General/District Manager

henry buckner

*** ***** **. **

Albuquerque, NM *7121

Phone:505-***-****

Email: ************@*****.***

objective

Seeking a position with a growing, team-oriented organization.

Accomplished customer service executive with 30 years’ experience and a successful track record overseeing marketing, training, staffing and customer satisfaction

Advanced computer knowledge

A passion for working in the customer service industry

Organized, personable and action-oriented with a strong ability to communicate efficiently and effectively

Experience

2010 – Present Mimi’s Café Albuquerque, NM

General Manager

Rank in top 10 in labor cost, food cost, employee retention, guest satisfaction out of 144 Cafés

Respond to all customer service reviews to maintain guest satisfaction

Increased carryout business from 2.5% to 7.5% by attracting large businesses and promoting catering/delivery through local sales marketing.

Accountable for weekly and monthly, financial statements

2003 – 2010 Boston’s The Gourmet Pizza Albuquerque, NM

General Manager

Oversee daily operations to include customer service for a high volume, fast paced restaurant.

Created a work environment that promotes productivity and employee satisfaction, resulting in high employee retention.

Maintained relationships with local vendors, ensuring continued partnerships and cost-effective purchasing of food and alcohol.

1996 – 2003 Star Concession Dallas, TX

General Manager – Love Field Airport

Managed Chili’s, Chili’s Bar and Bites, Seattle’s Best (3 units), Hot Dog Constructions (2 units), Pizza Hut (3 units), and Dryers Ice Cream Snack Bar.

Maintained inventory levels, cost of sales, and labor costs for multi-units.

Developed and implemented cross training for managers and general managers for all units.

Responsible for cultivating excellent customer service in a multi-unit, fast paced environment.

Education

1990 - 1992 University of New Mexico - Albuquerque, NM

Completed several business management courses.

1988 – 1990 TVI (Technical Vocational Institute) Albuquerque, NM

Pre-management courses and prerequisite studies.

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