresh the page contents.

• Worked closely with QA teams to ensure the timely release of the website and track issues. Tools Used: Command Line Terminal, Eclipse, Firebug, SVN, Java/J2EE, Santana Framework, Eclipse, Linux Java Developer at Mercury Insurance (April 2010 - October 2010)

• Refactoring code, redesign current design.

• Creating and enforcing xml schema for internal clients.

• Responsible for project documentation, status reporting and presentation and other activities. Tools Used: IBM Rational ClearCase, IBM DB2 client, RAD, Java/J2EE. Platform: Windows XP. QA Analyst Intern at IntraLinks June 2008 – August 2008

• Detailed written descriptions of problems uncovered in testing.

• Created and executed various test plans and cases.

• Logged defects using JIRA.

• Performed validation of requirements, functional verification, end-to-end and regression testing. Tools Used: JIRA, Test Director, Blackberry Simulator Platform: Windows XP

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