Taylor F. Acree

***** ***** ******* **

Wewoka, OK 74884

801-***-****

adjk2e@r.postjobfree.com

Relevant Skills

● Junior-level experience with Python, linux system and server administration and development, shell/bash, PostgreSQL, Docker, Kubernetes, Ansible, version control, CI/CD pipeline, Terraform, AWS, and custom-designing system automation.

● Proficient in identifying, categorizing, and responding to Network & Compute system events utilizing Virtualization Technologies, Hypervisors and cloud platforms such as Kubernetes, AWS (and competitors), VMWare, Prometheus, and Grafana.

● Authored more than 100 troubleshooting documents to assist technical support agents with widespread telephony issues reported by customers.

● Developed and deployed a full-stack application in a production, PCI connected network.

● Experience with managing, maintaining, and repairing kubelets, head nodes, DNS entries, and hardware resource clearing for virtualization purposes in change management/upgrade scenarios as well as disaster recovery. Experience

AT&T, Application Support Engineer 5454 Garton Rd, Castle Rock, CO 80104 August 25, 2020 - present (contract)

Job Duties: Joined the Middleware Provisioning team, primarily implementing change management tasks and disaster recovery of servers providing DirecTV Video on Demand, CDN distributors, and the NFL Sunday Ticket streaming app. Daily responsibilities included validation of change management tasks, VIP cutovers, XMPP network re-routing, deployment of new versions of production applications, and assisting with automating various standard operating procedures using Ansible and Python. Live Nation Entertainment, Systems Administrator 2600 Blake, Ste E, Denver, CO 80112 August 26, 2019 - June 30, 2020 (contract)

Job Duties: Joined the Threat Ops team to provide a development background as the team required new tools and software to be implemented. Worked to implement containerized data visualization, automated system backup for disaster recovery, a full stack application with authentication, deployment of new virtual machines and patching of CVEs. One of my responsibilities was to transition the threat ops’ on-prem infrastructure to AWS, utilized via Terraform. I am familiar and comfortable with describing and maintaining Infrastructure as Code with AWS and ESXi providers.

Joyent, Cloud and Network Operations Center Technician 7620 S Alkire Place, Suite C&D, Littleton, CO 80127

August 20, 2018 – August 23, 2019

Job Duties: Assisted the NOC in designing, testing, and implementing new software tools to improve efficiency in maintaining Joyent systems and networks using: Bash, Ruby, Node.js, Python, Perl, and various hypervisor technologies (Open Solaris/Kubernetes)

Collaborated with other NOC engineers to monitor and maintain Cloud Networks and Compute/Storage systems. The NOC team actively participates in Incident, Problem, and Change Management for many aspects of Joyent's systems, as well as level 1/2 server support.

FirstDigital Telecom, VoIP Engineer 90 400 W, Salt Lake City, UT 84101 April 30, 2018 – August 9, 2018

Job Duties: Assisted with physical installation of desk phones, training of new users, and documenting all information for a customer's system configuration and aided various departments with troubleshooting layer 2/3 network issues within routers/switches/firewalls/Session Border Controllers. Assisted network engineering team with virtualizing load balancers. MetTel, Account Manager - Enterprise Accounts (After Hours Support)420 E S Temple, Salt Lake City, UT 84111

June 21, 2017 – April 26, 2018

Job Duties: Advocate and primary point of contact for various accounts in an after-hours capacity. Working to troubleshoot, dispatch and resolve issues relating to VOIP lines, POTS lines, PRIs, Hosted, legacy and IP PBXes, SDWAN, T1, Co-location facilities, Data and cloud back-up services.

Self-Employed 2623 South 1700 East, Salt Lake City, UT 84106 January 5, 2017 – June 21, 2017

Job Duties: On-call IT support, computer repair and maintenance, installing/troubleshooting home Internet and TV service and home entertainment center equipment.

IntelePeer, LNP Number Specialist 5975 South Quebec Street, Greenwood Village, CO 80111

August 10, 2015 – November 16, 2016

Job Duties: Managing orders for ported and new international, domestic DID and Toll Free numbers. Managing the entire life cycle of large port projects. Troubleshooting CNAM, Directory Listing, and E911 order issues. Testing, analyzing, and resolving customer and vendor technical difficulties during turn-up. Maintaining the highest level of professionalism when providing customer service to Fortune 500 companies and small enterprises. Utilized Linux, kubernetes, tcpdump, wireshark, Comcast Cable Corporation, Technician 2, Technician Support (National Tier 2 Voice) 5800 South Quebec Street, Greenwood Village, CO 80111 June, 2012 – August, 2015

September 2, 2014 – August 8, 2015

Job Duties: National Tier 2 repair for Comcast Digital Voice service, investigating provisioning, premise, routing and other factors causing service degradation to customers.

After January 2015, primary focus shifted to support routing related issues for Comcast commercial and enterprise level customers. Investigated and repaired VoIP routing failures, interoperability testing with various carriers, performing VoIP route modifications, monitoring rural route performance for FCC compliance, and identifying trends impacting large amounts of residential voice service customers. EDUCATION

Salt Lake Community College, Salt Lake City, UT January 2018-May 2021 Associate of Science: Computer Science and Information Systems, emphasis in Linux administration and Web Programming and Development. Highland High School, Salt Lake City, UT 2007-2011 Graduated June 2011