EDUCATION

Tennessee Colloge of Applied Technology ITIM Program Recognition Graduated: Dec 2020

Everest University Healthcare Administration May 2007 - 2011

CERTIFICATIONS

CompTIA A+ Dec 2019

Certifed Wireless Specialist (CWS) CWNP Aug 2019

SKILLS

Wireshark

Nmap

DLP

Cloning Drives

OWASP

SMB Filesharing

TCP/IP

VOIP

SANs/LANs/WANs

DHCP/DNS

Windows Defender

Windows System Administation

Regedit

Ports/Protocols

Active Directory

Database Administation

PROFESSIONAL EXPERIENCE

Tennessee College of Applied Technology

Initial configuration of multiple networked topologies to include mesh and star

Setup of VLANs for local network segregation

Configuration of Voice over IP, wireless devices, heat maps, site surveys, WPA2 security

Configuration of firewalls, MAC filtering, static/dynamic IPv4, network address translation, port address translation

Configured DNS and DHCP for local host machines and configured switches to utilize Spanning Tree Protocol

Knowledge and experience with LDAP (Active Directory) setup to include objects and containers

Performed ARP and DNS poisoning on practice target hosts

Performed enumeration techniques on practice target hosts to include, NMAP host discovery, port scanning and network monitoring with Wireshark

Mapped Windows drives utilizing native net commands in CLI

Utilized Remote Desktop Protocol to perform system level changes

Quarantined and remove actively suspicious applications in Anti-virus program

Cloned multiple drives off of one created baseline image

Created additional group policy settings across the domain

Troubleshot network connectivity utilizing ICMP – Ping and Traceroute

Configured outlook certificates to ensure end-user encryption/decryption

Professional Experience

IT Intern, SOC/NOC Analyst TCAT Shelbyville August 2020 SOC Responsibilities and Accomplishments

Created entries used to block malicious IP addresses, analyzed urls and domains from malicious sites, analyzed data from recorded threats and countries and monitored real-time threats at six off-site locations. Monitored SEIM systems and reviewed data analytics weekly.

Helped to produce a security product for distribution through the TN Department of Safety and Homeland Security to private companies and government entities.

Active Directory 2016 / 2019

Users / Groups /OU

User and Computer Restrictions

Structure

DHCP 2016/2019

Calculating Scope and Options

DNS Server 2016 /2019

A Records

PTR Records

Load Balancing

Server Performance

Services

MySQL/SQL measurement

Calculating Metrics

Prioritizing Provider Order

Using FSUtil, 8dot3 and Overprovisioning Enterprise SSDs

Server File Services

Workstation and Server File Sharing

Adding routes using route

ODBC Connections All

o ODBCConf

MySQL Driver installation

Adding users to MSSQL

oQueries Simplex and Inner-Join

Backup and Restoration of Data

oWorkstation, Server and SQL

oUsing Synchronization Products

NOC Responsibilities

Monitored infrastructure traffic and server resources including performance and network bandwidth and health.

Created work orders and performed maintenance on workstations, servers, wireless access points, switches and other infrastructure equipment.

IT SERVICE DESK

Computer Medics Nashville, TN Jan 2012-Feb 2020

Maintain front, and office management duties. Facilitated clear communication between clients, employees and management.

Assisted Clients in scheduling meetings, including follow-up and reminder phone calls.

Assisted troubleshooting PC computers and laptops.

Replace parts in PCs and helped rebuild them.

Reset passwords on emails also reset passwords and configured routers and switches.

Support of computers and ordering of new parts and peripherals.

Learned installation, reconfiguration and troubleshooting of hardware, software and network communications media and their peripherals (printers, SCSI devices, USB, cabling, scanners etc.)

References

Steve Mallard

931-***-****

Steve.mallard@tcatshelbyville

.edu

Mike Miller

931-***-****

adjkvv@r.postjobfree.com

James Cochrane

931-***-****

James.cochrane@tcatshelbyville

.edu

OBJECTIVE

IT Help Desk seeking to work in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology experience. Skilled problem-solver able to communicate with users at all levels of technical proficiency very good customer service. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Great configuring wireless, load balancers, switches, routers, printer.

.

Technical Support Specialist System Administrator Information Technology

E: adjkvv@r.postjobfree.com C: 931-***-****

Suzanne Salerno

Contact this candidate