Christopher Blair Page * of *

Christopher Blair

+1-470-***-**** adjl0p@r.postjobfree.com

Overview

Accomplished and result oriented IT professional with extensive experience in Helpdesk Support and as IT Application Analyst

In- depth expertise in delivering services, solutions, 24X7 on site operational support, Systems Administration, IT infrastructure, LAN / WAN management, supporting IVR, web-based and digital applications

Managed delivery of technology resources, database, network/voice operations, end user support, and resolution of hardware and software issues

Proficient in maintaining large, highly complex infrastructure and providing Helpdesk management across USA

Developed strategies for improving service quality and delivery processes, provided direction on technology applications for business, ensuring a trouble free environment in performance and implementation of advanced technological competencies across the organization Proficiencies

Zendesk Admin Jira Admin Salesforce Admin Network Admin MS Office Admin Sharefile Admin Purecloud Admin Go2meeting Admin SAP Concur Proficient Twilio Call routing Management MYSQL CRM IVR

MS Office 365 Server 2012 R2, 2016 MAC OS, Windows 7, 8, 10 Comptia Network+ Professional Experience

Culturalink- Norcross, Georgia Sep 2019 to date

CulturaLink has a platform for healthcare providers to improve patient-centered care with best-in-class consulting along with comprehensive translation and interpretation in over 200 languages Desktop Support Specialist/ Field Engineer

Reporting to VP Technology

Based at Head- office, managing support and troubleshooting operations across USA

Number of users: 100,000

Ensure smooth operation for 300 language interpreters providing 24x7 services for taking patient calls

Working with DevOps team members, and Application Developers

Oversee Hardware, software, configuration, troubleshooting, Network administration of LAN / WAN

Testing applications with Gather and GPS functionality

Manage Microsoft Desktop Office 365 and Server 2012 R2, 2016, MAC OS, Windows 7, 8, 10

Troubleshooting Printers and VPN clients, functionality on mobile devices, supporting remote customers

Administering users in Microsoft Active Directory and Exchange

Assess technical issues for office employees, provide solutions to technical issues

CRM Website navigation and management / system

management software

Building VRI carts, onsite asset management with clients

Programming assets for development and deployment

Traveling to hospitals for implementation

Achievements at CulturaLink

Integrated a telecommunications software into

SaaS and IPAs

Effectively handled Security management system,

Admin access management software navigation

and implementation

Assisted in the implementation of a ticketing SaaS

Supported effective deployment of IVR

Improved Asset management and tagging by

implementing a new Auto tagging system

Successfully adjusted the settings of the MYSQL

data base of the company, and received

appreciation from management – got additional

responsibility for handling all SQL queries for the company

Suggested that account managers give their input on issues that their clients experience and a

preventive plan could be put in place, which

improved client satisfaction levels

Successfully managed customer complaints for

the entire country

Christopher Blair Page 2 of 2

CulturaLink- Norcross, Georgia May 2018 to Sep 2019 Language Services Coordinator

Coordinated all aspects of interpreter services for CulturaLink, including for contract and/or part-time interpreters nationwide

Monitored master list of interpreter requests and assignments, required certification/education and performance issues ensuring all information is current at all times

Scheduled interpreters for assignments 24 7 to ensure provision of appropriate language and communication services for spoken languages and ASL

Ensured the interpreter team adhered to interpreter standards of practice and code of ethics

Prepared standard and ad hoc reports as needed for claims, billing questions, workload statistics, and other related requirements

Provided helpdesk support for 300 language interpreters who were taking calls of patients 24x7, coordinated their payment processing and appointments with users

Effectively handled network issues, remotely fixed problems Waste Management, Smyrna, Georgia 2015 to 2017

Data and Operations Specialist,

Handled garbage control trucks, monitoring through the control room their operations and movement through the tracking software

Maintained records and data

Eagle Security, Atlanta, Georgia July 2014 to Oct 2015 Customs Protection Officer

Protecting and securing the Mercedes-Benz Stadium Certifications

Completed training for Comptia Network+ (in process) Education

Bachelor's of Science: Criminal Justice, Biology minor - 2017 Georgia State University, Atlanta, Georgia

Address

456 Collier Ridge Drive,

NW Atlanta 30318,

USA

Contact this candidate