Training Social Media

Houston, Texas

Phone 312-***-****

E-mail: **********.***@*****.***

MARK ROGERS

SKILLS

Proficiencies:

Instructional design and training delivery; learning technology (LMS) / learning content management system (LCMS), instructor-led training, performance management, high-level IT skills, producing documents, training curricula, training programs (including computer-aided/e-Learning) for IT programs / software systems, curriculum mapping strategies, adult learning theories, blended/e-learning, instructional methodologies, needs assessments, training evaluations, coaching/mentoring, talent management, train-the-trainer, leadership development, project management, business analysis, process flow development, relationship management, change management, work fully remote

Tools / Software:

Adobe Creative Cloud (Photoshop/Illustrator/InDesign), Premier Pro, Spark, Captivate, Articulate Studio, Storyline, Camtasia, Advanced PowerPoint, MS Office Suite, Project Management Software, Zoom, Teams, Cisco WebEx, and other technical moderating experience

Methodology:

ADDIE (Analysis, Design, Development, Implementation, and Evaluation), Principles of Instructional Design (Robert M. Gagné), Systematic Design of Instruction (Walter Dick, Lou Carey, James O. Carey), Human Competence (Thomas F. Gilbert), Human Performance Technology (International Society for Performance Improvement)

Industries:

Education, Federal Government, Finance, Health Care, Insurance, Information Technology (technology industry), Manufacturing, Petroleum,

Soft skills:

Adaptability and versatility, work ethic, creativity, innovation, active listening, communication, teamwork, emotional intelligence, leadership, problem-solving, decision-making, stress management, very engaging personality, classroom presence, and teaching style (presentation skills)

EXPERIENCE

Change Management Advisor / Learning and Development – Chief Legal Office (CLO), USAA (Sep 2019 – Mar 2020)

Produced the first-ever playbook for applying a systematic change management approach and standardizing the management of change processes across all significant CLO initiatives and project plans. Including requirements for training for continuous business evolution, federal compliance requirements, mitigating risk levels, and gaps identified by federal regulators.

Developed on-demand new training programs across multiple products – product portfolio and all lines of business including Property and Casualty, auto, banking, homeowners, investments, life, umbrella, and small business.

Worked with subject matter experts (SMEs), representatives (influencers and critical decision-makers) from each product area – process owner to the product owner – on federal regulatory compliance issues, identify and manage existing and emerging risks from business activities and job roles, gather and validate learning requirements (performance requirements, measures of success, terms, and conditions).

Used ADDIE, instructional design principles, systematic design of instruction, and performance improvement/human performance technology to develop training materials, e-Learning, and evaluation tools.

Used advanced skills in PowerPoint, including authoring tools to develop training materials.

Developed and executed rollout communication plans, dashboards, and scorecards, crafting global and targeted communications to key stakeholder groups.

Led Zoom, Teams, Cisco WebEx, and other technical moderating experiences.

Change Management / Instructional Designer – Insights Without Borders (Mar 2015 – Current)

Partnered with Help University, Kuala Lumpur, Malaysia, designing and delivering instructional and educational tracks for an eight-week blended (live-streamed) / clinical e-learning course. Developed assessment feedback mechanisms to measure course effectiveness.

Project Manager for web design project involving social engine optimization and a social media campaign, global and targeted communications to key stakeholder groups, including SharePoint managing design, development, and administration.

Collaborate or partner with communities of practice, thought leadership groups, and clients to identify and respond to learning needs, develop new training programs, and deliver training and tailor it to audiences.

Collaborate with stakeholders in identifying educational needs of programs or services for LMS/LCMS.

Create/publish/archive online/instructor-led, blended/e-learning courses using Captivate, Storyline, Studio 360, Camtasia, Adobe Creative Cloud, Premier Pro, MS Office, and Advanced PowerPoint proficiencies.

Develop full-scale project plans and associated communications documents, track project milestones, and deliverables.

Lead technical moderating experiences (Zoom, Teams, WebEx) conducting instructional designer collaborative meetings, working closely with SMEs developing instructional materials, or conducting webinars.

Design templates, style guides, course outlines, lesson plans, background materials, including workbooks, handouts, and study guides for working forums.

Conduct train-the-trainer classes, including managing production deliverables from course facilitators and marketing, print, and e-Learning vendors.

Consultant for Learning & Development – BP Upstream Talent & Learning (Oct 2012 – Mar 2015)

Developed full-scale project plans and associated communications documents, tracked project milestones, and deliverables.

Consulting and development with BP Upstream Talent & Learning eXcellence Programme – performance-based development program for global new hires and seniors (ongoing through 10-12 years).

Designed a 12-year L&D and change-process improvement plan, development roadmaps (Global Operations’ first). Achieved a successful rollout within four months and earned the endorsement from the highest stakeholders in Global Operations. Rollout resulted in an immediate critical industry impact.

Managed 13 enterprise-wide management of change requests, workshops, training curricula, and courses, including other projects aligned with cross-discipline (functional) performance-based talent and learning development roadmaps.

Developed eXcellence Programme Content Management Team SharePoint site and centralized documentation, information sharing, and process improvement practices.

Collaborated with stakeholders in identifying educational needs of programs or services, leveraging available tools, processes, and procedures to support LMS/LCMS.

Utilized advanced skills in ADDIE, instructional design principles, human performance technology, and PowerPoint, including project management software to develop training materials.

Utilized Camtasia and Adobe Cloud platform – InDesign, Illustrator, Photoshop, Primer Pro – for video editing.

Designed, developed, and applied evaluation tools to evaluate the effectiveness of performance-based development program and LMS/LCMS (courseware and resources).

Consultant, Learning & Development– BMO Financial Group M&A (Mar 2012 – Oct 2012)

Co-delivered 295 hours of IT program, processes, and end-user training (and application) of software automation platform for managing business and personal banking, mortgage, and investment products.

Planed, directed, and facilitated as-needed classroom training, electronic training, webinars, and other computer-aided instructional technologies.

Collected data and analyzed audiences and training needs, based on new business processes (policies) applying them to successful training delivery.

Wrote documentation and materials (process documentation, instruction, and guides) used in the training delivery; used advanced skills in PowerPoint, e-Learning authoring software to promote transfer, retention, and application.

Created supporting material/media (audio, video, simulations) in the delivery of training and design.

Served as primary point of contact for training related project communications and status reporting.

Coordinated, tracked, and reported participants’ involvement in the training activities.

Sr. Social Scientist – Department of Defense (2011 –2012)

Developed full-scale project plans and associated communications documents, tracked project milestones, and deliverables.

Used advanced skills in PowerPoint to develop training materials and briefings.

Developed coursework and training using the ADDIE model.

Applied high-level IT skills, unclassified and classified software platforms, programs, and applications in communications, briefs, and training products.

Project Leader, Education & Training – Observation On Demand (Jan 2007 – Dec 2010)

Developed full-scale project plans and associated communications documents, tracked project milestones, and deliverables.

Designed templates, style guides, course outlines, lesson plans, background materials, including workbooks, handouts, and study guides for workshop forums.

Used virtual learning technologies, real-time diagnostic, and performance feedback to close performance gaps between average to expert skill set development.

Developed and utilized evaluation tools to evaluate the effectiveness of the training program.

Used PowerPoint advanced skills to develop training materials. Developed coursework and training using ADDIE model, Principles of Instructional Design, Systematic Design of Instruction, Human Performance. Conducted classes for end users.

Performed video editing utilizing Camtasia and Adobe Cloud platform – InDesign, Photoshop.

Project Leader, Education & Training – Performance Technology Group (2001 – 2007)

Developed full-scale project plans and associated communications documents, tracked project milestones, and deliverables.

Developed coursework and training using ADDIE model, Principles of Instructional Design, Systematic Design of Instruction, Human Performance.

Conducted formal and informal stakeholder assessments, focus groups, and leadership alignment sessions.

Designed and conducted leadership workshops. Developed and delivered end-user training.

Designed templates, style guides, course outlines, lesson plans, background materials, including workbooks, handouts, and study guides for workshop forums.

Used advanced skills in PowerPoint to develop training materials.

Designed and developed evaluation tools and conducted evaluations of the training program to determine effectiveness.

Visiting Lecturer, MA Leadership Studies, Conflict Resolution

BA Professional Conflict Resolution – North Central College, (2003 – 2005)

Designed lesson plans, background materials (including workbooks, handouts, and study guides) for workshop forums.

Developed creative and engaging case studies in conflict resolution and mediation philosophy, theories, and methodologies.

Exploited web and social tools to augment learning.

Developed training materials using advanced skills in PowerPoint.

Used ADDIE model, Principles of Instructional Design, Systematic Design of Instruction to develop coursework and training. Developed and delivered end-user classes.

Developed assessment feedback mechanisms to measure course effectiveness. Worked with stakeholders to evaluate based on the results.

Used Camtasia and Adobe Cloud platform (InDesign, Photoshop Performed) for video editing.

Adjunct Faculty – Chicago School of Professional Psychology (2000 – 2010)

Designed, developed, and taught over 12 courses and seminars incorporating adult learning theory, using all elements of ADDIE, Principles of Instructional Design, Systematic Design of Instruction, and best practices for blended and e-learning.

Conducted online classes.

Developed creative and engaging case studies to challenge student development in applying theories and methodologies, clinical skillsets, and critical thinking and analysis.

Designed templates, style guides, course outlines, lesson plans, background materials, including workbooks, handouts, and study guides for courses and workshop forums.

Developed assessment feedback mechanisms to measure the course effectiveness.

Assisted in LMS administration. Developed roadmaps and orientations to help people use it.

EDUCATION

Master of Science in Curriculum & Instruction, Graduate School of Education, University of Oregon

Graduate Teaching Fellowship (GTF), Instructional Systems Design (Principles of Instructional Design) and Instructional Technologies, Graduate School of Education, University of Oregon

Bachelor of Education in Comparative Literature & Instructional Design / Instructional Technology and Media, University of Toledo

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