APRIL TOLES

Menomonee Falls, WI

linkedin.com/in/apriltoles

adjkbm@r.postjobfree.com 414-***-****

Test Manager

Flexible IT Professional Open to New Opportunities. Willingness to take on work outside area of responsibility with a whatever-it-takes attitude. Core competencies include:

Business Analysis

Web Development

Software Development

Scrum Master

Change Management

Test Management

Agile and Waterfall

Release Management

Quality Assurance

TECHNICAL SKILLS

ASP. NET, C Sharp, Visual Basic, HTML, CSS, JavaScript, ColdFusion, Restful, API, WSDL, Visual Studio, WinForms, SyncFusion, Telerik, Windows IIS 6.0, Eclipse, SQL Assistant, Toad, SQL Server, Teradata, Oracle, DB2, SQL, SQL*PLUS, PL/SQL, Unix, Linux, vi Editor, Remedy, Rally, Jira, HP ALM Quality Center, PRISM, P8, SDLC, Agile, Waterfall, SCM, Subversion, SVN, SmartSVN, Informatica PowerCenter 10, CA Workload Autosys, SharePoint, Cherwell

PROFESSIONAL EXPERIENCE

Infosys Limited, Inc., Milwaukee, WI 2018 – Present

Technical Lead (2018 – Present)

As Test Lead TCOE reported directly to senior leadership, coordinating with business clients for regression testing, releases, estimates, planning, execution, maintenance of manual and automated test scripts.

Onsite Coordinator - TCOE Lead for SAP system Issue handling, support to offshore team and preparing reports to senior leadership.

Involved in leading team(s), estimating resources, test plan, strategy, case design and review, execution, root cause analysis, defect tracking and creating various reporting matrix.

On Demand testing services, planning, execution and estimations for projects.

Provide HP ALM tool access request for users, tool walkthroughs and onboard resources.

Perform audit checks for HP ALM process and update regression test bed quarterly.

As Senior Business Analysis worked on HR engineering support team for HR applications and coordinating with vendors while working closely with Senior Leadership, the Product Owner, Scrum Master, Risk Manager and Scrum team for deliverables in Agile framework.

Participated in Daily Stand Up, Sprint Planning, Review, Retro and Refinements.

Resolved Incident and Problem request using Cherwell for HR engineering application.

Liaison for Single Sign On (SSO) implementations with business client and vendors.

Created getting started documents, partnership agreements, knowledge articles for applications vendors supported by HR engineering team.

Reviewed SAP Fieldglass release note to help prepare business client impacts

Monitored SAP S-User ID’s for upcoming expires, deletions and additions.

Created data retention policy for team to follow in support of HR engineering applications.

Investigated Informatica code mapping for issues reported by HR business clients.

AT&T Services, Inc., Waukesha, WI 1999 – 2017

Sr Specialist Applications Developer (2005 – 2017)

Developed, tested and supported Web based applications for internal Network Planning and Engineering.

Primary resource for new development, maintenance, deployments and defects for 3 applications supporting network planning and engineering internal clients.

Acted as Scrum Master with a focus on guiding improvements on the way they work.

Liaised with BA, solution architect and PM clarifying requirements and updated related documents.

Quickly learned and adopted new technologies tools enabling project milestones delivery.

Wrote requirements, design plans with senior architect end results, presenting to leadership.

Mentor senior architects for Software Configuration Management (SCM) audits, end results scored 100%.

AT&T Services, Inc., (continued)

IT Analyst (2002 – 2005)

Led programming activities and provided maintenance and enhancement support.

Determined requirements of client, ensure met through design and development, validating testing results and guided client during UAT.

As led programmer enhanced vendor response form to web based form end results manual process eliminated.

Participated in Class-A Mini Assessment for Software Configuration Management (SCM) which successfully passed with score 100%. Received leadership recognition and exceeded rating for performance.

System Administrator (1999 – 2002)

Monitored data collection, resolved problems, issues and escalations for missing traffic data.

Created programs to automate routine dial tone speed network element, eliminating man hours for coding 100+ reports.

Converted SAS to SQL reports across a 13-state region. Saving $227,000 annually. Received positive feedback from clients for formatting SQL to look exactly like SAS reports.

Utilized advanced SQL & PL/SQL techniques (sub queries, joins, unions, for loops, and database links) in 80% of SQL reports.

Omni Resources, Inc., Brookfield, WI 1994 – 1999

Senior Consultant (1994 – 1999)

Monitors traffic data collection for Network Performance Monitor (NPM)/EMAS applications. Investigates missing data collection, automate tasks, manage data request, responds to escalations, coordinates with Telcordia, Nortel, Sun and other vendors.

Implementation, maintenance, and design of projects in banking, government, retail, education, insurance, and manufacturing environments. Duties included systems analysis design and development of applications supporting projects in telecommunication, banking, government, education, insurance and manufacturing utilizing.

Determined staffing needs for consultants in Y2K projects. Worked with management to coordinate the assignment of staff for Y2K projects. Wrote test plans and converted files

Briggs & Stratton, Wauwatosa, WI 1987 – 1994

Programmer Analyst (1987 – 1994)

Provided overall support and maintenance for MSA Payroll package.

Provided staff training and support of SAS language.

Supervised version upgrade conversions of SAS coded package.

Duties included development of SAS standards & user conventions for staff of 60 as well as upgrades for COBOL applications to COBOL II. Designed and developed screen & report formats utilizing CICS

EDUCATION

Bachelor of Business Administration – Management of Information Systems, University of Wisconsin, Milwaukee, WI

CERTIFICATIONS

Professional Scrum Master Certification

COMMUNITY INVOLVEMENT

Member, AT&T Service Ambassador

Contributor, United Way Milwaukee Rescue Mission

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