Customer Service Sales

CAREN EMMA NAFULA

About Me

I’m an energetic individual always eager to learn new skills.

I am committed to learning and self development so that I can consistently achieve better results .

PERSONAL PROFILE

• Persistent and flexible approach to the mutually beneficial achievement of the organization and my personal goals

• Self confident and enthusiastic

• Self motivated

• Flexible and quick to adapt to different working environment

• Able to work both individually or as a team with or without supervision

• Good customer service skills and demonstrable experience EDUCATION BACKGROUND

2014 - 2016 Diploma in

Human Resource Management

Zetech University

-Certificate in customer service and hospitality

2020 -2020 : Certificate in massage using pre-blended aromatherapy oils

2008-2011 St.Cecilia Girls’ highschool

Completed Kenya Certificate of Secondary Education Expiry Date

Languages

Email

Name :

Date of Birth :

Gender :

Nationality Kenyan:

Marital Status :

Religion :

Telephone :

Height :

Passport No

A2241138 : Date of

Issue : : 04

-08-2014

Caren Emma Nafula

8th Jan 1993

Female

Kenyan

Single

Christian

+254*********

5’6

English, Kiswahili

**********@*****.***

2000-2007 Gatumaini primary School

Kenya Certificate of Primary School

WORKING EXPERIENCE

• 2018-Sep 2020 Novotel Aldana Resort,Bahrain-Waitress

• 2017-2018:55 Old Street Bahrain -cashier/head waitress

• 2015-2016:News Cafe-Waitress

• 2015-2015:MultiChoice Kenya,GOtv(3 months contract)-Sales Unit leader.

. 2020-2020 :Alison Caroline Institute International - Certified Massage Thetapist

PROFESSIONAL EXPERIENCE

• Marketing/product development

• Promote guest satisfaction from registration to departure

• Ensure exceptional guest experience in hotels main restaurant by taking orders, delivering food and drinks as requested

• Monitor guest satisfaction and report issues to management, if required

• Greeting guests everytime no matter how busy

• Proficient with systems software and hardware I.e. Microsoft office, excel, word, point of sale machine(POS). Receiving phone calls

• Mastering the menu and able to answer customers questions concerning choice of food

• Capable of stepping in as a hostess anytime, if required HOBBIES AND INTEREST

• Socializing

• Reading

• Promoting teamwork

• Traveling

• Exercising

Contact this candidate