Customer Service

Himanshu Kalia

CAREER OBJECTIVE

A committed and well-motivated young person who aspires to hold a position

KNOWLEDGE OF where he will be able to interact with customers on a daily basis. Highly articulate

& having a clear friendly voice, polite assistance in a phone conversation.

Customer satisfaction Currently looking for an exciting opportunity in a customer focused environment,

where able to deliver a high quality service & support his employers vision.

Prequalifying

ACADEMIC QUALIFICATIONS

prospects Arranging IKG PTU (CT Institute of technology) 2013 - 2017

B.tech CE Pass

call backs

Switchboard duties

DC Model International School 2010 - 2012

Customer service

Maths Pass

English Pass

Chemistry Pass

Resolving problems Physics Pass

CALL CENTER SKILLS AQUIRED WHILST STUDYING

PERSONAL SKILLS Dealing with calls in a highly professional manner.

How to act as the first point of telephone contact for a customer.

Progressive Handling complaints in a diplomatic way.

Accurately updating customer records with information.

Prioritising work Responding to customers who have special communication needs, such as

language difficulties or disabilities.

Good Answering any queries quickly and efficiently.

Quickly understanding a callers point of view and to empathise with them.

communicatiom Able to respond and adapt to the needs of all customers.

Fully aware of all laws & regulations regarding data protection.

Quickly processing information.

skills

KEY COMPETENCIES

Team player

Excellent verbal and written communication skills.

Time management Ability to work with minimum supervision in a busy environment.

Able to do repetitive tasks accurately over long periods of time.

Flexible Working knowledge of MS Office software and spreadsheets.

Detail focused SELECTED ACHIVIEVEMENTS

Certification in IELTS (International English Language Testing System)

PERSONAL DETAILS

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Himanshu Kalia

Ph : 977-***-****

Delhi

**********@*****.***

Contact this candidate