JERSON AL N. CASTILLO

** ********, ***** *******, *******,

Pasig City Philippines

Cellphone – +639*********

Email – adjlkh@r.postjobfree.com

PERSONAL DETAILS

Birthdate – March 03, 1991

Status – Single

Nationality – Filipino

Gender – Male

Languages – English and Tagalog

OBJECTIVES: Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.

COMPUTER SKILLS

Operating Systems:

Windows Server 2003, 2008, 2012; Mac OS; Windows XP, 2007, 2008, 2010; Linux

Hardware:

Servers, Hubs, Routers, Switches, PC’s

Software / Applications:

HPE Simplivity, Centreon, Active MQ, Aruba AP, Palo Alto Network, Sophos Anti-Virus, Sophos UTM, VMWare, Active Directory, Adobe Photoshop, Dreamweaver, Publisher, AutoCAD, Spark, TeamViewer, Recuva Data Recovery, Icare Data Recovery, Phoenix Email Recovery, Stellar Mail Repair, MS Office, Thunderbird, SketchUp, GESurvey, Virtual DJ, Moviemaker, Prezi, Openshot Video Editor, etc.

Languages:

Java, HTML, Visual Basic

EDUCATIONAL BACKGROUND

The College of Maasin

Maasin City, Philippines

Bachelor of Science in Information Technology

2008– 2012

Capul Agro-Industrial School

Capul, Northern Samar, Philippines

2003 – 2007

Capul Central 1 Elementary School

Capul, Northern Samar, Philippines

1996 – 2003

WORK EXPERIENCE & RESPONSIBILITIES

Team Lead Helpdesk July 2020 – January 2021

FMC Research Solutions, Inc.

2 Ideal St. Addition Hills, Mandaluyong City, Philippines

Monitors data center

Team Lead for PhilSys and Marina Project

Handles ticketing system

Provides overall user support for all hardware, software and network troubleshooting. (Main Office and Sites)

Configures, implements, manages firewalls security, and IT infrastructure.

Manages data center environment for the operations of the company.

Monitors and ensures network availability to all systems users.

Conducts regular server’s back-up and archives of database and other application server.

Manages, maintain and update support issue ticketing system.

Performs daily system monitoring for all systems.

Installs, configures, manages and administers computer hardware operating systems and applications.

Provide problem diagnosis management, escalation, tracking and resolution.

Performs necessary back-up and recovery procedures.

Evaluates IT units, including procedural documentation and relevant reports.

Recommends and implement IT solution especially in Data Center.

Tests and evaluates new technology. (Attends IT events for technology update)

Supporting the roll-out of new applications.

Reason of leaving: Career Growth

Sr. IT Specialist II April 2018 – March 2020

Global-Estate Resorts, Inc.

AGT Uptown Bonifacio, Taguig City, Philippines

Provides overall user support for all hardware, software and network troubleshooting. (Main Office and Sites)

Configures, implements, manages firewalls security, and IT infrastructure.

Manages data center environment for the operations of the company.

Monitors and ensures network availability to all systems users.

Conducts regular server’s back-up and archives of database and other application server.

Manages, maintain and update support issue ticketing system.

Performs daily system monitoring for all systems.

Installs, configures, manages and administers computer hardware operating systems and applications.

Provide problem diagnosis management, escalation, tracking and resolution.

Performs necessary back-up and recovery procedures.

Evaluates IT units, including procedural documentation and relevant reports.

Recommends and implement IT solution especially in Data Center.

Acts as immediate superior of the ITC OJT.

Assisting clients with user education/training enquiries.

Tests and evaluates new technology. (Attends IT events for technology update)

Supporting the roll-out of new applications.

Reason of leaving: Going abroad

Tech Support Specialist Dec. 2012 - April 218

Global-Estate Resorts, Inc.

Meralco Avenue, Pasig City, Philippines

Manages, maintain and update support issue ticketing system.

Performs daily system monitoring for all systems.

Installs, configures, manages and administers computer hardware operating systems and applications.

Provide problem diagnosis management, escalation, tracking and resolution.

Performs necessary back-up and recovery procedures.

Evaluates IT units, including procedural documentation and relevant reports.

Supporting the roll-out of new applications.

Reason of leaving: Promoted

Data Encoder June - Nov 2012

Global-Estate Resorts, Inc.

Meralco Avenue, Pasig City, Philippines

Encodes documents

Reason of leaving: Promoted

OJT @ Cebu Gems Innovation and Career Development Center, Inc. June - October 2011

Cebu City, Philippines

SEMINARS

Iris Training (How Iris recognition Works) November 20, 2020

PSA CVEA

Quezon City, Philippines

Forensic Biometric Matching Analysis and Evaluation November 19, 2020

PSA CVEA

Quezon City, Philippines

Manual Adjudication Hands on Training October 22, 2020

PSA CVEA

Quezon City, Philippines

Mitel Telephony System Oct. 1, 2019

MEC Networks Corporation

Quezon City, Philippines

MEC Solution Summit May 28, 2019

Securing Business Continuity in the Era of Cloud Computing

Makati Diamond Hotel

Makati, Philippines

IT Infrastructure Summit 2019 March 20, 2019

A.I. for Business

Shangri-La Hotel the Fort

Taguig, Philippines

Oracle Cloud March 7, 2019

Experience Autonomous Data Warehouse

Shangri-La Hotel the Fort

Taguig, Philippines

Cisco DNA Center Assurance Nov. 23, 2018

Transforming Network Operations

Ascott Hotel BGC

Taguig, Philippines

Cisco Security Summit 2018 Sept. 11, 2018

Makati Shangri-La Hotel

Makati, Philippines

HPE Technology Summit 2018 April 18, 2018

Digital Transformation

Edsa Shangri-La Hotel

Manila, Philippines

VForum 2017 Nov. 28, 2017

I Am Shaping the Future (VMware)

Edsa Shangri-La Hotel

Manila, Philippines

WebFraud Protection with F5 Websafe Sept. 14, 2017

Palo Alto’s Traps and Advanced Endpoint Protection

Discovery Primea

Manila, Philippines

HP Networking Basic and Advance Hands On Training Oct. 20-21, 2016

MEC Networks Corporations

Manila, Philippines

Big Data Analytics in a Box August 11, 2016

Isla Grand Ballroom, Edsa Shangri-La Hotel

Manila, Philippines

Sophos Endpoint Security and Control V.10 April 27-28, 2016

MicroGenesis Business Systems, Makati Philippines

Software Animation

SMDTC, CIT-University January 28, 2011

Cebu City, Philippines

Approaches Management using Agile October 18, 2010

The College of Maasin, Southern Leyte, Philippines

Technical Lecture of Basic AutoCAD February 07, 2009

Sugbahan Restaurant, Cebu City, Philippines

REFERENCE

Mrs. Maria Lourdes E. Siaton

Coordinator, Information Technology Dept.

The College of Maasin, Southern Leyte, Philippines

+639*********

Mrs. Gigi G. Salipsip

ITC Manager, Global-Estate Resorts, Inc.

Uptown Bonifacio, Taguig City, Philippines

+639*********

Contact this candidate