Manager Executive

Professional Summary

I have a total experience of 4+ years in Customer Management in Aviation sector. Worked at Mumbai International Airport and Pune Airport.

Work History

INDIGO AIRLINES:

Job title: As a Customer Service Executive,

Date: April 2017 till April 2020

Key Responsibilities

Welcoming Passengers as they arrive at counter

Ask passengers for tickets and verify personal information

Verifying the documents and visa for the same

Managing Passengers queries in case of any issues related to luggage

Issuing meal vouchers to passengers of Cancelled or delayed flights

Take responsibilities in case of any special instructions such as fragile Luggage is handle with care.

Loading and Unloading Aircraft baggage.

Guiding aircrafts to and from the gates.

Operating Baggage carts and Performing other Aircraft duties.

Pre and Post flight FOD check.

GVK MIAL (Mumbai International Airport Limited)

Date: Dec to 2015 to April 2017

Job title : Passenger service executive.

Key Responsibilities

Worked with Terminal Operation:

Proactive assistance to passengers

Management of Information desk by providing all the information/direction require to any passengers for smooth travel

Co -ordination terminal operations team and trolley /Coach Supervisors for trolleys and inter-terminal coach availability

Updating the reporting manager regarding any issues/escalation for immediate action

Should be proficient within and outside the terminal to assist diligently

Email: **********@*****.***

Cell: 998-***-****

Home: 986-***-****

Permanent add:303, Manali Apt, Shivaji Nagar, Kalyan

(w), Mumbai., Maharashtra 421306

Date of birth – 4th November,1991

Certification:

-Active participation in Aviation security awareness program held at Mumbai International Airport Limited.

-Completed training on safety Management system held at Mumbai International Airport Limited.

Education

2014

Dr. D.Y. PATIL UNIVERSITY,

Navi Mumbai.

BSC. Hospitality and tourism studies.

Navi Mumbai

GPA: 58%

2009

BHARTIYA SAINIK VIDYALAYA, Khadavali

HSC

GPA: 51%

2007

PEOPLE’S EDUCATION SOCIETY HIGH SCHOOL, Thane

Board/University Year: SSC

GPA: 54%

SAURABH SHINDE

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