Abigail Young
Elyria, Oh
adjl2g@r.postjobfree.com
SKILLS
• Effective and articulate communicator allowing me the ability to both understand a customer’s issue as well as convey the steps I am going to use to resolve it
• Able to think outside the box to resolve issues quickly and efficiently even when traditional troubleshooting steps don’t yield results EXPERIENCE
Momentum Telecom, Cartersville, GA - Technical Operations Analyst 2 August 2018 - October 2020
• Handled multiple customer interactions a day providing friendly, knowledgeable and personalized service
• Utilized and maintained different systems to troubleshoot and resolve customer issues.
• Worked with coworkers and other departments to handle projects and ensure resolution Aldi, Acworth, GA - Cashier
March 2013 - July 2017
• Take inventory of product ordering new product to meet the demands of the store
• Ring up and cash out customers while monitoring the condition of the store Walmart, Mansfield, Ohio - Merchandise Supervisor
June 2012 - January 2013
• Build displays to showcase store product
• Organize employees to keep product stocked and rotated EDUCATION
Mansfield Elective Academy - High School Diploma
August 2008 - February 2011