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Security Officer Customer Service

Location:
Chicago, IL
Salary:
45,000
Posted:
January 19, 2021

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Resume:

Daniel Guzman

**** *. ****** ***.

Chicago, IL, *0629

773-***-****

adjjtr@r.postjobfree.com

Objective

I have a wide range of experiences working security, 8 year military background, and studied criminal justice. My goal is to use my past work experiences as a tool to show that I am very adaptable, and will always make an effect to help in any way necessary to meet the company’s needs.

Education

Harold Washington College, Associate of Arts, Major on Criminal Justice, Chicago, IL

Spring 2006 – Summer 2011

Experience

Silver Star Protection Group, 700 N Sacramento Blvd, Chicago, IL 60612

September 2019- present employer

Duties include but are not limited to; working multiple security sites, Transportation, training new hires, foot patrols of buildings perimeter, monitor and operate CCTV, save recorded footage of incidents, report any malfunctioning equipment, produce an incident report when required, observe for any suspicious behavior and or activities, checking ID’s, using Biotrack and LeafLogix operating systems to grant entry for medical patient, create a profile for new patients, escorting customers or employees to their car on request, opening and closing of dispensary, arming and disarming dispensary alarm system, answering the phone and providing patients, potential patients, and recreational user with the necessary information, follow HIPPA policy which includes the protection of patients data, ensure that theft is not being committed by customers or employees, call 911 on emergencies, keep a safe and secured working environment, to provide a high level of customer service, etc.

Hilton Hotels &Resorts, Hilton Magnificent Mile Suites, Security Officer, 198 E Delaware Place, Chicago, IL 60611

July 2018- September 2019

Duties include but not limited to; to provide a safe and secure environment for guests and staff within the hotel premises, logging in lost and found items and packages delivered to hotel on excel program, shipping lost and found items to guests that have left our hotel, reporting any incident that may occur, evicting guests or visitors that are disturbing other guests, calling the police and/or paramedics on emergencies when needed, produce a daily Manager on Duty security log, populating incident reports, monitoring CCTV, responding to noise complaints, patrolling the hotel, monthly checks on fire extinguishers, logging keys, providing a break to front desk, closing pool area, documenting sick calls/call offs and e-mailing departments of the sick calls/call offs, assisting engineering with two man jobs, assist with buildings needs as needed, to provide the best customer service possible.

G4S Secure Solutions, Customs Protection Officer, 1100 S Hamilton Ave, Chicago, IL

October 2014- December 2017

Duties included but not limited to; Daily hourly logs on daily activity and/or incidents, to restraint residents that may pose a threat to himself or others, redirecting residents, provide positive consoling to residents in facility and encourage positive behavior, deescalating hostile environments or behaviors, Waking up resident and/or securing residents in room for bed time, escorting resident to different units within the building for example medical or visitation room, serve consequence to residents not following the facilities rules.

Bravo Company 405th Brigade Support Battalion, U.S. Army National Guard, Crestwood, IL

February 2007 – February 2015

Duties included but not limited to; performing high level maintenance on military vehicles, to inspect all vehicles for proper operation, highest rank earned E-5 Sergeant, supervise, train and manage 5-6 lower enlisted soldiers (E-4 and below) assigned to me, to assign lower enlisted soldiers duties for the day operation, write progress reports of lower enlisted soldiers, and certified to teach other soldiers level 1 and 2 of the Modern Army Combatives Program.

Best Buy, Project Team/Asset Protection Associate, 2100 N Elston Ave, Chicago, IL 60614

July 2014- October 2014

Duties included but not limited to; opening or closing the store for the day/night, to perform inventory of items on display daily, operate the buildings CCTV, to be a deterrent for theft, to provide good customer service and help customers with their shopping needs, setting up new displays, stocking, tag pricing and rearranging items for sale on the store sales location, daily printing of floor plans for new set ups and rearranging of items on the sales locations.

Transportation Security Administration, 10000 West O'Hare Ave

Chicago, IL 60666

August 2013- May 2014

Duties included but not limited to: to inspect individuals and there belonging for dangerous or hazardous materials, operating x-ray, metal detector and body scanner machines, ensuring that all point of entry are secured, and to ensure the safety of everyone traveling.

JP Morgan Chase Global Corporate Security, 10 South Dearborn, Chicago, IL 60603

April 2012- August 2013

Duties included but not limited to; patrolling and monitoring the building, grant entry access to clients and vendors with an appointment, grant entry to parking garage to authorize personal, monitoring CCTV, maintaining a safe environment.

Additional Training/Awards/Skill

Certificate/Awards/Registrations

Proficient in Microsoft Office (Word, Excel, Powerpoint)

40 Hour Unarmed and Armed Certification

Modern Army Combative Program Level 1 & 2 Instructor

Combat Lifesaver Course - 06 Edition

Army National Guard HAZ-MAT Handler

Army National Guard Driver (Armored Vehicles)

Chicago Police Department 14th District Community Service Award from 14th District Commander, Linda Flores

Permanent Employee Registration Card (P.E.R.C. Card)

Firearm Owner’s Identification Card (FOID Card)

Adult first aid, CPR and AED Certified by American Red Cross

Responsible Vendor Program Certified

Fluent Spanish speaker/translator



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