DION RICHARDS

**** **** ******, ***.** Pleasant Prairie WI, 53158

HOME 262-***-**** or Cell 224-***-****

EMAIL: adjjwu@r.postjobfree.com

MICROSOFT CERTIFIED PROFESSIONAL/ PC SUPPORT ANALYST

Technical Proficiency: PC Support Analyst & Apple IOS devices, AS/400 Systems Administrator.

Operating System: Windows 7 & 10. Apple IOS, ISeries AS/400.

Software: Windows 7 & 10. IOS, Net soft AS/400 Client, IBM Client Access, Edge, Chrome, Internet Explorer, PC Support. Rumba, Citrix, Adobe Cloud, File Zilla, Zoom, DDEP and Bit locker Encryption, Symantec, PeopleSoft, Any Connect.

Hardware: Working knowledge of Desktop PC’s, including Hard Drives and Laptops hardware. IPads & IPods, CDROM, Network cards, Scanners, HP LaserJet Printers, Network wiring, Cisco Hubs, Monitors.

Current Certification: Microsoft Certified Professional (MCP April 1999) & Dell Certified Technician on Dimension, Precision, Latitude, OptixPlex Systems.

Exams Passed: Networking Essentials, Windows NT Workstation.

And Window NT Server, Help Desk Analyst, AS/400 Client Access

Experience: Crate and Barrel 03-01-2005- 01-14-2021

Title: Support Technician

Move PC’S and Network equipment from one location to another.

Travel from State to State opening new stores and setting up and Installing POS(Point Of Sale ) registers and PC’S & Printer equipment.

Order and install Windows pc’s and Laptops. Also Apple IOS and Mac products.

Install operating systems Windows 10. Install MSOffice product software. Troubleshoot and fix any PC & Laptop related software and hardware problems. Replace and repair Desktops and Laptops & Apple IOS devices.

Diagnose computer and laptop software and hardware problems, Inspect and test equipment, Resolve Internet connectivity problems, and Resolve Network access issues.

Networking PC’s & Laptops to Domains. Resolve peripheral equipment problems, Support Mac & Apple IOS devices.

Troubleshoot and support Window 7 & 10 OS. Also, AS/400 client configurations.

Install Windows 10 OS on Dell Latitude Laptops and Dell 3040’S-3080’S Desktops. Install and network printers like LaserJet 400,M403,M452,M501,HP3015,HP5, HP6, HP 4250’s, Brothers, Zebra & Kyocera.

Install and Manage Cisco phone System.

Setup Audio and Video Conference equipment. (Zoom) etc.

Knowledge of Shipping and receive through UPS and FedEx.

Experience with Ghost and Kace imaging.

Install new PC’s and Laptops software. Setup new user’s domain accounts in Active Directory management.

Experience with Advance Printing Function on AS/400 also creating and reading CL. Good knowledge of AS/400 related Commands,

Experience working with AS/400 job logs, history logs, monitoring active jobs, job locks, displaying copying, restoring, and saving files and libraries.

Knowledge of AS/400 system backups, starting and ending subsystems, copying files to tape for microfiche, creating, deleting, change, enabling and disabling user profiles.

Rosenthal Collins Group 06-2002 thru 07-2003

Title: Data Processor/ AS/400 System Operator

Newark Electronics(Nov 1999- 2002)

Title: PC Support Analyst

Field Service Tech Consultant at King Technology for D.C.F.S March 1997 – Nov 99

Title: Field Service Tech

Vapor Corporation 6/96 thru 3/97

Title: AS/400 System Administrator

Reference: Rich Steurbaut 847-***-**** Ken Florez 847-***-****

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