Office assistant, Customer Service, Logistics,Sales

Austin B. Schnepp

Email: ******.*******@*****.*** Address: 3660 Cobblefield Cir. SE Unit 6 Caledonia MI 49316 Tel:1-989-***-**** Education

Alma College

Alma, Michigan

****-****

GPA: 3.487

Bachelor of Arts in International Business Administration Minor in German

Europa Kolleg

Kassel, Germany (Study Abroad)

Summer 2016

Mid-Michigan Community College

Harrison, Michigan

2011-2015

Experience

Target General Merchandise Expert Grandville, Michigan 2019-Present

• Manage the product, price change, storage and displays of a store department.

• Manage inbound calls to ensure customer satisfaction and transfer calls to proper departments.

• Assist with inbound logistical processes to quickly prepare product for transport to the sales floor, back end storage, or shipping.

• Fulfill online purchases by collecting and preparing products for shipment.

• Effectively transferred knowledge of company expectations and standard operating procedures to newly hired staff, while ensuring that company protocol was adhered to. Continued to mentor them thereafter.

Pension-Post Küchenhilfer (Kitchen Assistant) Twistetal, Germany 04/2018-09/2018

• Assisted in the preparation of high end traditional German meals, while working in a high energy environment.

• Assisted in daily cleaning and opening preparations. Holiday Inn Banquet Server Midland, Michigan 2013-2017

• Ensured excellent customer service by effectively communicating with main contacts before, during, and after events to achieve customer satisfaction.

• Cooperatively coordinated and managed international events for local Fortune 500 companies such as The DOW Chemical Company and Saint-Gobain Performance Plastics. Alma College Modern Languages Department Office Assistant Alma, Michigan 2016-2017

• Served as a liaison between the Language Department staffing, and student body to ensure that both parties’ best interests were served.

• Cooperatively created digital presentations to enhance the content of class lectures and conference presentations.

Alma College German Club President 2016-2017 Vice President 2015-2016

• Cooperatively identified objectives of the organization and implemented structure to team members to achieve organizational milestones.

• Ensured my personal passion for the German culture spread throughout the college by planning fun educational events for the campus community.

Miscellaneous Skills and Experiences

German-Fluent High Proficiency in Microsoft Suites References upon request

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