Britney Rec

Monroe, MI 313-***-**** adjkws@r.postjobfree.com

Professional Summary

Commitment Resourcefulness Integrity

Successful project support from inception to go live; experienced in ensuring on-time delivery based on projected expectations. Dedicated to maintaining a reputation built on quality, service, and uncompromising ethics.

Areas of Expertise

Implementation of Proprietary Software

Data Analysis and Verification

Management and End User Support

Database Maintenance

Requirements Gathering

ServiceNow / Entrust / Clarity PPM

Business Analysis

TFS / JIRA / Visio / Webex

Professional Experience

Blue Cross Blue Shield of Michigan 2018 – 2019

Project Coordinator

Communicated between Project Managers and different teams to establish timelines for client deliverables

Ensured on-time delivery of project expectations

Conducted both local and remote meetings to accurately define requirements and specifications

Created specification documents to communicate all requirements to software engineers

Communicated with stakeholders to ensure legal compliance while addressing issues identified during testing

Ally Financial, Detroit MI 2013 – 2017

Project Analyst

Worked within ServiceNow and Entrust Certificate Authority to issue and manage SSL Certificates to minimize lead time within the turnaround of certificate issuing process

Supported Project Managers by maintaining reports and leading discussions within meeting timelines

Utilized Clarity PPM software to support Project Managers

Supported Hardware Asset team during a physical inventory and worked with the Service Now application to track data

Quicken Loans, Detroit, MI 2012 – 2015

Business Analyst

May 2013 – September 2015

Worked closely with front and back end users on two integral software systems within the organization

Enhanced database maintenance tasks resulting in performance gain

Worked with a team of Business Analysts and Senior Engineers in an Agile environment to prioritize maintenance and enhancement tasks for two week iteration cycles

Created test plans and conducted end-to-end software testing, including acceptance criteria for each task prior to delivery to production environment

Operations Specialist

September 2012 – May 2013

Maintained and exceeded an efficient and defined timeline on deliverables

Worked within a pipeline management role

Enhanced business processes

Volunteered with events within and around the city of Detroit in support of positive community relations

Intern

May 2012 – August 2012

Gathered business requirements for desired software changes which were accomplished through documenting and testing changes to the code base

Implemented processes to more efficiently complete tasks by using Agile Software Development Practices within a team environment

Created and tested tasks for in-house custom software to increase productivity of closing loans

Jackson Dawson Communications, Dearborn, MI 2009 – 2010

Data Entry Specialist

Recognized, understood, and supported the overall project goals while completing tasks to support the objective

Ensured clean scripts for dealer training and supported final editing before production to ensure narrative and video synchronization

Demonstrated ability to work independently and coordinate with project leader to fulfill customer expectations

Managed Microsoft suite and other media files to support the marketing team

Education

University of Michigan

Bachelor of Business Administration

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