Engineer Customer

Syed Imran

E-Mail:*****.************@*****.*** Contact:+919*********.+917*********

Seeking high-level challenging job assignments in IT Hardware / Networking /Business Development / Production with an organisation of high repute

Professional Synopsis

A dynamic professional with 9 years of experience in IT Hardware and service sector, having good exposure of troubleshooting and maintainance of computer and other electronic equipments. Currently working with Nimisha Enterprises, Bhopal, India as a Service and Maintainance Engineer.Ability in cementing healthy relationship with the clients for their satisfaction with the services offered by our company. Possess good interpersonal, communication and analytical skills with demonstrated abilities in customer relationship management.

Areas of Expertise

IT Hardware : Since, serving more than 80 active customers for their hardware related problems and maintainance of various electronic equipments,i.e. CPU, Printers, Monitorsetc.

Consultancy: Interaction with the customers to understand their needs for IT related issues and suggesting them best solutions, beneficial for their business or personal needs.

Client Relationship Management: Forwarding and managing customer instructions & ensuring customer satisfaction by achieving delivery & service quality norms. Interfacing with high net worth clients for understanding their requirements & suggesting the most viable solution and cultivating relations with them for customer retention & securing repeat business.

Team Management: Allocating the work to the subordinates, ensuring timely completion. Monitoring and supervising team activities and suggesting improvements in their performance. Determining training needs and conducting training programmes. Designing & developing customising training programmes based on the training need analysis.

Work Experience

Nimisha Enterprises, Bhopal, India

Designation : Service Engineer

Accountabilities

Seeking Maintainance Department and customer needs.

Maintaining and managing customer database (more than 80 active customers).

Troubleshoot any problems and issues related to IT hardware and networking.

Keeping eyes on the competitor activities.

Attainments

Increased satisfied client-base, which became the largest in local IT hardware industry.

Technical Consultancy/Maintainance Services provided to

MP Police Radio Head Quarters,Bhopal, India

District Forest Offices, Govt. of Madhya Pradesh

Department Of Police, Govt. of M.P.

Cent Bank Home Finance Ltd.

Bharat Bhawan, India

Som Group Of Companies

Rajya Shiksha Kendra, Bhopal

Reliable Group of companies

JSV Group of companies

Major Projects Handled

Will make available if required.

Certification

Done a one year ‘Hardware and Networking course’ from ‘Solwin Technologies’, Bhopal, India.

IT Skills:

Well versed in web content surfing

MS-Office

Windows XP/7/, Server 2000 and above /Win 10

Academic Credentials

Higher Secondary

Bhopal

Personal Dossier

Date of Birth : 11May, 1990

Address : House No.-4,Murgi Bazar,Jehangirabad,

Bhopal, Madhya Pradesh, India

Contact No. : +91-989*******

Marital Status : Married

No. of Dependents : Nil

Passport : Yes

Languages Speak : Urdu, Hindi & English

Languages Read/Write : Urdu, Hindi& English

Nationality : Indian

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