HEMANGINI SHAH, PHARM.D.

**** ***** ********* **** *** Berlin WI 53151 847-***-**** adjlmk@r.postjobfree.com

PROFESSIONAL SUMMARY

Adaptable, disciplined, and patient-care focused pharmacist with over four years’ experience in community outpatient pharmacy. Expert in delivering pharmaceutical care through accurate data verification and exceptional clinical problem-solving skills. Strong with time management, organization, and efficiency with a devoted work ethic and positive attitude. Cooperative and compassionate seeking a new pharmacy position in (insert appropriate type here: hospital pharmacy, ambulatory care, managed care, or specialty pharmacy).

PROFESSIONAL EXPERIENCE

Staff Pharmacist 2016 - Present

CVS Health Pewaukee, WI

Direct daily dispensing operations while producing up to 1700 prescriptions per week while maintaining an average of 5-10 minutes or less prescription wait time and achieving a patient satisfaction score of 98%, surpassing store goal in 2019

Expertise in all aspects of pharmacy management including supervising staff, delegating tasks, processing recalls, managing customer service complaints, ensuring compliance with corporate training, performing loss prevention audits, and scheduling in absence of current store pharmacy manager

Oversee store hiring and retention including posting jobs, new employee searches, and wage increase support for technicians

Attend corporate conference calls to ensure store is meeting all metrics and identify areas for improvement, develop performance and quality improvement initiatives, and provide education through staff huddles

Facilitate efficient workflow to ensure accuracy, increase waiting prescriptions, and execute production of on time orders resulting in increased patient satisfaction, sales, and decreased return to stock medications

Provide quality pharmaceutical care to patients including accurately dispensing prescriptions, managing duplications in therapy, identifying medication errors, checking drug interactions, and counseling patients on healthcare related issues

Prevent, detect, and resolve patient-specific medication-related problems and adverse drug events by making appropriate medication therapy recommendations and interventions

Receive, interpret, transcribe, and evaluate all physician medication orders through drug utilization review for therapeutic appropriateness, cost-effectiveness, accuracy, safety, and completeness

Lead “gap of care” program identifying missed opportunities regarding patients’ health and safety and make clinical therapeutic recommendations to providers

Developed and implemented several patient safety protocols and procedures including HIPAA violation prevention, minimizing incorrect distribution of refrigerated items to a goal of 0%, and decreasing medication errors by preventing co-mingling of vials

Supervise the appropriate compounding, packaging, and labeling of prescription medications

Perform daily adherence patient phone interactions on new medications, conversions for 90 day prescriptions, and late refill medications to increase compliance and decrease overall healthcare costs

Achieved synchronization score of 62% in 2020 exceeding district goals

Administer vaccinations including seasonal influenza, Shingrix, Prevnar, Pneumovax, Hepatitis A and B, MMR, HPV, and TDaP

Excel as brand ambassador for immunizations and consistently surpass yearly immunization goals, including > 1500 immunizations in 2019 representing the second highest numbers in the district

Educate patients on administration, potential adverse events, side effects, duration of therapy, and other clinical information on new prescriptions including any changes in therapy

Establish annual off-site immunization clinics through extensive community outreach to increase immunizations

Promote opioid stewardship and improve patient quality of life by developing relationships with patients to recommend non-opioid treatment options, decrease total morphine equivalents per day, and educate and advocate for naltrexone

Manage drug inventory levels including controlled substance ordering to minimize store day supply inventory and carrying cost by utilizing returns to vendors and invoice management

Comply with all federal and state pharmacy regulations and laws including protecting confidential patient information and all controlled substance requirements along with ordering, returns, and destructions

Partner with healthcare providers to collaborate on pharmaceutical care for mutual patients by providing safe, effective, and cost-saving medication alternatives to patients

Maintain a clean, neat and orderly pharmacy including workspace, filing, and organization

Oversee technician and new pharmacist training in order to provide exceptional patient care and workflow efficiency

Offer point of care COVID-19 testing services and manage compliance and quality assurance of testing

Mentor and educate pharmacy technicians and staff on new process improvement initiatives, inventory cost reduction, and raising standards using best practices for replenishment, workflow prioritization, and record keeping

Serve as preceptor APPE students from Concordia College of Pharmacy and Medical College of Wisconsin

Provide regular feedback to and recognize achievements in team members

PROFESSIONAL EXPERIENCE CONTINUED

Student Tutor Sep 2014 - Apr 2015

Chicago State University College of Pharmacy Chicago, IL

Prepared students for upcoming exams for classes in Drug Actions and Therapeutics

Assisted students in acquiring better understanding of targeted weak areas within a subject or subject as a whole and provided tools to improve study skills

EDUCATION

Doctor of Pharmacy 2016

Chicago State University College of Pharmacy Chicago, IL

Bachelors of Science in Biology / Minor in Psychology 2011

University of Illinois at Chicago Chicago, IL

LICENSURE

Registered pharmacist, license no 051.300120 2016 – present

Illinois State Board of Pharmacy

Registered pharmacist, license no 185**-**-**** – present

Wisconsin State Board of Pharmacy

CERTIFICATIONS

Basic Life Support, American Red Cross 2020 - present

Immunization Certification, American Pharmacist Association 2016 - present

SKILLS

Team player

Problem-solving

Detail-oriented

Patient counseling and education

Dedicated

EPIC software package

Strong interpersonal skills

Written and verbal communication

Efficiency and time management

Immunizations

Self-directed

Pleasant and cooperative attitude

BLS certification

MS Office Suite

Improved patient outcomes

Patient care and customer service

Time management

Compounding

Strong work ethic

Conflict and third-party resolution

Pharmacy operations

Compassionate

Adaptable

Patient care

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