Customer Care Social Media

CURRICULUM VITAE

Name: Lynet Bosire Nyasuguta

Phone: +254*********/+254*********

Citizenship: Kenyan

DOB: 14/01/1988

Email: ***********@*****.***

CAREER OBJECTIVE

To work in a challenging, professionally satisfying environment, utilizing gained skills and experiences for institutional and career progression both in national and international levels.

PERSONAL ATTRIBUTES

Approachable, fast learner, self- motivated, decision maker, flexible, creative and innovative, result oriented and able to offer solutions to challenges and work in a team with high integrity standards and utmost good faith.

SKILLS AND COMPETENCIES

•Able to lead and take part in team work,

•Ability to solve problems

•Quick and ready to learn,

•Swift to consult if in doubt,

•Readily embrace change and flexibly take on new challenges.

ACADEMIC AND PROFESSIONAL BACKGROUND

•2008-2012-Kenyatta University Bachelor of Science in Community Resource Management and Extension and was awarded second class honors lower division.

•2004-2007-Dudi Girls High School, attained a mean grade of C+.

•1996-2003-Heshima Road Primary School attained 263marks

WORK EXPERIENCE AND ACHIEVEMENTS

2015-2016 Tusker Matresses Supermarket, Shop attendant

Received, processed and organized shipments and deliveries accordingly

Restocking depleted or low shop items and ensured that the sales floor is organized

Assisted customers in locating desired shop items

Informed customers of shop promotions to encourage purchases

2017 Tusker Matresses Supermarket, Customer Care Attendant

•Resolved customer complaints via phone, email and social media

•Greet customers warmly and ascertain problem or reason for calling

•Revceived invoices for processing

2018-2020 Tusker Matresses Supermarket, Teller

Received payments in form of cash, vouchers, debit and credit cards

Counting the money from the cash drawer

Comparing receipts with revenues and solving customer inquiries.

INTERESTS

•Travelling

•Reading

•Networking

REFERENCES

Ms Morbine Nachocho

Cashier, Tuskys Supermarket *************@*****.***

071*******

Mr Lewis Kimathu Mutwiri

Chief Cashier-Tuskys Supermarket

071*******

************@*****.***

Mary Maranga

Customer Care Attendant- Britam General Insurance Company

071*******

************@*****.***

Contact this candidate