MARK ANTHONY B. BERNALES

#**BagongAnyo St., De Castro Subdivision., Brgy Sta. Lucia, Pasig City

Contact Nos: 091*-******* / 099*-******* / 02(956)-0907

Email: adjkck@r.postjobfree.com

Objective

To continually improve the performance of my team.

Personal Information

Date of Birth : January 12, 1979

Place of Birth : Manila

Civil Status : Married

Citizenship : Filipino

Religion : Roman Catholic

Social Security System No. : 33-4885578-1

Tax Identification Number : 223-775-583

Educational Attainment

Tertiary University of the Philippines 1996 - 2004

Diliman, Quezon City

Bachelor in Sports Science

Secondary Don Bosco Technical College 1992 - 1996

Gen. Kalentong St., Mandaluyong City

Primary Pasig Catholic College 1986 - 1992

Pasig City

Awards

Service Awardee (1996)

Leadership Awardee (1996)

1995 Gold Medalist – Milo Little Olympics

National Secondary Achievement Test (NSAT) Score : 98.00%

Work Experience

Company Name : Teleperformance Philippines

Position Title : Operations Supervisor

Position Level : Supervisor / 5 Years & Up Experienced Employee

Account : T-Mobile

Industry : Call Center / IT-Enabled Services / BPO

Duration : 2017 July – present

Company Name : National University

Position Title : Assitant Coach

Position Level : Non-Executive

League : University Athletic Association of the Philippines (UAAP)

Industry : Sports

Duration : 2018 August – 2020 May

Company Name : Expert Global Solutions / Alorica

Position Title : Team Manager

Position Level : Supervisor / 5 Years & Up Experienced Employee

Account : T-Mobile Financial Care (Collections)

Industry : Call Center / IT-Enabled Services / BPO

Duration : 2014 December – 2017 August

Company Name : Teletech – Cainta CMC

Position Title : Service Delivery Supervisor

Position Level : Supervisor / 5 Years & Up Experienced Employee

Account : Charter Communications (Tehnical Support, Chat Support &Billing)

Industry : Call Center / IT-Enabled Services / BPO

Duration : 2006 October – 2014 August

Company Name : Teletech – Cainta CMC

Position Title : Escalation Desk Agent

Position Level : 1-4 Years Experienced Employee

Account : Charter Communications (Customer Service)

Industry : Call Center / IT-Enabled Services / BPO

Duration : 2006 July – 2006 October

Company Name : Teletech – Cainta CMC

Position Title : Customer Service Representative

Position Level : 1-4 Years Experienced Employee

Account : Charter Communications (Customer Service)

Industry : Call Center / IT-Enabled Services / BPO

Duration : 2006 May – 2006 July

Company Name : Software Ventures Inc. (SVI) – Connect

Position Title : Senior Contact Center Agent

Position Level : Fresh Grad / < 1 Year Experienced Employee

Account : Verizon Super Pages / Tranzact

Industry : Call Center / IT-Enabled Services / BPO

Duration : 2004 June – 2006 June

Skills

(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill

Years

Proficiency

Driving

> 20

Advanced

Mentoring

> 15

Advanced

Coaching

> 15

Advanced

Motivating

> 15

Advanced

People handling skills

> 15

Advanced

MS Office

> 10

Advanced

Time Management

> 15

Advanced

Target Shooting

> 10

Intermediate

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language

Spoken

Written

English

9

10

Filipino

10

10

Achievements

Founded the first ever radio communication group in University of the Philippines – Diliman

2005 SVI Agent of the Year Nominee

Charter Top Agent – June 2006

Charter Top Escalation Desk Agent – September 2006

2006 Teletech Supervisory Job Model (SJM) Champ Nominee

2007 Teletech C.R.E.S.T. Awards Best Team Lead Nominee

Recipient of the Teletech Supervisor of the Year Award - 2008

Recipient of the Teletech Supervisor of the Year Award - 2009

Recipient of the Teletech Supervisor of the Year Award – 2010

Recipient of EGS Top Team Manager Award for the 1st and 2nd Quarter of 2015

EGS Best Team Manager for the 3rd Quarter of 2015

EGS Best Team Manager for the 4th Quarter of 2016

2016 AloricaMost Valuable Performer (MVP) Awardee

Alorica Game Changer Awardee – 1st Quarter of 2017

Certification

Six Sigma White Belt

LEAP to Leadership

Embracing the World of Managers, LEAP

Communicate to Influence, LEAP

Basic Instructor Training

Coaching for Success

Leadership Connect

PESOS Training

Feedback 101

Goal Setting and Action Planning

Root Cause Analysis

TL 101

Leadership Development (2011)

Ontrac

TL 201

Lead First

Bankable Leadership Training

Organizations

Treasurer National Bicycle Organization 2018 – present

Board Member National Bicycle Organization 2017 – 2018

Vice-President KILOS Riders Club 2009 – 2010

Member RECAT Communications, Inc. 1998 – present

Member U.P. Philosophical Society 2001 – 2005

Member U.P. Chess Varsity Team 1996 – 2002

VP-External Affairs RECAT Communications, Inc. 1999 – 2000

Founder U.P. – RECAT COM 1999

Job Preferences

Expected Monthly Salary : Php –

Willing to Travel : Yes

Willing to Relocate : Will Consider

Possesses Own Transport : Yes

References

Ryan Patrick Holgado

HR Manager Alorica Fort Bonifacio

091*-*******

Raul Badon

HR Senior Manager Alorica Davao

099*-*******

Erwin Ong

Operations Manager Yew Tree Services Inc.

092*-*******

Mark Christopher Togle

Escalation Desk Agent Teletech - Cainta

095*-*******

Contact this candidate