Saikou O. Diallo

adjjsy@r.postjobfree.com

(Local Candidate; Available with 2 weeks’ notice)

302-***-****

Operating Systems:

iOS; Mac OS, Android OS,Unix (IBM-AIX, HPUX), LinuMicrosoft-Windows 2000 Professional; Windows 2000 Server; Windows 2000 Advance Server

Windows XP Professional; Windows 7 Home;Windows 7 Professional, Widows 10

Hardware:

Compaq, Dell, Gateway, eMachine, Modems, RAM, Intel Processors, SCSI, 3Com-,Network Interface Cards, Cisco routers: 2500 series, Lexmark X125 Printers, HP DeskJet 672c Printers.

Software:

Microsoft- Office98-2003, Microsoft works 6.0, Word Perfect 6.0, Lotus Notes 1.2.3, Adobe Reader6.0, Visio, DE EDS Provider Electronic Solution, CiscoSIM, MS Outlook, Outlook Express, Internet Explorer, Netscape, Ghost Office 2000, SMS, Dial-in-Access,BMC Server Automation (Bladelogic), Solarwinds, Service Now, Heat, Spectrum, VMware-vSphere Client, Tidal Scheduler, Citrix (Active Directory Administrative Center, DamWare Mini Remote Control), NetBackup-Java Version 7.5, WEBEX, Filezilla

Certifications:

April 2003- Microsoft Certified Professional (MCP). Windows 2k

July 2003- Microsoft Certified System Administrator (MCSA). Windows 2k

Education:

ONLC- IT Training (CompTIA Security+ and CompTIA SySA+) 11/19

Delaware Technical Community College Wilmington, DE

Pursuing Info.Security degree 09/15 -

Computertraining.com Newark, DE

Graduated 01/03 - 07/03

University of Benin Lome, Togo

Business Administration- Completed 3 semesters 10/85 - 09/86

Technologies/ Services:

Installing Windows 2000 Professional from CD-ROM and from a Network

Troubleshoot problems with Windows 2000 Professional Installation

Automate Installation of Windows 2000 pro using the Setup Manager Wizard

Deploying Service packs.

File Transfer Protocol (FTP), MMC (Microsoft Management Console)

Device Manager, Registry Editor, Disk Management, Domain Name System (DNS), Active Directory Services (AD)

Setting up and Managing Local Users and Group Accounts

NTFS and Sharing Permissions

Share Folders

Enabling Auditing Resources and Events

Local Security Policy

Setting up, Configuring, and Administering Network Printers

Disk Monitoring and Quotas

Encrypting Files System (EFS)

Backing Up and Restoring Data (NET backup)

RIS

SysPrep

Distributed File System (DFS)

WINS

Dynamic Host Configuration Protocol (DHCP)

Dynamic Domain Names System (DDNS)

Routing and Remote Access (RRAS)

Virtual Private Network (VPN)

IPSec

Network Monitor

Internet Information Service (IIS)

Folder Redirection

Domain Users and Group Accounts

Organizational Units (OU's)

Group Policy Objects (GPO's)

Professional Experience:

Freelance work 04/2019- Present

Setting up and maintaining Soho’s for clients both individuals and small business

Fixing computers, replacing laptops’ keyboards, broken monitors and bad hard drives

Teaching the French Language to families, and translating documents from French into English

Serving as translator for individuals in immigration interviews .

Marketing and selling Aloe Vera products via social medias and group presentations

Berkley Technology Services Wilmington, DE 08/2008 -03/2019

Network Operations Center

Setting up, Configuring, and Administering Network Printers

Installing and Configuring Network Protocols such as TCP/IP, NWLINK,NetBEUI, DLC, Apple Talk

Using test Commands: IPConfig, Ping, Pathping, Route, Netstate, Tracert, arp, ns lookup, net use, secedit

Excellent Level 1 technical knowledge in some areas (Network, Wintel, Unix, Security).

Monitor ongoing operations and IT infrastructure performance with applications set to anticipate IT service problems (SolarWinds, Spectrum etc.).

Processing nightly cycles for both Production and Test environments and update Excel spread sheet reports.

Transfering and receiving files via ftp command and Filezilla software

Connecting on various Unix and Window virtual servers via VMWare vSphere client.

Unmanaging/Managing various virtual servers upon request via Solarwinds.

Powering On/Off various virtual servers upon request by WinTel team members via VMWare Center

Mounting drives, running and monitoring backups using Symantec NetBackup.

Bouncing WebShpere instances upon request using wbscntrl or Bladelogic

Monitoring Heat/Service Now tickets queue to track open incidents/and or requests and resolve them in a timely manner

Monitoring Spectrum/Solarwinds and Lotus Notes emails Alerts, provide 1st level troubleshooting or escalating if necessary.

Monitoring Tidal Jobs Scheduler, troubleshoot failures, take actions or escalate to Team members if necessary.

Document all the activity Logs on all the System and documenting shift turnover as required

Responsible for handling the Service Desk after hours administrative tasks:

Reset/ Unlock AD accounts using the citrix AD admin center tools

Reset/ Unlock Unix accounts using Sam, Userfix

Reset/ Unlock UNIX LDAP accounts.

Adding/ Deleting/ Modifying Unix user accounts upon request using ugmanage script.

Granting Temporary access to developers working on projects using Diagcheck, pwrdss or Citrix Admin.tools

Monitor and maintain systems in a 24x7x365 highly available production environment.

Provide systems monitoring, reporting, incident handling and troubleshooting of complex technical environments.

Excellent interpersonal, written and verbal communication skills.

Performs all other related duties as assigned.

Ability to multitasking.

Spherion King of Prussia, PA 10/07- 01/25/08

Laptop Technician

Daily responsibilities include:

Receiving incoming Laptop from users and/or SAP IT departments from different locations in the Country via DHL delivery.

Performing light Break-fix on incoming Laptops if necessary( replacing bronken keyboards, swapping Hard Drives, batteries…)

Cleaning Laptops and reassign them to new Hires and SAP ITdepartments fort their Stocks.

Monitoring requested tickets thru the SAP CSS Software (Intranet) and e-mails and fullfilling requests in a timely manner.

Configuring and Shipping Laptops to SAP consultants on the road via DHL.

Answering general questions from users on how to perform:

oRemote Laptop Configuration

oData Migration from Old to New Laptop

oProviding level one telephone support to SAP consultants working from

oHome and/or on the road users to reset/unlock their passwords as needed.

oConstantly inventorying Assets and Updating records thru the SAP ISP Software.

oExtensive working knowledge in the following Laptops:

oIBM: T60's, X60's, X40's,T40's

oDell: Latitude c510/610, D820

Spherion Wilmington, DE 07/07- 09/07

Global Service Desk Agent

Provided level one telephone support for JPMCHASE internal clients globally as a single point of contact for any technology related issues.

Administered user accounts on Windows NT, Novell, and Active Directory environments. Reset, unlocked, reactivated user accounts on various bank applications as well.

Administered IBM Mainframe (TSO, ACF) and UNIX accounts through terminal emulators such as Attachmate and Reflections X as well as Telnet. Support for myTsys, TN3270 mainframe, KEON uat dev and production regions. HP3000 midrange, AS400 midrange

Responsible for Troubleshooting, analyzing, triaging, resolving or escalating issues to second level support if necessary.

Utilized Peregrine Servicecenter 6.1 ticketing tool and Serviceware

Troubleshooting hardware including PC, peripherals and telephone systems

Troubleshooting software issues including Microsoft Office and email applications such as Lotus Notes and MS Outlook.

Ability to multi-task.

Provide Remote Desktop support using LANDesk

Provide Support with client working remotely from home using JPMC remote, VPN Client, and also ATAW software

Troubleshoot Office 2003

Extensive knowledge in Lotus Notes 6.5.4 and Outlook

Knowledge in maintaining, and troubleshooting networked printers

Delaware Park, LLC Wilmington, DE 02/05 - 01/08

IS Technician

Answering a high volume of end users calls reporting technology related issues, logging calls as they come into the dpcall/center then troubleshoot and resolve them as quickly as possible.

Monitoring backup on a variety of servers and notate results in excel, report failures to the system person-on-call so they can remotely rerun the back up after I allow them access to the network.

restarted different servers, ran DB2, SDS daily, Sunday, Weekly, LTO and AS/400 back ups.

Setting up new employee user accounts which included allowing them access to their department related folders, the internet, Outlook Express, installing network and local printers.

Assignments also include building PC's, Inventorying the MIS department assets, rolling out old equipments, installing and configuring new POS( Infogenesis terminals) along with local printers, cash draws, Bergs, credit card swipes, scanners in all local bars and restaurants.

Provide first line response for users requiring assistance with information technology issues and problems.

Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.

Troubleshoot and solve PC issues remotely as well as desk side

Track issues to resolution and update the internal knowledge base

Escalate more involved problems to the appropriate Network and Application Support Teams.

Act as a liaison between customers and technical escalation teams

Configure, PCs and Laptops for deployment to users at Headquarters as well as satellite locations

Cardionet, Inc. Conshohocken, PA 09/03 - 07/04

Receiving incoming kits from patients via UPS.

Cleaning the medical devices.

Deactivating and reactivating the medical devices.

Testing devices for landline communication.

Programming and reassigning devices to new patients.

Logging in devices information in the Cardionet devices inventory, the patient work order and keeping records of them.

Responsibilities also included answering all incoming customer and patient educator calls, troubleshooting device problems, answering general questions regarding patient status.

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