John R Atkins

Tualatin, Oregon *****

adjkci@r.postjobfree.com

503-***-****

John Atkins

PROFESSIONAL SUMMARY:

15+ years of senior support, including user support, application support, desktop support, phone support and server support, in enterprise environments supporting up to 4,000 users.

Senior Citrix expertise, including experience as the Citrix Administrator. Has acted as the Citrix administrator for Citrix MetaFrame XP up to Citrix XenApp 6.5.

Systems Center Configuration Manager (SCCM): SMS 2.0, SMS 2003, SCCM 2007, SCCM 2012, CMCB, Manage 480 Desktops at SWW; 4000+ Desktops at Standard Insurance; 13000+ Desktops at DTNA.

Desktop Imaging: Ghost, BDD 2007, MDT 2010, SCCM 2007, SCCM 2012, used SCCM 2007 to create a Windows 7 deployment, documented SCCM 2012 Windows 7 Zero Touch deployment, troubleshoot SCCM 2012 OS deployment, SCCM client and application installation issues.

Citrix: MetaFrame XP, Presentation Server 4.5, Citrix XenApp 6.5, Citrix Access Gateway, NetScaler.

Package applications using command line, AdminStudio, App-V Sequencer, creating Transforms using ORCA.

Scripting: Wise, AdminStudio, Batch files, VBS, PowerShell, AutoIT.

Data Center: NetApp, Nimble, Tintri.

Server: Windows 2008R2, Windows 2012, Active Directory, DNS, DHCP, Group Policy, VMware, Network Shares, Anti-virus, WSUS, SCUP.

Skills: SCCM, Active Directory, Group Policy, DNS, DHCP, VMware vSphere, VMware View, VMware ThinApp, App-V, Hyper-V, Ipswitch WhatsUp Gold, Vipre anti-virus, Citrix, Veeam, WSUS, Microsoft KMS, basic grasp of Microsoft Licensing.

Implemented “Wake on LAN” for deep anti-virus scans to not impact the user at SWW.

Replaced the use of login scripts with Group Policy at SWW and maintained Active Directory.

Upgraded domain controllers and raised functional level to 2008 at SWW.

Setup Microsoft Direct Access for remote VPN access to the network at SWW.

SCCM 2012 administration for multisite 4000+ workstations, OS and application deployments at Standard Insurance.

TECHNICAL SUMMARY:

Desktop Imaging: Ghost, BDD 2007, MDT 2010, SCCM 2007, SCCM 2012, SCCM Current Branch, used SCCM 2007 to create a Windows 7 deployment, documented SCCM 2012 Windows 7 Zero Touch deployment, troubleshoot SCCM 2012 and Current Branch OS deployment, SCCM client and application installation issues.

Citrix: MetaFrame XP, Presentation Server 4.5, Citrix XenApp 6.5, Citrix Access Gateway, NetScaler.

Scripting: Wise, AdminStudio, Batch files, VBS, PowerShell, AutoIT.

Data Center: NetApp, Nimble, Tintri.

Server: Windows 2008R2, Windows 2012, Windows 2016, Active Directory, DNS, DHCP, Group Policy, VMware, Network Shares, Anti-virus, WSUS, SCUP.

Skills: SCCM, Active Directory, Group Policy, DNS, DHCP, VMware vSphere, VMware View, VMware ThinApp, App-V, Hyper-V, Ipswitch WhatsUp Gold, Vipre anti-virus, Symantec, Citrix, Veeam, WSUS, Microsoft KMS, basic grasp of Microsoft Licensing.

PROFESSIONAL EXPERIENCE:

Vigor 8/2020 – 11/2020

IT Consultant.

Imaging computers and troubleshooting imaging issues using SCCM.

Workstation deployments and recoveries.

Daimler Trucks North America 7/2017 – 4/2020

System Administrator (SCCM Administration)

Assist Application Owners in migrating servers from 2008 to 2012 and 2016

Print Server administration

Configuration Manager Current Branch / Windows 10 project

Document in house developed application for use by Help Desk and Deskside so they need no access to SCCM console.

Analyze all currently setup servers for SCCM Roles, etc. and notify Germany of any misconfigurations and also any new servers as they are setup.

Migrate computers from SCCM 2007 to Current Branch using PowerShell to migrate the computers that did not automatically upgrade.

Migrate computers from Windows 7 to Windows 10. Advise local techs on how to remediate computers with issues upgrading.

Sabbatical 7/2016 – 6/2017

Time was spent making updates to my home to place it on the market.

Spent time working on my new house and landscaping followed by some travel and spending quality time with my wife.

The Standard 01/2014 – 06/2016

Application Packaging Engineer III

Packaging Applications (internally developed and external) using command line, modifying the install with transforms, repackaging with AdminStudio or App-V (version 5) and deploying with SCCM.

All installations are handled by AD Group membership.

Manage SCCM 2012.

Worked on the XP to Windows 7 deployment using SCCM 2012 Zero Touch. After the Windows 7 project, our contract was extended to maintain Steady State.

SCCM Administrator - setup packages in SCCM then deploy them and monitor the deployments.

Deploy Windows updates with SCCM to workstations (Windows7 and the few remaining XP with custom updates) and Citrix servers.

Application/User Support: Fix SCCM client and application installation issues.

Package applications leveraging SCCM and App-V either by command line, App-V Sequencer, AdminStudio to repackage, and/or ORCA to create and modify transforms.

oApp-V was used to host and publish virtual applications and generate usage reports.

Application Support: Work on application functionality.

Maintain Trusted Sites in Active Directory.

Setup exclusions for computers to not power off at night and take care of issues on computers that don’t wake up when told to from the website using Night Watchman.

Work closely with the Image Engineering work stream to document SCCM 2012 configurations/processes to be used for support transition to 3rd party management.

Develop technical skillset and knowledge to serve as a technical liaison between the Engineering teams and the Floor Support team for Windows 7 project.

Provide technical guidance to the Floor Support team by serving as a senior member of the team to ensure quality deployment migrations.

Troubleshoot OS and Application deployments.

Deploy Applications and Windows updates to Workstations and Citrix Servers.

Schwabe, Williamson & Wyatt 12/1999 – 12/2013

Network Technician / User and Application Support

Citrix Administration: Responsible for Citrix MetaFrame XP then Presentation Server 4.5 and finally XenApp 6.5.

Quickly and effectively solved user challenges.

Desktop/User and Phone Support: Active Directory Management; Group Policy settings, replaced the use of login scripts with Group Policy, Upgraded Domain Controllers and raised Functional Level to 2008, Setup Microsoft

Direct Access for remote VPN access to the network.

Responsible for SCCM, created and distributed software, OS deployment, and did the image creation and maintenance.

Software Packager: Scripted and troubleshot software packages for automated local application installs as well as VMware and ThinApped applications.

Primary responsibility for about 50 servers.

Responsible for installing and maintaining VMware View for VDI images and for creating and maintaining the images.

Managed and created Virtual servers with VMware vCenter.

Monitored systems both physical and virtual with WhatsUpGold and Veeam One Monitor.

Worked with Veeam Backup.

Responsible for anti-virus applications.

Responsible for Windows updates with WSUS.

Member of team maintaining NAS consisting of NetApp, Nimble and Tintri.

EDUCATION:

Coursework, The College of Idaho, Caldwell, Idaho

High School Diploma, Vale Union High School, Vale, Oregon

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