Lisa Fullwood

Little Rock, Arkansas *****

Cell: 404-***-****

adjkj9@r.postjobfree.com

Professional Summary

Fifteen years in the computer industry in various capacities, including Management field service, UNIX administration and technical consulting. Environments ranged from single user PC’s to large heterogeneous environments incorporating UNIX, Linux, Aix, Windows, NetBackup and Data Protection/security. Have extensive experience in several operating systems, as well as, a wide variety of applications ranging from office automation and configuration. Extensive experience in storage architecture and management of multiple hardware platforms: including IBM, DELL, SUN Microsystems, Compaq, and Hewlett Packard. Strong customer service and end-user relations with over twelve years of managerial experience.

Technical Skills

vStorage Area Networks (SAN) - Managed SAN infrastructure utilizing MCData, CISCO, Brocade switches. HP DL Proliant series, HP 3-PAR, Centurion, IBM 6000, EMC Symm & DMX, HP XP1024/12 K series, ATL Quantum Libraries, HP Akula, ESL, EML & MSL libraries, IBM StorageTek libraries, Hitachi SOS, HUSPV and HUSPVM.

vHP-UX Certified

vSun Enterprise/Workgroup Servers

vSymantec Filesystem, Volume Manager, NetBackup 6.5, 7.0, 7.1 and Backup Exec, Sun

vHP Data Protector 5.0, 5.5, 6.0, 6.1.1, 7.0, 7.1 and 8.0

vHigh Availability Clusters – Symantec Netbackup (VCS), Veritas Evault, HP/MC Service Guard, Oracle RAC

vSystem Administration – Unix (system configuration, user account administration, package install and removal, patch maintenance for (HP-UX 11.23 -11.3.1, Solaris, SCO, Debian, Ubuntu, Centos Linux RHEL 4, 5, and 6 AIX 5.3. 6), SUSE, HANA Win/NT, DNS, network configuration and troubleshooting, HPE Helion cloud OpenStack (laaS) and Rack, HPE Helion Development Platform (PaaS), AWS, BoKS 6.7 and 7.0.

vCapacity Planning/Performance Monitoring & Modeling – Implemented products (e.g., BMC Patrol, SRAgent and TWS CLI 8.3, 8.5.1, OVO, HP Openview NNM), Service Guard, Maestro

vMass Storage Systems – Integrated STK, EMC, SUN, HP 9000 (SRP) Superdome, and other third-party Mass Storage devices for optimal functionality and redundancy utilizing RAID technology and third-party software products.

vAutomated Cartridge System Library Software – Installed, configured and implemented ACSLS

vDisaster Recovery/Archive Retrieval - Implemented disaster recovery scheme for system backups utilizing tape silos and magneto optical jukeboxes with software such as Scalar I 2000 Adic library, Symantec Netbackup, Legato, and HP Data Protector 5.0 – 6.1.1, Ignite. Documentation and infrastructural development.

vLocal Area Network (LAN) – Ethernet, Fast Ethernet, Gigabit Ethernet, FIDDI

vHardware/Software Installation and Configuration - Integrated homogeneous/heterogeneous (client/server) environments for interoperability. CommVault, Simpana 7.0 -8.0, Symantec/Veritas Netbackup (3.2 - 7.1,7.5 and 7.6), VPARS, NPARS, SRP’s and VMWare

vSystem Tuning – Adjusted various kernel parameters to archive desired results.

vEvent Scheduling/Monitoring/Notification – HP Openview ITO, CA-Unicenter, Banner, TWS, Unisys, Batch/Listener, and Cronjobs,

vShell Scripting – SH, KSH, Bash Perl, Python, HTML

vProject Management over ten years’ experience

Professional Experience

FDA NCTR Jefferson Laboratories February 2018 –CurrentJefferson, AR

OIMT\IT Specialist: Created new, efficient methods of delivery by expanding remote services capabilities. Maintain knowledge of competitive products, environment, industry history and trends relative to technology, performance and information systems. Consistently demonstrated outstanding presentation development and delivery skills, with ability to inform, influence and impact at senior executive levels. Excellent written, oral communications and facilitation skills. Collaborates with senior leadership (IT and business) to develop enterprise IT and digital strategies that consider the people, process, and tools necessary to execute effectively. Install configure scientific, management and business applications on Linux servers. Ensure the proper safeguard of sensitive data, which is contained on supported systems. Ensure Linux servers comply with Federal security requirements and standard operating procedures. Install, test maintain and troubleshoot server hardware and software for Linux; including Red Hat Enterprise, Ubuntu, and Centos. Support Scientific researchers in a laboratory to support high performance computing clusters. Provide general support to users for account creation, backup/restore, supporting desktops, scientific workstations and laptops running RHEL v6 and v7, CentOS v6 and Linux v6 and v7. Ensure that all Linux workstations are hardened and patched for security interface requirements.

Arkansas Children’s Hospital July 2017 – March 2018Little Rock, AR

SR. System Administrator\IT Specialist: Maintained, installed, migrated, configured and implement EPIC, to replace MEDITECH – ERM Application Program. Assisted in configuring applications for Epic Go-Live.

Responsible for setting Linux 7.0 security hardening of environments and BlockChain access on all servers. Installed Horizon TWS 8.7 implemented for batch scheduling and rule changes. VMware OpenStack 4.5 on all servers Mirantis 8.0 utilized for cloud openstack. Netbackup 7.X, Evault for storage administration and backing up system. Patched/Upgraded all servers for optimal performance. Daily CAB/TAB reviews to check KPI’s and match status reports. Performed Server builds and DNS configurations for COW’s (computers on wheels) monitors and audits system routinely. SOP’s/Runbooks are updated daily for knowledge transfer, Bash/Python were used for automating scripts.

FIS April 2016 – July 2017

Little Rock, AR

Programmer II: Maintained security systems by security hardening and administering policies to control access to systems; supporting Unix/Linux security authorization services utilizing Bok’s access management/authorization tool. HP Arcsight/Splunk were used for monitoring invasion detection. Maintained, upgraded and installed BoKS 6.7 and 7.0 adding users to systems granting access and maintaining user password accounts. Utilized CMS and ServiceNOW ticketing systems to assist users for problem resolutions for installing SSH keys, adding access routes, user classes and granting system root access to assist with daily tasks. Assisted in the monthly team on call rotation. Executed security controls to prevent hackers from infiltrating company information. Researched attempted efforts to compromise security protocols and recommended solutions. Communicated daily status reports to upper management on matters to develop security risk analysis scenarios and response procedures. Interfaced with users to understand security hardening needs and ensure that all users understood and adhered to all policies and procedures. Identified opportunities and executed plans to improve daily

workflow and business impacts. Managed various projects and provided metrics. Daily change control meetings, used Google Slides and PowerPoint for presentations.

Hewlett Packard April 2013 – March 2016

Remote

US BURA Delivery Lead Consultant/Sr. HP-UX System Administrator: Lead team of backup administrators for BURA data protection and Symantec Netbackup Veritas Evault, maintained SLA agreements for timeline commitments for BURA DP 7.x and Symantec Netbackup 7.x, and upgraded TWS CLI from 8.5 to 8.6 to 8.7 implemented rules for FTA, while working as Account Delivery Manager. Provided end-to-end support of servers used to simulate computing environments utilized in all locations and phases of customer’s business. responsible for business development, content creation and evangelizing of HP’s StoreOnce

Professional Experience

products and service solutions. Accountable for articulating, optimizing and resolving end-to-end storage endeavors, inclusive of Backup Recovery, Data Archiving, Business Continuity and Disaster Recovery. Address ILM initiatives utilizing the latest technologies in storage consolidation, virtualization, deduplication and replication. Effectively deliver proposed solutions, create Go-To-Market plan, conduct training for Sales, Pursuit and Delivery organizations. Drive additional revenue(s) with Professional Consulting Integration Services. Act as a technical resource/writer and assist staff in crafting formal documentation and presentations for service marketing in support of product line. Responsible for assessing technical feasibility and contract negotiations with prospect service vendors. Ensured team performed system upgrades, patches, daily configurations, changes, additions and removals through predefined change control procedures for development and production servers. Patched over 35,000 Unix/Linux servers in a staging/dev and production environment for HPUX, MC ServiceGuard, Oracle RAC and VCS’s. Upgraded DP 6.1 to 6.3.1 to 7.0 to 7.6, installed DPA Collector 3.1 on both UNIX/LINUX/UBUNTU/SUSE/HANA and Windows systems within the BURA environment, HP Openview for ticketing and monitoring the environment. Monitor and maintain cloud HPE Helion OpenStack Mirantis 8.0 (laaS) and HPE Helion Development platform (PaaS) and AWS, monitoring and development of HA applications and services. Prepped environment for D.R. drills to failover environment for VCS/ServiceGuard for HP prod and dev environments. Worked multifunctional across teams to ensure projects were being communicated and executed properly. Project Manager for several Government accounts for Cigna, Dr. Pepper, Snapple, Perk and Elmer and Halliburton. Completed training for Data Protector 7.1 and 8.0. VCS and Netbackup 7.x met all audit requirements while working across teams for synchronization.

Unisource WorldWide, Inc. May 2010 – April 2013

Norcross GA

Sr. HP-UX System Administrator: Support a production and development environment with HP-UX 3000, HP 11.23, upgraded to 11.3, Linux RHEL 4, 5, AIX 5.3 upgraded to AIX 6 and iTanium servers for hardware

and software. Responsible for the support of virtualized servers and physical servers tasked to build, install and configure HP-UX, Linux and AIX operating systems and servers. Supported HP-UX, Linux, Ubuntu and AIX to run

various software applications, while maintaining and upgrading systems OS’. Worked to maintain Debian, Ubuntu and Centos utilizing virtualization technologies including VServer and XEN; Python was used for scripting purposesImplemented Mirantis Cloud Openstack and AWS maintenance and monitoring for applications environment. Develop performance improvement initiatives for all OS’ migrations with over 300 HP-UX servers to run LINUX and over 100+ to run AIX, implementing VM servers, as well. Develop data backups using HP UX Ignite with Vpars, Npars, 3-PARs, SRP and ServiceGuard H.A. for D.R. techniques in case of failure during the server migrations. Utilize Remedy and OVO for ticketing and server errors. C-Shell/PYTHON for strong Scripting environment and Tivoli Workload Scheduler for the scheduling of jobs through composer and DWC. Configured implemented and maintained JCL z/OS RACF for all unix systems. Assisted with upgrade of TWS CLI 8.6 to 8.7 and debugging FTA'S while monitoring and maintaining systems. Managed EMC storage for ACLS’s were responsible for firmware upgrade and drive installations. Currently utilize Data Protector for backups 5.5, 6.0 and 6.11 migrating to VERITAS/Symantec Netbackup currently 7.0/7.5 upgrading to 7.5; migrating CommVault 8.0 to Symantec Netbackup 7.5. Completed training for Veritas Evault Netbackup 7.6 VMS and cluster environment, utilized SAN, Netapps, Oracle, Oracle RAC, OVO and Tibco BW. Responsibilities included Development and documentation, of skills for Disaster Recovery with the ability to communicate strongly, with upper management and across teams to keep abreast of issues that arise.

Hewlett Packard August 2008 -May 2010

Alpharetta GA

Sr. HP-UX System Administrator/Backup Administrator: Americas Managed Services Delivery (AMSD) Responsibilities include providing deep level technical support, installing and configuring software and firmware upgrades, taking ownership to permanently address technical problems, validating all systems and application. Monitored backups for Evault and data protector to confirm daily completion, proactively manages the capacity of backup infrastructure, documents processes and incidents, maintains metrics regarding services, and complies with established SLA’s. AWS Cloud and Openstack was implemented for monitoring and migration tools.Worked with other business partners to manage the delivery of IT services for assigned accounts, and follows ITSM methodologies and processes to perform daily duties

Professional Experience

AT&T January 2006 –October 2008Alpharetta GA

Sr. HP-UX System Administrator: Responsibilities were to remotely managed client hosting servers and application infrastructure platforms, in a production operations environment that requires 24x7 service coverage for over 500+ HA servers. MS Server, IIS Administration, DNS, and UNIX system administration/installations SUN Solaris 9/10, LINUX, HP, UBUNTU 11iv2.3, 3, AIX 5, Microsoft .NET Framework and XML (Metadata). SQL, Oracle RAC Management, HA Clustering, Compulert, managing Apache Configuration, managing sendmail Configuration. SMTP, Managing FTP Configuration, Unisys, Listener, Cronjobs, Batching, Managing Security and authorities for users. Install and configure Tivoli, Data Protector Enterprise backup and recovery solutions. Install and configure Symantec Netbackup 7.0 (Veritas) Enterprise vault, Netbackup and recovery solutions. Managed all backups and restores of systems to insure the data integrity and recoverability. Manage storage on EMC and HP Hitachi disk arrays via SAN configuration. Performed patch Analysis/security for safe installation of Business needed patching. Perform system performance monitoring and provide performance tuning to allow the company to better utilize their existing systems to the fullest potential.

UCB Pharmaceutical March 2006 – October 2006

Smyrna GA

HP-UX Systems Engineer: UNIX Systems Administrator providing technical support in multi-platformheterogeneous environment. Responsibilities were to assist and assess the technical implementation and upgrade of various computer systems operating on (LAN/WAN) communications; and help create a seemingly trouble-free environment for users in concerns of maintenance, repair and troubleshooting. (HP-UX 11iV2.3, Solaris 9 and 10, Symantec (Veritas) Backup Exec 9.1 and 10.0, Monitored Oracle, Oracle RAC DB’s, HP 9000 (SRP), Omniback Data Protector 5.1 and 5.5, Ignite Vpars/Npars A.01, Wintel, Tivoli). Configure and certify Enterprise SANs at various client sites consisting of EVA, XP12000, MSA, ESL and MSL storage solutions and support software associated with the SAN (Patching, SAN Management, Switch Management, Tape Management and Backup). Instrumental in bringing in a Symantec (Veritas) Netbackup Enterprise Backup and Recovery solution, including installation, configuration, testing, tuning, implementing etc,. Configure and Zone SAN switches (CISCO, Brocade and MCData). Provided technical expertise and guidance in the design, installation and management of multiple SAN sites. Install and configure Symantec (Veritas) Enterprise Netbackup backup and recovery solutions. Provide

knowledge transfer to IT personnel in the management and support of their backup and recovery solution, SANS and various software tools.

Hewlett Packard November 2001- January 2006

Atlanta GA/Houston TX

Supervisor/HP-UX System Engineer: Provided analysis for possible hardware/software network process and system failures. Contributed and assisted with coordination of synchronizing versions with operation systems, utilities packages and software applications. Obtain knowledge of competitive consulting organizations, environment, industry history and trends relative to technology, performance and information systems. Assisted customer in day-to-day problem resolution as well as orchestrate near/long term system configurations in productionenvironment. Manage storage on EMC and HP Hitachi disk arrays via SAN configuration. Were Responsible for theinstallation, configuration, maintenance and monitoring of HP Openview and other applications. Assisted and trained users on applications for problem reporting and backup utilization. Worked in Data Center, providing management for Tivoli, Data Protector, Symantec (Veritas) Netbackup, Enterprise Backup and Recovery solution, including installation, configuration, testing, tuning, and implementation. Supported and maintained monitoring for Oracle 9i, 10g for HP Superdomes (SRP), 3PARS, NPARS, and VPARS. Remedy (BLT) and HP Openview was implemented for ticketing systems request. Responsible for reporting performance statistics for 300+ HP, Linux, SUN 8, 9 and AIX production servers and propagating changes as necessary. Provide performance optimization on all systems setups from I/O throughput to kernel parameter tweaking. Performed Patch Analysis/security and safe

Professional Experience

installation of Business needed patching. Create and deliver technical seminars, presentations and other appropriate methods to meet organization’s objectives (e.g., Unix and application support courses).

IBM July 2000 – October 2001 Atlanta GA

NOC-Unix/NT Backup Systems Administrator: UNIX Systems Administrator providing technical support in multi-platform, heterogeneous environments. Specializing in disaster recovery, system maintenance, security, integration and automation supported and maintained SQL and Oracle Databases. Responsible for final resolutions in systematic errors, also established LAN/WAN interoperability in network connectivity (e.g., PC-to- UNIX) via TCP/IP or modem connections and cisco routers. Installed NIS/DNS/NFS servers and peripheral devices(printers, modems, etc.) to be utilized as standalone or networked devices. Installed and configured clustered environments for distributed computing, such as migrating Data Protector to Symantec(veritas), installing upgrading and utilized CommVault. Specific accomplishments include high availability clustering, output management, capacity planning, and performance tuning, monitoring, implementation, testing and knowledge transfer. Certificateof completion from Symantec Veritas University for backup and administrator. Senior Console Specialist/Shift Leader Responsibilities were to assist and assess the technical implementation and upgrade of various computer systems operating on Local and Wide Area Network (LAN/WAN)communications; and help create a seemingly trouble-free environment for users in concerns of maintenance, repair and troubleshooting working with midrange platforms supporting UNIX AIX, HP and AS400’s. Tested and introduced new vendor software. Also, was responsible for the supervision of 10 employees, making sure that day-to-day operations and procedures were carried out in an efficient and effective manner.

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