JEFFREY GYAASE

ANALYST

DENVER, CO, UNITED STATES

763-***-****

DETAILS

Denver, CO, United States

763-***-****

adjjv0@r.postjobfree.com

SKILLS & TOOLS

Extract, Transform, Load (ETL)

Microsoft Windows 7/8/10

SoapUI

SQL

API

JIRA

Python

HL7 / HTML

Salesforce

Confluence

Project Management

Microsoft SQL Server

Active Directory

Troubleshooting

Implementation strategies

Technical Analysis

Technical Support

SDLC

PROFESSIONAL SUMMARY

Enthusiastic, goal-oriented professional who thrives in a team atmosphere and is excited to face new challenges.

WORK HISTORY

Technical Analyst at MatrixCare, Bloomington, MN

June 2019 — December 2020

●Executed queries utilizing Microsoft SQL Server for optimization to ensure accuracy.

●Developed queries to help automate tasks and improve efficiency.

●Successfully integrated over 20 complex, multi-dimensional projects that encompassed more than 300 long- term care facilities.

●Facilitated interface activation and API’s between vendors and client’s applications.

●Acted as an escalation point to troubleshoot application and database performance issues.

●Fulfilled data requests utilizing SQL queries.

●Evaluated and adopted new technologies to address changing industry needs.

Software Support Analyst II at MatrixCare, Bloomington, MN

January 2018 — June 2019

●Regularly earned Support Analyst of the Month recognition through highest monthly stats.

●Trained to become an expert on our electronic health record (EHR) software.

●Concisely wrote-up and escalated software enhancements and defects to Product Management.

●Completed knowledge sharing presentations to enhance team member expertise.

●Utilized Salesforce to track and log cases with client data and issues.

Tech Analyst Intern at Adolfson & Peterson Construction, Minneapolis, MN

June 2016 — August 2016

●Installed software imaging and other programs on desktops and tablets for representatives.

●Developed inventory system to ensure accuracy of in-stock hardware.

●Leveraged third-party programs to improve users' exposure to new software.

Customer Support at BestBuy, Ames, IA

May 2015 — September 2015

●Provided technical assistance to customers on inbound tech support calls.

●Assisted customers with anti-virus program installations and virus removals.

EDUCATION

Bachelor's of Science -- Management Information Systems

August 2013 — December 2017

Iowa State University

Ames, IA

Contact this candidate