Client Service Coordinator
Resume:
Christina Ames
Hard-Working, Fast-Learning, Lifelong Animal Lover
Clinton, MA 01510
*******@*****.***
Hard-working, a fast learner, and a lifelong animal lover. I have one year of experience as a Veterinary Receptionist at Banfield Pet Hospital. I have also completed four years of college in Pre-Veterinary and Veterinary Technology concentrations. Skills and concepts learned include microbiology, anatomy & physiology of domestic animals, compassionate restraint, and animal behavior including Fear Free protocols.
Authorized to work in the US for any employer
Work Experience
Client Service Coordinator
Banfield Pet Hospital - Framingham, MA
July 2019 to Present
Greet clients, check in pets, check out pets, answer phone calls, make reminder calls, take messages, act as go-between for doctors, VA/VTs, and practice manager for phone calls and in-person client questions/ problems, handle pets, measure pets' weight, pull up well-visit treatment plans, go over treatment plans with clients, clean, help clients fill out drop-off paperwork, take medical history pertinent to a visit, order up and fill prescriptions as directed by the doctor, make and manage appointments, handle cash, count cash at the beginning and end of day, prepare deposit and give to PetSmart manager at the end of the day, enter end-of-day and accounting information into Petware at close Delivery Driver
Grubhub - Worcester, MA
June 2018 to October 2018
Pick up food orders from restaurants and deliver to customer's location (by car). Worked in Boston zone June 2018 - August 2018, then moved to Worcester and worked in the Worcester zone September 2018 - October 2018
Dog Walker/Pet Sitter
Self-Employed - Ipswich, MA
June 2017 to May 2018
Walked and pet-sat dogs and other pets in Ipswich and neighboring towns. Broadcasting & Performing Arts Technician
Town of Ipswich - Ipswich, MA
November 2010 to May 2017
Provide lighting and/or sound or backstage help for outside companies renting the high school theater. Record Ipswich School Committee meetings and Ipswich Town Meetings (video, sound). Student Laboratory Aide
Department of Microbiology, University of Maine - Orono, ME September 2014 to May 2016
Responsibilities
Preparing media, aliquotting media, pouring medium plates, autoclaving waste, washing glassware, miscellaneous lab prep.
Skills Used
Laboratory preparation, medium preparation
Education
Bachelor's in Veterinary Science - concentration: Veterinary Technology Becker College - Leicester, MA
September 2018 to May 2019
Bachelor's in Animal & Veterinary Sciences - concentration: Pre-Veterinary University of Maine - Orono, ME
September 2013 to May 2016
High School Diploma
Ipswich High School - Ipswich, MA
2009 to 2013
Skills
• Food service, customer service (2 years)
• Technical theater, broadcasting (6 years)
• Laboratory preparation, handling of biohazard waste (2 years)
• Article writing, transcription, online research, data entry, mind mapping (Less than 1 year)
• Animal care (10+ years)
• Dog walking, pet-sitting (1 year)
• Rabbit care (10+ years)
• Subcutaneous injection (dogs) (1 year)
• Customer Service Skills
• Word Processing
• Physiology Knowledge
• Anatomy Knowledge
• Medical Records
• Anatomy Knowledge
• Physiology Knowledge
• Word Processing
• Microbiology
• Medical Terminology
• Veterinary Experience
• Office Experience
• Medical Office Experience
• Computer Operation
• Triage
• Customer service
Links
https://www.linkedin.com/profile/view?id=115327388&trk=hp-identity-name Certifications and Licenses
Driver's License
Assessments
Attention to Detail — Proficient
March 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Proficient
Conscientiousness — Expert
March 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Memorization & Recall — Expert
March 2019
Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.
Full results: Expert
Verbal Communication — Expert
February 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Expert
First Aid Skills — Highly Proficient
February 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient
Medical Terminology — Expert
February 2019
Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Expert
Basic Word Processing with Microsoft Word — Expert April 2019
Basic Word techniques, including the use of tools to format or edit text. Full results: Expert
Electronic Medical Records Knowledge — Highly Proficient June 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Scheduling Skills — Highly Proficient
March 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Nursing Aide Skills — Highly Proficient
February 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Data Entry Clerk — Highly Proficient
June 2019
Maintaining data integrity by detecting errors.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Call Center Customer Service — Highly Proficient
June 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient
Veterinary Receptionist Skills — Highly Proficient August 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Veterinary receptionist skills — Highly Proficient August 2020
Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient
Administrative assistant/receptionist — Highly Proficient January 2021
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Customer service — Expert
January 2021
Identifying and resolving common customer issues
Full results: Expert
Customer focus & orientation — Highly Proficient
November 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Veterinary technician — Highly Proficient
November 2020
Providing medical care to animals in a veterinary setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate