Customer Service

Kavya Ayyagari

#***-**** ******* ***** **, Edmonton, AB, T6X 0Y3 Phone:

587-***-**** Email: ******.****@*****.***

Summary

Accountable individual with experience in customer service and logistics. Core Strengths

• Good Skills in Data Entry using Microsoft Office.

• Good Communication Skills.

• Good Personality and customer handling skills.

• Able to learn new duties quickly and follow instructions and policies with accuracy Work Experience

Fulfillment Associate,

Walmart Canada, Edmonton (2018 November-2020-April) Job Description:

1. Preparing and resetting receiving area.

2. Sorting general merchandise trailers.

3. Assisting in stocking the salesfloor.

4. Assisting Customer in locating the merchandise. 5. Maintaining a safe work area free of debris and fixtures. 6. Price checking and greeting the people.

7. Hands on experience on Pal1et Jack.

Customer Service Executive, CMC Limited, Visakhapatnam, India (2011-2015) Job Description:

1. Resolve Customer queries and issues in regard to the Indian Passport. 2. Accepting the passport application from the customers verifying the details provided in the application to the person’s documents for accuracy and forwarding it to the passport issuing authority. 3. Entering all the data related to the passport services of the customer before sending it for processing,35 applications processed every day.

4. Ensuring the quality of services delivered.

5. Escalating the customer issues for quick resolution. 6. Execute activities to meet the service period SLAs. 7. Handled incoming calls from customer regarding the status enquiries. 8. Handled the appointment schedule with the customer. 9. Update and managed the customer database regarding schedule and checking the accuracy of applications. 10. Worked as support and floor service assistant by handling the phone calls and queries from customers and guiding the customers to go to the appropriate channel based on the customer’s query. 11. Received Star of the Month Certificate for performance in July 2011. Volunteering Experience:

Participated in planting activity for Root for The Trees by City of Edmonton. Education: Master’s Degree in Human Resource Management received by Andhra University, India in 2010.

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