Manager Customer Service
Resume:
Katelin Swartzlander
North Port, FL *****
*******************@*****.***
Driven and proficient worker with 8 years of experience in customer service. Excellent at providing friendly and helpful service. Knowledgeable with computers, search engines, and office equipment. Adept at handling confidential/sensitive information. Authorized to work in the US for any employer
Work Experience
Income Maintenance Caseworker I
Harnett County Department of Social Services - Lillington, NC March 2019 to November 2019
Process recertifications of Medicaid for qualified individuals. Contact employers and clients to verify needed information. Office setting
Use of multi-line phone and office equipment
Meet with clients face-to-face to discuss redeterminations. Experience with remote work
Senior Assistant Manager
Zaxbys - Lillington, NC
October 2013 to March 2019
Provide excellent customer service
Oversee and manage all areas of the restaurant.
Cash management and security.
Run restaurant in absence of General Manager.
Maintain professional image.
Adhere to company standards and service levels to increase sales and minimize costs. Ensure positive guest service in all areas. Deal with customer complaints and issues. Education
Diploma in Funeral service
Fayetteville Technical Community College - Fayetteville, NC August 2014 to May 2017
High school diploma
Harnett Central High School - Angier, NC
August 2009 to June 2013
Medical coding specialist in Medical coding
Wake Technical Community College - Fuquay-Varina, NC Skills
• Cash Handling (5 years)
• Working remote (1 year)
• Managerial (4 years)
• Reports (3 years)
• Inventory Management (3 years)
• Customer Service (5 years)
• Reports (2 years)
• Communications (4 years)
• Office Experience (2 years)
• Office Equipment (3 years)
• Social Work (1 year)
• Restaurant Management
• Guest Services (7 years)
• Case Management (1 year)
• Assistant Manager Experience (5 years)
• Restaurant Management (5 years)
• Supervising Experience (5 years)
• Food Safety (7 years)
• Medical terminology (2 years)
• Typing (2 years)
• Documentation review (1 year)
• ICD-10 (1 year)
• Medical Coding (1 year)
• CPT Coding (1 year)
• Data Entry (2 years)
Assessments
Customer Service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Expert
September 2020
Applying customer service skills in a call center setting Full results: Expert
Project timeline management — Proficient
January 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Supervisory skills: Interpersonal skills — Highly Proficient January 2021
Fostering a collaborative environment and conducting difficult conversations Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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