JONATHON E. CLONTZ, BA, MPA, NHA

adjkd4@r.postjobfree.com

www.linkedin.com/in/jonathon-clontz

503-***-****

Cheyenne, Wyoming

C-LEVEL EXECUTIVE • RESOURCEFUL, INFLUENTIAL & TRANSFORMATIONAL CHANGE LEADER

EXPERT IN PERFORMANCE, QUALITY MANAGEMENT SYSTEMS & DRIVING RESULTS

Defining the Mission / Vision and Strategic Direction and Roadmap for Achievement

Creating a Culture of Excellence & Innovation, Ethics, Accountability and Transparency

Promoting a Renaissance in Community Engagement and High Functioning Executive Teams and Agencies

I am Seeking a C-Level Executive Position that will capitalize on my servant leadership orientation & commitment to the community, as well as on my interest in building a high functioning, performance driven organization, an organization that exceeds outcome expectations, & based on my vast expertise in the following areas:

• Expert in Change Management & Performance Mgmt. • Licensed NHA, Exp. Operating State Institutions

• 19 years in Healthcare/Social & Human Services • Vulnerable population institution leadership Exp

• Deep & Extensive Legislative Experience. • Extensive Marketing & Advertising experience.

Value Proposition and Leadership Strengths:

Talent for Inspiring and Building Teams, Forging Strategic & Complete Culture Change, Inspiring staff and executive teams––with a reputation for performance & change innovation and quality-driven leadership in shaping the direction and sustaining profitable growth of the organization., Significant prior success in large, complex agency leadership, Experienced board member with governance expertise. Experienced in Philanthropy and fund-raising.

Solid Track Record of Accomplishing Organization’s Mission / Vision Objectives––identifying priorities, core responsibilities, delivering required and desired outcomes––remaining calm, focused, and guiding leadership through complex, controversial, and difficult situations, in highly visible, and often contentious, environments. Accustomed to significant representation and being the “face” of an organization. Experienced outreach, stakeholder engagement, educating the public, enhancing organizational image & standing. Excellent public speaker with expertise in strategic & master planning. High functioning teams-extensive media experience. Capable of handling intense public scrutiny, educating the public and managing all forms of media inquiry.

Astute, Politically Savvy with Strong Business/Financial Acumen, Proven Operations effectiveness, Public Relations & Media Management Savvy. ––represent and articulate values, vision, mission of the organization to staff. Able to navigate through sensitive, intense and controversial situations internal and external ––generating staff & community participation and enthusiastic buy-in, stakeholder engagement and partnership support. Extensive legislative work, legislative committee testimony, and extensive outreach and engagement gaining the support and interest of numerous external stakeholders important to the organization. Inclusive Board to CEO relationship Exp.

Additional Expertise in Multi-Billion Budget Administration and Complex Financial Management with experience in risk assessment, cost control, billing, reimbursement, revenue management & growth, regulatory management, operations analysis, Large contract oversight with experience in multi-location healthcare facility financial management & oversight, financial audit & fraud examination. Experience with Program evaluation, Multi-location Quality Assurance, Transformative Leader with Experience managing executive leaders, regulatory compliance, increasing net-income, and maximizing financial returns. Experience developing overall goals and strategies, policies and procedures in alignment with the Board. Expertise in innovation and managing initiatives & services and producing outcomes reports and action plans. Expertise in ensuring the organization is focused, properly oriented and strategically aligned. Smart, articulate, intelligent and savvy leader with extensive “start-up” experience in a highly visible and controversial environment. Track record of driving successful outcomes and meeting targets despite obstacles.

Corporate executive experience operating multi-state retail organizations and quasi-governmental, non-profit, revenue generating organizations. “C” level experience reporting to a Board of Directors and operating/managing sophisticated organizations as the senior executive with full overall responsibility. This includes large, complex, multi-location healthcare organizations, and large, complex, high revenue and high budget retail and contracted business to business (B2B) organizations such as the Oregon State Lottery (3,000 locations), and the Wyoming Lottery Corporation (500 locations).

PROFESSIONAL EXPERIENCE

WYOMING LOTTERY CORPORATION- (“Quasi-Governmental” Organization)- Cheyenne, Wyoming

Chief Executive Officer (CEO) - (Sept 2013 to Present)-

Reporting to a 9-member Board of Directors and tasked with starting up the State of Wyoming’s first and only lottery, authorized by the Wyoming legislature in 2013. Worked very closely with the Board of Directors to establish all requisite policies, administrative rules for starting a business within a “quasi-governmental” state agency to include: due diligence, contracts, internal controls, budget, cost projections and financial models, staffing, policy, procedures, governance, RFPs, contracts, SLAs, licensing, banking requirements and rules, certifications, testing, research, and related startup requirements. Responsible for a large, complex budget, multi-site locations, and a highly complex technology network. I work closely with philanthropic organizations, schools, colleges and universities on scholarship program development, scholarship awards and community education funding. I oversee an extensive research and analytics department responsible for generating data for decision making, investment, marketing, advertising and analysis of return on investment. I oversee extensive research projects and all large contract negotiation, inter-contract licensing, game licensing, technology licensing, web licensing and all corporate vendor and brand licensing in partnership with assigned senior legal counsel. Responsible for reporting to a 9-member board of directors (with 3 sub-committees), as well as the Department of the Treasury. Major philanthropy work. Extensive outreach and public education. Strategic and Master Planning. High technology & satellite systems oversight. Advanced IT systems and multiple complex data centers. Extensive legislative work, extensive stakeholder engagement and public speaking.

Successfully navigated through a myriad of financial, operational, regulatory, political, and stakeholder challenges to open the lottery on time and within targeted projections––and with the stipulation that no tax dollars or general fund money was to be used to start the lottery. Major accomplishments included:

• Negotiated and secured a multi-million-dollar loan from a local bank for start-up operational costs.

• Established licensing, SLAs and contracts with 450 retailers statewide (multi-location management).

Oversaw the implementation, inspection and certification of high-level IT security infrastructure at all locations.

• Achieved all milestones and opened a fully functioning lottery with successful launch in August 2014, with large, complex marketing, advertising and branding campaigns and promotional events, ticket sales across a large demographic, entertainment promotion and complex sponsorships to include Cheyenne Frontier Days and Rodeo.

• Retired the $Multi- Million-dollar debt within just 16 months-–with no accounts in arrears or outstanding notes.

Work with national & international organizations. Extensive Experience with Branding, Brand Licensing, Trade

Mark, Copyright. Extensive experience working with senior legal team on complex contract negotiations, branding

and Product Licensing. Complex Vendor negotiations, agreements and contracts. Banking contracts and SLAs.

. Major TV and Radio exposure and production experience-extensive media engagement and management.

• The Wyoming Lottery has returned approximately $35 Million in revenue to the State since opening.

• Awarded $200K in bonuses for outstanding performance and achieving all corporate targets on time.

. Met numerous challenges (too many to mention here) with confidence and success, drove all expected outcomes and opened the lottery ahead of schedule, within budget, exceeded starting number of locations goal, retired all debt four months early, began transfers six months early, exceeded revenue targets every year since opening. Recently awarded the Public Gaming Research Institutes 2018 PGRI SHARP Award for the most significant year over year increase in revenue transfers to the state with a 79.75% increase from FY17 to FY18. This is a prestigious and highly valued award, beating out all lotteries in every jurisdiction. Received the award at the February, 2019 PGRI Conference, FT. Lauderdale, Florida.

Awarded the 2017 LaFleur’s Gaming Industry Best Advertising Video Award, presented in WA D.C, 2017.

OREGON STATE LOTTERY – (“Quasi-Governmental” Organization)-Salem, Oregon

Chief Operating Officer (COO) (Sept 2011 to Sept 2013)

Reported to the CEO and a 5-member Lottery Commission. Supervised the CFO, CITO, Legal Counsel, Chief of HR, Senior Procurement & Contracting Officer, Facilities and Fleet Director, and Marketing Sales Director and their Departments in this 500-employee state agency with 3000 location retail outlets. Managed budget, forecasting, revenue projections and met all product line revenue targets. Accountable for a complex financial environment.

Directed a 15-member State Patrol Detective Force assigned to conduct stings and fraud investigations, background investigations, police casinos, 12,000 wide area Video Gaming Terminals, Card Rooms and gaming operations, and other related security and enforcement operations including all supporting IT, satellite and security systems, equipment selection, maintenance and repair. Oversight of extremely high tech., complex, technology platforms, networks & security. Responsible for a large production environment. Product development, production line, warehousing, supply, packaging, distribution and sales. Responsible for communication management to a large stakeholder community and the media.

I was assigned the senior executive responsibility of implementing the agencies first, formal and complete Performance Management System, and an agency-wide Culture Transformation/Change Plan with executive team reorganization. I was hired primarily for my experience, training and education in Performance Management Systems and Culture Transformation & Change. I created and agency Fundamentals Map, department by department core responsibilities, core processes, process measures, process owners, data collectors, and quarterly target reviews. I created the matrix and the “rubric system” for evaluating outcomes, and I successfully implemented the system, trained and developed staff and the executive team, and monitored progress on an ongoing and permanent basis. I spearheaded and led an agency transformation and change plan to recapture inspiration, focus, employee “buy-in,” to elevate expectations and performance, and to re-position the executive team and recapture the authority of management and BOD leadership and Governance.

Provided executive oversight of philanthropy work authorized in restoring Oregon Habitat, business and economic development ventures within the state and educational scholarship funding as well as fund development, investment strategies and fund portfolio management. Responsible for oversight and development of large, complex marketing, advertising campaigns, all licensing, branding, copywrite and game licensing services & Trademark work. Responsible for oversight of all research, development and a large, complex research, analytics and technology division. Extensive work with contracting, vendors, procurement, attorneys and legal counsel.

• Managed a $10 billion annual budget with $1.5 Billion returned to the Oregon General Fund annually––revenue 2nd only to state income tax.

• Executive sponsor and lead negotiator for numerous complex $MM contracts––including a $220M refreshed gaming system technology upgrade project with local and overseas vendors and suppliers.

• Led development and seamless implementation and timely completion of 2 major upgrades and legacy migrations––the agency’s 1st formal, all-inclusive Performance Management and Culture Transformation System,

• Completed overhaul and migration of HR application, payroll and benefit systems to the Ceridian HR System.

. Responsible for supervising the Marketing & Sales Division (250 employees), and the creation and production of television commercials, radio spots, digital and social media and print campaigns. Experience on location, on set, and in working with set/scene directors, talent and editors. Extensive experience in TV, radio, digital and social space. Routinely engage in contracting, Brand Licensing, Promotions, etc. Routine legal/contract work.

. Extensive experience with media in all forms, and in interviewing with local and national media outlets in TV, radio and print. Experienced at interviews, corporate & agency representation (face of the organization), and accustomed to managing positive and difficult media situations. Represented the agency in on-site “

ground-breaking events, philanthropy venues, scholarship awards, infrastructure rebuilding projects and

various community support activities. Served as executive sponsor creating a specialized lottery product

with proceeds awarded to the Department of Veterans Affairs in support of veterans causes. Developed

agency strategic and master plans, marketing & outreach plan, & educated staff on Mission, vision & values.

Responsible for developing communication plan to all stakeholders, the Board and & Governance

Committee. Extensive participation in the structure and work of the Oregon Council for Problem Gambling

and Addiction.

WASHINGTON STATE DEPARTMENT OF VETERAN AFFAIRS – (State Owned vulnerable pop. Care System)-Olympia, Washington

Chief Operating Officer (COO) - (August 2003 to Sept 2011)

Reported to the organization’s CEO and Governor’s Veterans Advisory Committee. Oversight of the State’s 3 Veterans Homes with a total of 600 LTC/Post-Acute Care beds, medical & dental clinics, pharmacies, Substance Abuse & Addiction Centers & Programs, Podiatry & Optometry Clinics, Urgent Care Clinics, and multi-location facilities, in-patient & outpatient services. Developed, secured approval for, and administered a budget of $180 MM per biennium; also, managed capital budget and contract compliance. Had full P&L responsibility for all fiscal, operations, administrative, clinical and regulatory compliance functions (Joint Commission & DSHS). Provided executive oversight and supervision of Facility CEOs/Administrators, all Regional and Divisional Executive Staff, all HR, EHS, Medical Records, billing systems, facility and fleet management, engineering, disaster planning, water treatment and boiler operations and facilities, IT and security, HIPPA, Medical Records System, clinical and medical patient care services, Post-Acute Care, Home Health & Hospice Programs, Substance Abuse and Mental Health Programs, Healthcare financing, all billing & reimbursement systems and services, Medicaid, Medicare and Federal Per-Diem system oversight & compliance. Responsible for complex government contracts, vendor negotiations and contracts, TANF Program, Transitional Housing Program, Veteran Reintegration Program and numerous other healthcare programs and services. Oversight of agency-wide Performance Management System, Internal Controls and Audit, and oversight of all licensed personnel and credentialing. Responsible for compliance with all Medicaid, Medicare, Federal Per-Diem rules and requirements. Responsible for all annual surveys and inspections by various regulatory agencies.

Responsible for all financial, clinical, operational and compliance outcomes across the entire region and multi-location healthcare delivery system. Responsible for agency outreach plan, Marketing and Consumer Relations Plans, and all Public Relations. Responsible for budget development and oversight, as well as strategic and master plans.

Responsible for data collection, analysis, action planning and oversight of outcomes. Responsible for research, creation of matrix and data collection tools, technology and application. Responsible for driving corrective action and maintaining compliance at all times. Responsible for the oversight of the agencies 1,000 FTE integrated healthcare system, which includes Skilled Nursing & Rehabilitation Centers, CCRC campuses, Pharmacies, Clinics, multi-location facilities and campuses, FQHC Clinics, Home Health & Hospice Programs, Substance Abuse and Mental Health & Addiction Treatment Programs and many other programs and services. Responsible for keeping the agency current regarding healthcare regulatory changes and updates, DSHS and Joint Commission standards, federal VA standards and Medicare, Medicaid, Federal Per-Diem and other billing standards. Served as a member of the Agency Executive Team, and participated in Strategic and Master Planning, as well as budget development ensuring financial alignment with strategic priorities. I created and implemented the agencies first formal Performance Management System. Developed benchmarks, outcomes expectations, measurable goals and objectives, and identified Core Responsibilities, Core Processes, Core Outcome expectations, Process Owners, Data Collectors, Action Plans and Quarterly Target Reviews. Participated in establishing “good governance”, creating Best-Practices, developing organizational values, mission and vison statements, and communicating the agencies mission, vision and values to all staff, constituents and stakeholders.

Served as Executive Sponsor responsible for a complex, highly visible, $60M new Veteran’s Healthcare Facility Construction Project–292 bed, certified Post-Acute facility. Led it to completion, grand opening and full operating status. Led the facility to successful Medicare & Medicaid certifications, pre-& post occupancy survey, and to full qualification meeting all state and federal requirements and certifications. Achieved Green/Gold standard for construction and brought project in on time, on budget & in compliance. Oversight of veteran’s homes utilities, plant & water systems.

• Recipient of the 2008 Washington State Governor’s Distinguished Managers Award for completing this

project on time, on budget, and for generating a new revenue stream and getting the WA-VA system off of being

General Fund dependent. Exceeded revenue expectations, reduced expenses while improving overall quality.

• Recipient of the Gold Standard Certification for environmental rating and achieving Medicare Certification.

• Sent to the prestigious John F. Kennedy School at Harvard University by the Agency Director for outstanding performance and achievement in 2008.

• Recipient of the Department of Veterans Affairs Team Leadership Award for implementing a new Performance Management system and for leading new construction project in 2006, and for transforming

Agency culture and Leading change during a new period of growth, change, innovation and the

appointment of a new Director after many years with a successful retiring Director.

• Recipient of the Annual Director’s Award in & 2006 for Outstanding Overall Achievement.

During my time at this agency, I was responsible for implementing an agency-wide Performance Management

System with targets and benchmarks. I was responsible for changing the culture and bringing the agency forward.

PROFESSIONAL EXPERIENCE (Continued)

MEDCORE SERVICES INC.- (Private Sector Durable Medical Equipment & O2 Company serving Long-Term-Care)-Olympia, WA

Chief Operating Officer (COO)- (March 1999-July 2003)

Senior Operations Executive & Chief Operating Officer responsible for a complex Durable Medical Equipment (DME), compressed gas/oxygen supply, maintenance and transport company. Contracted with more than 60 federal, state, and private hospitals, nursing homes, clinics, treatment centers, pharmacies and individuals for the sale, distribution and supply of medical gas/oxygen, concentrators, oxygen canisters, tanks and associated equipment, respiratory supplies, equipment and associated medical and clinical devices. Responsible for oversight of contracting, ordering, inventory & supply, warehousing, shipping, transportation and distribution (hazardous materials delivery), on-site set -up, maintenance, tracking and resupply. Responsible for large, complex trucking operations with haz-mat certified and CDL licensed drivers, warehousing, supply, distribution, packaging and transportation, and all contract oversight. Responsible for successful compliance of all regulatory requirements, licensing, and for successful completion of Joint Commission, OSHA, DOT, FDA and DSHS inspections and surveys. Responsible for passing annual inspections and maintaining all standards for regulatory compliance. Maintained compliance with all Medicare, Medicaid, Federal Per-Diem, Private Insurance and other payor type billing requirements, and maintained compliance with all financial and billing and record keeping regulatory requirements.

Responsible for marketing, sales, business development, branding, merchandising and advertising. Responsible for community liaison work and company representation, and for maintaining an up to date Customer Relations Management Data Base. Responsible for stakeholder engagement, government affairs and for the development of the strategic and master plans. Responsible for developing the company marketing & sales plan, new customer and business development, new contract development, signing and closing. Responsible for account and contract oversight and contract performance requirements. Full P&L responsibility and accountability, budget development, execution and compliance, capital budget, operational budget, cost control, projecting, forecasting and reporting. Responsible for quality control, Quality Assurance and company Performance Management System monitoring. Oversight of facilities, maintenance, fleet and industrial hygiene requirements. Collected, analyzed and correlated data, prepared and presented reports to the CEO, regulatory bodies and audit agencies. Responsible for the company Communication Plan, Stakeholder Engagement Plan, Public Relations and Media Management. Reported directly to the company CEO.

EXTENDICARE HEALTH SERVICES INC.- (Private Sector Nursing Home Chain)-Gig Harbor, WA

Executive Director (ED)- (January 1993-March 1999)

Senior executive with full P&L responsibility and accountability. Responsible for a 140 bed Skilled Nursing & Rehabilitation Center, 123 Full Time Staff, and a budget of $22 million annually. This 140 bed Skilled Nursing and Rehabilitation Facility had 100 skilled nursing beds, a 40 bed Sub-Acute Care and Wound Care Center, and a large, fully complete rehabilitation center that included speech therapy, occupational and physical therapy and other forms of ancillary care. My direct reports included the CFO, Operations Manager, Director of Housekeeping & Laundry, Director of Nursing, Physician Services, Director of Rehabilitation Services, Director of Facilities & Maintenance, Activities Director and Director of Social Services. Responsible for all clinical, operational, financial, compliance and quality care outcomes. Responsible for all annual survey inspections, plans of correction, strategic and master plans and all marketing and advertising plans. Responsible for maintaining optimal census and mix levels, compliance with all billing and reimbursement requirements, and for consistently meeting DSHS, Joint Commission and other regulatory and healthcare standards of care. Full responsibility and accountability for resident and family care councils, liaison and communication with the state Ombudsmen, and for the establishment and monitoring of contracts and service agreements with hospital affiliates, local physician offices and local supporting practitioners and professional healthcare organizations.

Responsible for physician recruitment and retention, physician, PA, and ARNP medical services, and for the smooth operation of the organization, organizational business and financial requirements and for high quality patient outcomes that meet and exceed regulatory requirements. Responsible for meeting all HIPPA requirements, and for compliance with OSHA and other regulatory standards and requirements. Responsible for contracting with vendors, service providers and healthcare entities necessary for the support and proper functioning of the facility. Matrix report environment with direct report to the Corporate Vice President of Operations, and matrix report to the Corporate Accounts Receivable and Financial office, and the Director and Vice President for Clinical Affairs.

Highly successful Administrator and Facility CEO with a successful track record of survey compliance, quality care outcomes, high occupancy levels and consistent positive survey results and “5-star” outcomes.

I was recognized and rewarded while in this position for exceeding revenue targets, reducing staff turnover, achieving consistently positive survey inspection outcomes and for achieving high quality of care outcomes.

I was further responsible for all stakeholder engagement, outreach, and all external stakeholder and constituent engagement. I served as the facility spokesperson, media contact, and as the “face” of the facility/organization. I conducted extensive community outreach and represented the facility to the community. I engaged in public speaking often on a variety of relevant topics to a wide variety of audiences and professional associations and businesses. I participated in Lobbyist efforts in Washington DC to protect reimbursement for senior care facilities and organizations, and on behalf of Resident Rights as an advocate and expert industry spokesperson.

EDUCATION AND CONTINUING PROFESSIONAL DEVELOPMENT:

ST. MARTIN’S UNIVERSITY - Lacey, Washington

Bachelor of Arts Degree in Psychology 1993

THE EVERGREEN STATE COLLEGE - Olympia, Washington

Master’s Degree in Administration & Management 2009

FELICIAN UNIVERSITY - Rutherford, New Jersey

Doctorate Degree in Business Administration & Finance (In Progress––Anticipated: summer, 2021)

Dissertation: The Impact of Performance Management Systems on Non-Profit & Government Employee

Motivation & Productivity

Continuing Professional Development:

HARVARD UNIVERSITY / John F. Kennedy School of Government - Cambridge, Massachusetts

Graduate Certificate - Senior Executives in Local & State Government July 2008

(Completed 10 Credit Hours in a month-long residence on campus at Harvard)

UNIVERSITY OF WASHINGTON / Daniel J. Evans School of Government - Seattle, Washington

Graduate Certificate - Senior Executive Leadership in Public Service-July 2005

Completed 1000+ hours of curriculum/ course work and Continuing Education in the following:

• Six Sigma Lean/Performance Management Systems • Corporate CCRC & SNF Management

• State & Local Government Executive Leadership Training • Non-Profit Leadership-Turn-Around

• Performance / Transformation Management • Government Executive Leadership

• Zig Ziglar Sales Certified. • State Survey Compliance Certification

• Public/Private Partnerships Training-Large $ Contract Mgmt. • Leading Marketing & Advertising Campaigns

• Media Panels / Relationship Development-Mediation Cert. • Corp. Social Responsibility-Labor Negotiation

• Alzheimer’s/Dementia Training and Certification • Executive Multi-Location Management Cet.

LICENSES AND CERTIFICATIONS:

Licensed Nursing Home Administrator-State of WA-#NHA00002094-1997 to Present

Dispute Resolution Center of Washington - Olympia, Washington

Certified in Dispute Resolution - Labor Negotiator and Mediator 200

University of Washington, Seattle, WA-Graduate of the Daniel J. Evans School of Public Administration

Residency Program for Nonprofit & Government Executives. Graduate Certification Earned.

PROFESSIONAL ASSOCIATIONS / COMMUNITY AND BOARD LEADERSHIP:

• Association of Certified Fraud Examiners - Member

• Wyoming Council on Problem Gambling - Council Member.

• Wyoming State Board of Respiratory Therapy – Member Board of Directors (Appointed by the Governor)

• Cheyenne Depot Museum & Education Foundation – Former Member Board of Directors

• Oregon Council on Problem Gambling & Addiction-Former Member / Board of Directors

• Washington State Affordable Care Act (AFA) Governor’s Advisory Committee.

• Thurston County Veterans Advisory Committee - Former Board Member.

MILITARY EXPERIENCE & HIGHLIGHTS:

UNITED STATES ARMY – 17K, 96R-Forward Observer & Surveillance Systems Operator. Stationed throughout the U.S. and Overseas. Served in The United States Army for 6 years.

Honorable Discharge -Rank: E-6 Staff Sergeant / Top Secret Security Clearance (Inactive)

• Served in numerous Military Intelligence Battalions as a Surveillance Systems Operator & Forward Observer

providing battlefield intelligence to Infantry Commanders.

• Airborne & Air Assault School qualified/graduate -Certified Rappel Master qualified/graduate.

• Leadership and NCO Academy Graduate. Served as Team Leader-Squad Leader-Platoon Sergeant.

Graduate of Long-Range Reconnaissance Patrol (LRRP) School, Jungle Survival School &

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