Service Representative Customer
Resume:
JOHN MICHAEL E. MOLEÑO
Naawan Mis. Or., Paulino Ong St.
Mobile number: 092********
Email add: *******************@*****.***
CAREER OBJECTIVE: To maintain customer satisfaction and improve customer experience with Telecom Call Center through my proven problem solving skills, customer experience, and product knowledge also be involved in a career that allows me to interact, communicate and deal with people.
PERSONAL INFORMATION:
Age: 30 years old
Sex: Male
Birth date: March 22, 1989
Birth Place: Naawan Misamis Oriental
Weight: 60 kg
Height: 5’ 4”
Religion: UCCP
Status: Single
Citizenship: Filipino
Father’s Name: Eugene P. Moleño
Mother’s Name: Ruth E. Moleño
Dialect spoken: English, Filipino, and Cebuano
Person to be contacted in case of emergency: Mrs. Ruth E. Moleño
Mobile Number: 091********
EMPLOYMENT HISTORY:
Convergys Philippines
Lahug, Asia town, IT Park, I2 Bldg, Cebu City
Customer Retail Generalist/ Customer Service Representative
October 2013 – December 2014
Teleperformance Philippines
IT Park, Teleperformance Bldg, Cebu City
Customer Service Representative
April 2016 - Up to date
TRAININGS/ SEMINARS/ WORKSHOPS
On The Job Training
PC GATE
Gaisano Mall, Capiztrano, Cagayan De Oro City
January 2012 – February 2012
Concentrix Communicational Skills Training For Technical Support Rep
Block 2 Lot 3 Trade Street, Pueblo de Oro, I.T. Park, Cagayan De Oro City June 2013
Leadership Seminar Workshop and Training
Mindanao State University at Naawan
9023, Poblacion, Naawan, Misamis Oriental
July 2011
AMD Seminar
VIP Hotel
Divisoria, Cagayan De Oro City
January 2012
Finishing Course for Call Center Agent NCII
Mindanao State University at Naawan
9023, Poblacion, Naawan, Misamis Oriental
July 2009
Christian Youth Fellowship Leadership
Naawan Uccp Church
9023, Poblacion, Naawan, Misamis Oriental
2011 - 2012
EDUCATIONAL BACKGROUND
College: Mindanao State University at Naawan
Diploma of Electronics Technology Major in Computer Technology
Graduated 2012, Pob.Naawan, Misamis Oriental
High School: Mindanao State University at Naawan - NILHS
Graduated 2008, Pob.Naawan, Misamis Oriental
Elementary: Naawan Central School
Graduated 2002, Pob.Naawan, Misamis Oriental
SKILLS/ OTHER INTERESTS
Sketching/Drawing
Internet user - good knowledge of e-mail/Web Browsing
Computer literate/basic knowledge on various Window operations
Typing/Encoding/Editing Imagery/Video/Photoshop Basic
Facilitating group dynamics
Organizational and communicational skills
Good Penmanship Writing
Flexible to different situations
REFERENCES
Mr. Aljim Sescon
Account Supervisor, Teleperformance Philippines
Cebu City
Hon. Dennis L. Roa
Municipal Vice Mayor
Naawan Misamis Oriental
Raffy Padilla
Youth Fellowship Member, Cagayan De Oro City UCCP
Cagayan de Oro City
I hereby certify that the above aforementioned personal data and information are true and correct;
JOHN MICHAEL E. MOLEÑO
Applicant
Contact this candidate