Technical Writer/Editor

Wyman S. Ferguson

919-***-**** – Mobile

919-***-**** – Home

*********@********.***

Career Summary

Award-winning technical writer/editor with extensive experience in the development and design of documentation for computer, networking, and telecom systems. Project management experience: broad knowledge of programming techniques and software, hardware, and network testing and verification.

Technical Competencies

Software

Operating Environments

Programming Languages

Adobe Acrobat

DOS

ASP

Arbortext Epic Editor/DITA

Linux

C/C++

FrameMaker + SGML

OS 4690

HTML

Lotus Notes

TCP/IP

Java/JavaScript

MS Excel

UNIX

Markdown

MS PowerPoint

VM/CMS

SGML

MS Visio

Windows 7/8/10

SQL

MS Word

Visual Basic

oXygen XML

XML

Experience

Toshiba Global Commerce Solutions Technical Writer IV - 6/14-4/20

Researched, updated, and edited product documentation and context-sensitive help for TCxGravity, TCx Elevate, and TCx Amplify point-of-commerce solutions

Coordinated publication reviews with development, test, and training teams

Conducted document conversion of four publications from DITA to Markdown, using oXygen 19/21

Vanyil LLC Technical Writer/Editor - 12/13-4/14

Updated and edited learning content in support of instructor-led training courses for SAP AG data governance, retail, and customer relationship management solutions

Used Xopus editor to convert legacy training course documents into properly formatted DITA source files

Resolvit Technical Editor - 4/11-4/13

Analyzed, planned, designed, and edited technical reports and documentation modules for NetApp networked storage systems and solutions

Assembled and edited technical content for presentations, FAQs, and white papers for a diverse channel partner, sales, and engineering audience

Collaborated with technical marketing engineers and managers to determine the technical content, audience, and objectives for reports and documentation modules

Apex Systems Information Developer - 9/10-1/11

Used DITA and Epic XML editor to create new administration guides for IBM LotusLive cloud-based collaboration suites

Updated and edited user documentation for LotusLive online services such as Events, Connections, and Meetings

Scientific Research Corporation Documentation Manager - 10/09-9/10

Edited system performance specifications, design documents, test plans and reports, and system operation/verification tests

Tracked and managed all documents from initial draft through approval by Department of the Navy authorities

Collaborated with project engineers to develop and improve documentation for hardware and software upgrades to the 800,000-user Navy Marine Corps Intranet

InfoPros Consultant - 10/07-2/09

Created user manual and quick start guide for Motorola A1600 mobile phone, including artwork modifications

Led team that updated user guides for several customer service applications for Sony Online Entertainment

Wrote user documentation for a suite of integrated applications used to manage national TV advertising sales and inventories

IBM Corporation Technical Writer - 2/04-9/07

Updated structured FrameMaker documentation for two releases of WebSphere Business Integration Server Express, maintaining six books in each release

Updated online user guides for Lotus Sametime instant messaging application for mobile devices

Used Epic XML editor to create user guide for initial beta release of Lotus Notes Traveler for mobile devices

Created and updated user documentation for Windows and Linux versions of Lotus Mobile Connect client application and Connection Manager server application

Hill-Rom Technical Editor - 8/03-12/03

Revised and created work instructions and standard operating procedures for installation and configuration of hospital communications, paging, and tracking systems

Coordinated efforts of new product launch team and quality assurance department to expedite approval of new documents

Measurement Incorporated/Educational Testing Service Reader/Scorer - 3/03-7/03

Evaluated student writing samples submitted during various state educational testing programs

Applied state-approved scoring criteria to assign accurate scores in all applicable categories

Kudos Information, Incorporated Technical Writer/Editor - 9/00-4/02

Researched, wrote, and edited technical publications for telephone switches and data networking products

Maintained and updated entire end-user documentation library for Nortel DMS-10 series of digital telephone switches

Used Frame/SGML to create installation, operations, and administration manuals for Alcatel’s fiber-to-the-home (FTTH) system

Tivoli Systems Technical Writer/Editor - 4/00-9/00

Created and edited HTML source files for context-sensitive application help screens

Used Frame2000 to update user manuals for IT Director, a new comprehensive network administration application

Nortel Networks Technical Writer/Editor - 3/98-3/00

Researched, created, and edited data books for voice-over-packet line access modules that connect telephony systems to data networks. Used FrameMaker 5.6 and Visio to create and modify templates for future data books.

Wrote and revised configuration instructions for new ISDN software features on the DMS-100 digital switch, using Interleaf and FrameMaker + SGML

Won Golden Quill Award for overall job performance and client satisfaction

NCR Corporation Technical Writer - 11/97-3/98

Documented point-of-sale terminal (POST) interface with the IBM 4690 operating system for prototype NCR self-checkout terminal

Used MS Word templates to insure compliance with AT&T/NCR corporate style guidelines

IBM Corporation Technical Writer/Editor - 1/96-10/97

Designed, wrote, and revised print and online documentation for networking hardware and software. Created MS Word book templates to meet IBM design specifications

Worked closely with development teams, brand managers, and product line managers to develop marketing materials for new hubs, routers, and network interface cards

IBM Corporation Software System Tester - 10/94-12/95

Planned, scripted, and implemented testing procedures for IBM internal software applications

Updated test lab server applications and used automated test tools to create and update server databases

Worked closely with programmers to resolve application defects and improve overall quality and reliability

IBM Corporation Information Developer - 10/93-9/94

Identified, analyzed, and tested program messages for a new release of TCP/IP for MVS

Wrote explanations of system actions as well as user responses for new and undocumented messages

Collaborated with software designers to improve the content and clarity of messages

Education

BA, English, Duke University

Software Technical Writing Certificate, Durham Technical Community College

AS, Computer Programming, Durham Technical Community College

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