Assistant Administrative

Miriam Ramos Torres

**** ****** **. ** **** TX, *9904 +1-915-***-****

***********@*****.***

Education

The University of Texas at El Paso (UTEP) El Paso, TX Bachelor of Business Administration in Marketing Class of 2020 Bachelor of Business Administration in International Business GPA: 3.05/4.00 Study Abroad: University of Piura Lima, Peru Aug 2017 – Dec 2017 Honors: Dean’s List (Fall 2016, Spring 2017, Spring 2020, Summer 2020) Relevant Coursework: Business Law, Global Business, Human Resource Management, Operations and Supply Management, Computer and Information Systems, Strategic Marketing, International Economics, Strategic Management Experience

Payroll Support Representative

ADP – Comprehensive Services

Received full payroll and customer service training by ADP. Currently working as a third party temporary associate by Insight Global. El Paso, TX

Nov 2020 - Present

Responded to questions from Clients regarding the use of the WFN, PayX, ezLM, Portal, and HRB applications.

Provided application/navigation support.

Performed new feature setup requests (e.g. Group Term Life, HSA, direct deposit calcs, special calcs, Benefit Accruals, Multi-J, split wraps, add'l locations, etc. Assisted and supported Clients with Payroll processing questions and issues. Office Data Assistant El Paso, TX

UTEP- Student Support Services Program Oct 2019- August 2020 Perform general office duties including answering phones, typing documents copying, scanning, filing, and data entry.

Aid Administrative Assistant in various tasks.

Organized and provided workshops for students in the program. Successfully worked remotely during pandemic.

Undergraduate Assistant El Paso, TX

UTEP – Student Business Services Sep 2016 – July 2017 Handled 50+ customer service calls daily, with duties including answering questions regarding student finances.

Greeted customers, organized and maintained sign up procedure for walk- in customers.

Received payments from customers by cash and check. Handled transactions efficiently and accurately.

Remained courteous and calm, even during moments of customer dissatisfaction Legislative Assistant El Paso, TX

UTEP – Student Government Association Jul 2016 – May 2017 Gained teamwork skills by assisting senators with tasks and when needed Boosted student involvement by encouraging professors to give extra credit for those students who joined student organizations Volunteer Experience

Youth Group Leader Juarez, MX

San Mateo Church July 2015 – May 2020

Coordinated group of 70+ young adults and adolescents. Became proficient in active listening, and a sharp problem solver. Provided advice and used public speaking skills practicing giving a lecture every Wednesday.

Hospitality Management Intern El Paso, TX

Holiday Inn - Airport Sep 2013 – May 2014

Assisted employees in various departments, such as front desk, accounting, Maintenance, human resources, sales, and housekeeping.

Provided assistance to guests and guided them to appropriate departments Skills and Languages

Native in Spanish and fluent in French.

Proficient in Microsoft Office (Word, Excel, Power Point). Advanced skills in Adobe. (Photoshop, PDF, InDesign). Strong Work Ethic.

Customer training

Payroll Support

Time Management Abilities

Ability to Accept and Learn from Criticism.

Contact this candidate