Melody Joy Balisi Salavaria

*** ******, ****** ******, ****** Golden Village

Malolos City, Bulacan

**** - ****

Assistant Waiter

Silversea Cruises

Reports to the Waiter, Head Waiter and Restaurant Manager

- Directly monitors the assigned work station

- Provides assistance and support to the assigned waiter in anticipating and fulfilling the passengers requests

- Responsible for serving non-alcoholic beverages and bread, ordering, pick-up and delivery of food and beverage items to the work station and tables and transporting back to the galley the soiled dishes, glassware and silverware

- Provides assistance to the assigned waiter, waitress in setting up tables, linen, glassware, silverware and china as well as presents food and beverage menus to passengers

- Responsible for achieving and exceeding revenue levels set by the cruise line through suggesting various courses and wines to passengers and applying up-selling and suggestive selling techniques

- Participates in the rotational schedule working in the dining room and in other food and beverage outlets throughout the cruise ship

- Ensures that the assigned work station is clean and sanitized according to the cruise ship standard

2014- 2015

Restaurant Stewardess /Assistant Waitress

Norwegian Cruise Lines

- Turning over tables and promoting beverage service in the Buffet, in order to assist with the achievement of departmental guest satisfaction targets and food and beverage revenues

- Responsible for safeguarding all equipment and materials required for operation, by adhering to proper handling procedures

- Ensures that the restaurant is properly cleaned at the end of each meal period, according to the cleaning schedule;

- Escorts guest and resets table as assigned

- Assists waiters with stocking, cleaning and maintaining waiter stations throughout service

- Performs other jobs as assigned to Manning non- cooking buffet actions

2014

Hotel Director Secretary

Norwegian Cruise Lines

- Typically charged with maintaining the hotel Director's schedule, booking meetings and appointments, and serving as a gatekeeper, screening calls and prioritizing daily tasks and responsibilities.

- Responsible for distributing meeting agendas, scheduling meetings and recording and transcribing meeting minutes.

- Ditributes amenity cards to guests

2013- 2014

Food Attendant

Edsa Shangri La Hotel

Makati

-Assigned in the various outlets in the hotel

Maintained inventory of service stations and replenished needed condiments, silverware and napkins. Monitored areas to ensure they were filled appropriately prior to running low.

Mentored and trained new food service aides in all tasks and procedures

Trained in all areas of food preparation regarding standards in food hygiene. Assisted cooks with basic food preparation including salads and desserts when needed.

2009- 2011

Financial Customer Service Representative

Hinduja Global Solutions

-Handles financial account for American Express

-Provides accurate information on billing and credit inquiry

Provides and ensures quality customer relations

-Aids in relationship enhancer to engage customers to enjoy more of their benefits to sustain loyalty

2007-2008

Customer Care Professional

GE Money Bank

-Processing orders, forms, applications, and requests.

-Keeping records of customer interactions, transactions, comments and complaints.

-obtain and evaluate all relevant information to handle product and service inquiries

-follow up on customer interactions

2006-2007

Directory Assistance Operator

INFONXX

-Provides directory assistance

-Keeps reels and directories up-to-date.

-Suggests alternate locations and spellings under which number could be listed.

2005

Telesales Representative

Epixtar

-Initiating sales with potential customers over the phone for US credit card

-Contacting potential or existing customers to inform them about a product or service using scripts

-Asking questions to understand customer requirements and close sales

2004-2005

Customer Service Representative

QInteraction

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

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