Christina Ames

Hard-Working, Fast-Learning, Lifelong Animal Lover

Clinton, MA 01510

adjlh9@r.postjobfree.com

978-***-****

Hard-working, a fast learner, and a lifelong animal lover. I have one year of experience as a Veterinary Receptionist at Banfield Pet Hospital. I have also completed four years of college in Pre-Veterinary and Veterinary Technology concentrations. Skills and concepts learned include microbiology, anatomy & physiology of domestic animals, compassionate restraint, and animal behavior including Fear Free protocols.

Authorized to work in the US for any employer

Work Experience

Client Service Coordinator

Banfield Pet Hospital - Framingham, MA

July 2019 to Present

Greet clients, check in pets, check out pets, answer phone calls, make reminder calls, take messages, act as go-between for doctors, VA/VTs, and practice manager for phone calls and in-person client questions/ problems, handle pets, measure pets' weight, pull up well-visit treatment plans, go over treatment plans with clients, clean, help clients fill out drop-off paperwork, take medical history pertinent to a visit, order up and fill prescriptions as directed by the doctor, make and manage appointments, handle cash, count cash at the beginning and end of day, prepare deposit and give to PetSmart manager at the end of the day, enter end-of-day and accounting information into Petware at close Delivery Driver

Grubhub - Worcester, MA

June 2018 to October 2018

Pick up food orders from restaurants and deliver to customer's location (by car). Worked in Boston zone June 2018 - August 2018, then moved to Worcester and worked in the Worcester zone September 2018 - October 2018

Dog Walker/Pet Sitter

Self-Employed - Ipswich, MA

June 2017 to May 2018

Walked and pet-sat dogs and other pets in Ipswich and neighboring towns. Broadcasting & Performing Arts Technician

Town of Ipswich - Ipswich, MA

November 2010 to May 2017

Provide lighting and/or sound or backstage help for outside companies renting the high school theater. Record Ipswich School Committee meetings and Ipswich Town Meetings (video, sound). Student Laboratory Aide

Department of Microbiology, University of Maine - Orono, ME September 2014 to May 2016

Responsibilities

Preparing media, aliquotting media, pouring medium plates, autoclaving waste, washing glassware, miscellaneous lab prep.

Skills Used

Laboratory preparation, medium preparation

Education

Bachelor's in Veterinary Science - concentration: Veterinary Technology Becker College - Leicester, MA

September 2018 to May 2019

Bachelor's in Animal & Veterinary Sciences - concentration: Pre-Veterinary University of Maine - Orono, ME

September 2013 to May 2016

High School Diploma

Ipswich High School - Ipswich, MA

2009 to 2013

Skills

• Food service, customer service (2 years)

• Technical theater, broadcasting (6 years)

• Laboratory preparation, handling of biohazard waste (2 years)

• Article writing, transcription, online research, data entry, mind mapping (Less than 1 year)

• Animal care (10+ years)

• Dog walking, pet-sitting (1 year)

• Rabbit care (10+ years)

• Subcutaneous injection (dogs) (1 year)

• Customer Service Skills

• Word Processing

• Physiology Knowledge

• Anatomy Knowledge

• Medical Records

• Anatomy Knowledge

• Physiology Knowledge

• Word Processing

• Microbiology

• Medical Terminology

• Veterinary Experience

• Office Experience

• Medical Office Experience

• Computer Operation

• Triage

• Customer service

Links

https://www.linkedin.com/profile/view?id=115327388&trk=hp-identity-name Certifications and Licenses

Driver's License

Assessments

Attention to Detail — Proficient

March 2019

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Conscientiousness — Expert

March 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Expert

Memorization & Recall — Expert

March 2019

Measures a candidate's ability to commit product or merchandize information to memory and recall at a later time.

Full results: Expert

Verbal Communication — Expert

February 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Expert

First Aid Skills — Highly Proficient

February 2019

Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient

Medical Terminology — Expert

February 2019

Measures a candidate's ability to understand and appropriately use medical terminology. Full results: Expert

Basic Word Processing with Microsoft Word — Expert April 2019

Basic Word techniques, including the use of tools to format or edit text. Full results: Expert

Electronic Medical Records Knowledge — Highly Proficient June 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient

Scheduling Skills — Highly Proficient

March 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Highly Proficient

Nursing Aide Skills — Highly Proficient

February 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Highly Proficient

Data Entry Clerk — Highly Proficient

June 2019

Maintaining data integrity by detecting errors.

Full results: Highly Proficient

Customer Focus & Orientation — Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Proficient

Call Center Customer Service — Highly Proficient

June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Veterinary Receptionist Skills — Highly Proficient August 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Veterinary receptionist skills — Highly Proficient August 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Administrative assistant/receptionist — Highly Proficient January 2021

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Customer service — Expert

January 2021

Identifying and resolving common customer issues

Full results: Expert

Customer focus & orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Veterinary technician — Highly Proficient

November 2020

Providing medical care to animals in a veterinary setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate