Manager Customer Service
Resume:
Chandler, Arizona *****
***********@*****.***
Objective
A highly accomplished, dedicated and disciplined automotive professional seeking to contribute and grow with a dynamic, progressive and innovative organization.
Experience
QA Adjusting
Completed estimates and supplements
Searched for IKQ and aftermarket parts
Built strong relationships with area body shops
Fulfilled over 30 assignments per week
Arizona Collision Centers
Manager
Order parts
Distribute work to staff
Oversee the daily operations of the shop
Oscar’s Auto Body 11/2015 to 10/2016
Manager
Order parts
Distribute work to staff
Oversee the daily operations of the shop
Auto Body Damage Appraisers 6/2015 to 11/2015
Auto Damage Appraiser
Completed estimates and supplements
Searched for IKQ and aftermarket parts
Built strong relationships with area body shops
Fulfilled over 30 assignments per week
Nationwide Appraisals
Automotive Appraiser 9/2012 to 6/2015
Daily appointments scheduled with clients
Estimated parts costs, submitted estimates and completed supplements
Categorized vehicles as a total loss
Provided outstanding customer service to clients
Built strong knowledge base of area body shops
Consistently requested for assignments by various insurance companies
Completed over 40 assignments per week on average
24 hour turn around time on assignments
Ranked top Automotive Appraiser for turn around time and quality of work
SCA Appraisals
Automotive Appraiser 2/2003 to 2/2012
Scheduled appointments
Prepared estimates
Completed supplements and assignments quickly and accurately
Management
Recognized as a self-directed team player and performer who consistently completes assignments proficiently and productively
A troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives
A direct and decisive leader with hands-on management style
A results oriented individual with an exemplary track record of success in the field of appraisal, claims management, quality control and scheduling
Certifications and technical skills
I-Car certified in 10 categories of the auto body industry
Mitchell estimating
CCC
ADP
MS Office Suite
Apptrak
Education
Wright Junior College 1996
Major: Business
Minor: Science
Related coursework: Auto body class
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