Security /Network
Resume:
EDUCATION
Tennessee Colloge of Applied Technology ITIM Program Recognition Graduated: Dec 2020
Everest University Healthcare Administration May 2007 - 2011
CERTIFICATIONS
CompTIA A+ Dec 2019
Certifed Wireless Specialist (CWS) CWNP Aug 2019
SKILLS
Wireshark
Nmap
DLP
Cloning Drives
OWASP
SMB Filesharing
TCP/IP
VOIP
SANs/LANs/WANs
DHCP/DNS
Windows Defender
Windows System Administation
Regedit
Ports/Protocols
Active Directory
Database Administation
PROFESSIONAL EXPERIENCE
Tennessee College of Applied Technology
Initial configuration of multiple networked topologies to include mesh and star
Setup of VLANs for local network segregation
Configuration of Voice over IP, wireless devices, heat maps, site surveys, WPA2 security
Configuration of firewalls, MAC filtering, static/dynamic IPv4, network address translation, port address translation
Configured DNS and DHCP for local host machines and configured switches to utilize Spanning Tree Protocol
Knowledge and experience with LDAP (Active Directory) setup to include objects and containers
Performed ARP and DNS poisoning on practice target hosts
Performed enumeration techniques on practice target hosts to include, NMAP host discovery, port scanning and network monitoring with Wireshark
Mapped Windows drives utilizing native net commands in CLI
Utilized Remote Desktop Protocol to perform system level changes
Quarantined and remove actively suspicious applications in Anti-virus program
Cloned multiple drives off of one created baseline image
Created additional group policy settings across the domain
Troubleshot network connectivity utilizing ICMP – Ping and Traceroute
Configured outlook certificates to ensure end-user encryption/decryption
Professional Experience
IT Intern, SOC/NOC Analyst TCAT Shelbyville August 2020 SOC Responsibilities and Accomplishments
Created entries used to block malicious IP addresses, analyzed urls and domains from malicious sites, analyzed data from recorded threats and countries and monitored real-time threats at six off-site locations. Monitored SEIM systems and reviewed data analytics weekly.
Helped to produce a security product for distribution through the TN Department of Safety and Homeland Security to private companies and government entities.
Active Directory 2016 / 2019
Users / Groups /OU
User and Computer Restrictions
Structure
DHCP 2016/2019
Calculating Scope and Options
DNS Server 2016 /2019
A Records
PTR Records
Load Balancing
Server Performance
Services
MySQL/SQL measurement
Calculating Metrics
Prioritizing Provider Order
Using FSUtil, 8dot3 and Overprovisioning Enterprise SSDs
Server File Services
Workstation and Server File Sharing
Adding routes using route
ODBC Connections All
o ODBCConf
MySQL Driver installation
Adding users to MSSQL
oQueries Simplex and Inner-Join
Backup and Restoration of Data
oWorkstation, Server and SQL
oUsing Synchronization Products
NOC Responsibilities
Monitored infrastructure traffic and server resources including performance and network bandwidth and health.
Created work orders and performed maintenance on workstations, servers, wireless access points, switches and other infrastructure equipment.
IT SERVICE DESK
Computer Medics Nashville, TN Jan 2012-Feb 2020
Maintain front, and office management duties. Facilitated clear communication between clients, employees and management.
Assisted Clients in scheduling meetings, including follow-up and reminder phone calls.
Assisted troubleshooting PC computers and laptops.
Replace parts in PCs and helped rebuild them.
Reset passwords on emails also reset passwords and configured routers and switches.
Support of computers and ordering of new parts and peripherals.
Learned installation, reconfiguration and troubleshooting of hardware, software and network communications media and their peripherals (printers, SCSI devices, USB, cabling, scanners etc.)
References
Steve Mallard
Steve.mallard@tcatshelbyville
.edu
Mike Miller
****.******@***************.***
James Cochrane
James.cochrane@tcatshelbyville
.edu
OBJECTIVE
IT Help Desk seeking to work in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology experience. Skilled problem-solver able to communicate with users at all levels of technical proficiency very good customer service. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems. Great configuring wireless, load balancers, switches, routers, printer.
.
Technical Support Specialist System Administrator Information Technology
E: **********@*****.*** C: 931-***-****
Suzanne Salerno
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