Personal Assistant Manager

JULIANA HERRERA

925-***-**** **********@*******.*** Long Beach, CA 90802

EDUCATION

California State University, Long Beach / Bachelor of Arts Degree Graduated

Bachelor of Arts in Hospitality Management Minor: Event Planning

Sigma Kappa Sorority

Vice President of Communications and Operation Fall 2018 - Spring 2019

House Manager Spring 2018 – Fall 2019

EMPLOYMENT HISTORY

Celebrity Personal Assistant Los Angeles, CA

Personal Assistant July 2020 – October 2020

Organized schedules for the day, week, and month

Managed incoming and outgoing communication

Organized and managed all travel itineraries

Liaising with staff, managers, and colleagues

Located, ordered and purchased personal items as needed

Disneyland Anaheim, CA

Main Street Lead May 2018– March 2020

Able to arrange employees schedules for the day, accounting for all breaks and off-times

Create weekly updated power points for employee’s check-ins

Responsible for all opening and closing activities

Oversee the money from each register and safe

Retail Hostess May 2018 – September 2019

Greeted guests upon their entrance

Assorted items according to size and appearance

Called store properties and confirmed they had all items or needed more of certain items

Responsible for cash register and store balance at the end of the day

Marina Villar-Herrera Inc. Pleasanton, CA

Executive/Personal Assistant April 2012 – February 2016, July 2016 – April 2018

Created and organized a dynamic calendar

Planned meetings and events, verifying all paperwork was prepared

Answered phone calls using proper etiquette, taking messages and forwarding calls

Organized previous bills, pay checks, and vendor invoices

Scanned and filed documents related to the company

Entered data within Word, Excel, QuickBooks and Dropbox

Purchased supplies for the company

Planned and organized travel arrangements and calendaring

Credit Card management and budgets

Patxi’s Pizza Livermore, CA

Hostess August 2015 - February 2016, September 2016 – August 2017

Greeted guests and escorted them to their tables

Oversaw the waitlist logistics to efficiently reduce wait time for guests

Handled all take-out orders, catering, and deliveries to ensure order accuracy

Assisted servers with food running to increase guest satisfaction

Walt Disney World Orlando, FL

Character Performer / Spring College Program February 2016 – June 2016

Interacted with guests and enhanced their visit to Disney through various entertainment roles

Created memorable interactions for the guests by bringing admired characters to life

Adapted to many guests/situations to provide the best personable interaction each family deserved

Utilized the Four Keys Basics with guests and other cast members daily to provide safe and efficient interactions, while maintaining good show and character integrity

SKILLS

Spanish: Working knowledge

Computer: Microsoft Office (Word, Excel and PowerPoint), QuickBooks and Google Docs

Detail oriented, Communication skills, Professional discretion, and Itinerary and scheduling management

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