Melanie Dunn

McCalla, AL ***** 205-***-**** adjl0t@r.postjobfree.com

Summary

Personable and dedicated Customer Service Representative with three years of success in resolving

customer concerns and inquires. Skilled at accurately documenting call details, preparing reports and

arranging service. Well-versed in providing helpful answers and relevant information to retain clients.

Education and Training

High School Diploma

Brookwood High School May 2017

Brookwood, AL

Associates Degree: General Studies

Shelton State Community College May 2019

Tuscaloosa, AL

Psychology

University of Alabama at Birmingham

Birmingham, AL

Skills & Abilities

Call center experience

High-energy attitude

Problem-solving abilities

Office equipment proficiency

Complaint resolution

Computer knowledgeable

Product organization

Experience

Customer Service Advocate

Bessemer, AL

Target/Oct. 2017 to Current

Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.

Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Evaluated benefits for each caller to determine service needs and address concerns.

Conveyed customer concerns, store issues, and inventory requirements to supervisors.

Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.

Trained new employees in procedures and policies in order to maximize team performance.