Sales Manager
Resume:
Vito Salatino Jr.
630-***-**** Chicago, IL
Education & Training Manager
Versatile training professional inspiring maximum performance through training and development.
Multifaceted training specialist with 15+ years of experience in identifying training needs and developing customized training programs to adapt to changing business needs. Proven track-record of applying strategic initiatives to improve quality of training processes and lowering operational costs while achieving sales and corporate goals. Effectively maintained various Learning Management Systems (LMS), Captive and e-learning systems. Conducted skills and knowledge gap analysis and provided recommendations to maximize performance. Demonstrated leadership skills in leading training teams and achieved both individual and team results.
AREAS OF EXPERTISE
●Outstanding Presentation Skills
●Cross-functional Leadership
●New Employee Orientation
●KPI Tracking
●Project Management
●Microsoft Office Suite
●Training Needs Assessment
●Learning Management System
●Cost-Reduction Strategies
ACCOMPLISHMENTS
●Championed best practices in training methodologies to develop onboarding and achieved quality and compliance rate of over 90% for new employee training in first 120 days with company.
●Spearheaded development of improved sales training program that increased employee sales success rate from 5% to over 15%.
●Increased overall usage of existing LMS for North America by 70% with incorporation of online learning modules, e-learning, and web-based assessments.
●Commended for collaborating with third-party company to create new sales and leadership training program and successfully launching it in US and Canada.
PROFESSIONAL EXPERIENCE
Arjo, Addison, IL 2019 – 2020
Academy Training Manager
Developed and implemented training content and delivery techniques in alignment with global strategies on products, systems, and sales development across all divisions. Collaborated with sales department to assess training needs and designed, developed, and evaluated core competencies for sales teams. Restructured existing training programs across product divisions to include in depth product knowledge, competitor information, sales skills, and call to actions. Partnered with stakeholders to drive strategic priorities and growth initiatives.
●Leveraged in-person, virtual, and field training expertise to create brand new 120-day training plan for North America new hire employees.
●Strategized transfer to virtual training due to pandemic to reduce travel and training costs by 40%.
●Launched new training strategy for optimal learning and retention to reduce operating costs by 25% in first year.
GoHealth, Chicago, IL 2018 – 2019
Corporate Trainer
Trained, coached, and managed sales professionals to drive sales performance. Designed and implemented training program by utilizing innovative and effective learning solutions. Reviewed and updated training procedures to design compelling and positive learning experiences. Deployed metrics and feedback and performed root cause analysis to evaluate outcome of development goals. Applied problem-solving and creativity to improvise learning opportunities.
●Maintained LMS to track employee training and development for 500+ employees in all three call center locations and corporate office.
●Orchestrated comprehensive training program and restructuring process that increased overall license pass rate from 25% to over 80%.
●Improved overall sales conversion rate from 13% to over 35% through leading in-classroom training with updated and new training programs.
Guaranteed Rate, Chicago, IL 2016 – 2017
Training Manager
Performed day-to-day management of LMS including creating and updating existing material. Strengthened cross-functional and third-party vendors relationships to accomplish company initiatives and enhance training curriculum. Enabled course development, evaluation, process measurements, cost management, training class tests, and surveys.
●Directed activities of 10+ trainers, three graphic designers, and two training coordinators and facilitated over 15 programs that was instrumental in achieving sales objectives.
JPMorgan Chase, Chicago, IL 2015 – 2016
Regional Sales Integration Manager
Organized, coordinated, and hosted small and large (200+ attendees) events throughout Midwest Region for internal and external clients. Propelled mortgage sales throughout Midwest Region through compelling promotional material including print advertising, radio commercials, mortgage banker handouts/flyers, and email communication.
●Supported team of four senior lending managers, 26 lending managers, and 400+ mortgage bankers.
●Implemented field management with direct focus on enhancing production numbers, team skillsets, sales, and customer experience which improved mortgage sales, revenue, and customer satisfaction.
JPMorgan Chase, Chicago, IL 2011 – 2015
Senior Training Specialist
Led training programs for entire Retail Banking footprint consisting of Business Banking, Small Business Specialist, Branch Manager Business Controls, and Art of Leadership. Facilitated training courses through managing travel arrangements and expense reporting.
●Executed 20 leadership programs to all levels of management throughout US.
Additional Experience as Training Consultant for Neighborhood Loans, Lombard, IL
EDUCATION
Bachelor of Science in Business Administration
Elmhurst College Elmhurst, IL 2004 Coursework: Finance, Marketing, Public Speaking
LICENSES & CERTIFICATIONS
Leadership & Development, Ken Blanchard Companies, 2014 Illinois Accident & Health Insurance, NIPR, 2019
Contact this candidate