JACQUELINE KADLETZ
**** ********* *** #*, *** Orleans, 70119, LA, USA, cell: +1-504-***-****
Email: adjjo8@r.postjobfree.com LinkedIn: http://www.linkedin.com/pub/jacqueline-kadletz/ 6/466/458
SUMMARY
Versatile experienced Manager qualified in Operations, Hospitality, Service Industry & Catering who thrives Best in dynamic, challenging and fast-paced professional environments. Assertive, energetic and enthusiastic, with extensive international knowledge, multi-tasking skills and unsurpassed work ethic.
HIGHLIGHTS
Self-starter, Natural leader Superb attention to detail Focused and disciplined Creative thinker, Fast learner Excellent organisation skills skilled multi-tasker, Tech savvy Team Management Bilingual (English/German)
ACCOMPLISHMENTS
Successfully managed, operated 9 food locations and leading team of 60+ employees during high volume day-to-day service. Managed a high-end Restaurant Café with a team of 20+. Monitored achievement of 3 Michelin Star fine dining restaurant. Founder/Creator of Jax-Art & Design/Catering. EXPERIENCE
OneFootball GmbH, Berlin, Germany
Office Management Lead 3/2018 to 09/2020 supervise/monitor team of 3 throughout a fast pace and quick growth process in a successful start-up Tech company. Managing expansions of office areas/planning/setting up new additional floors, day to day office & operations management including food/beverage service for a team of 220+, work within a Budget, Inventory/invoice approvals, Event planning/organisation and execution, Promotions, QA and Safety, implementing and setting service standards, Resolve problems efficiently and improve work environment consistently. Direct reporting to CFO. Aramark Higher Education, USA University of New Orleans, New Orleans, USA Retail-Location Manager 2015 to 2017 Manage/supervise/monitor team of 60+ throughout 9 retail food locations at UNO Campus. Responsible for QA
Assessment, Purchase/Ordering/Production management, Budget, Scheduling, Inventory/invoice handling, Menu planning, Marketing, Promotions, Event organisation, WEST Model and service standards. Resolve problems efficiently. Administrative & profitability portal, budget management & execution.
JAX-ART & Design New Orleans, USA (prior Singapore, Pakistan, Thailand, SF/USA, New Orleans/ USA)
Founder and Creator 2003 to current Design inspiring Art. Adapt, establish my art style for consistency and quality. Organise presentations and displays of art pieces in numerous countries around the World.
Nespresso USA Inc. San Francisco, USA
Team Lead/Management & Administrative Assistant 11/2013 to 12/2014 Managed team of 15+. Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met. Scheduled and directed staff in daily work assignments to maximize productivity. Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees. Performed bookkeeping activities, such as balancing accounts and conducting audits. Initiated negotiations regarding vendor contracts and kept updated records of contracts. Efficiently resolved problems or concerns to the satisfaction of all involved parties. Improved mystery shopper ratings. Consistently obtained highest rating from the county health department.
JAX Catering & Consulting Karachi, Pakistan
Founder 2005 to 2008 Developed, managed and operated catering business. Consulted restaurant owners to revamp their day-to-day, operations, resulting in optimizing overall customer satisfaction. Barbaro GmbH Vienna, Austria
Personal Assistant (administrative/executive) to Founder/Owner 2000 to 2003 Created and executed marketing/PR campaigns, including new opening introductions and existing restaurant developments. Managed projects and served as primary liaison between client and internal groups to ensure clarity of goals and quality. Consulted, developed new up-scale Bar & Lounge. Ensured ISO 9002 requirements are met.
Sodexo Catering Services GmbH Düsseldorf, Germany
Executive/Administrative Assistant to CEO 1995 to 1999 Professional representative of the CEO to clients, investors and board members. Reviewed project costs, budgets and adherence to schedules. Launched, monitored new catering projects. Managed, trained team of 30+ of professionals. Rolled out, streamlined, directed ISO 9002 guidelines. EDUCATION/TRAINING/CERTIFICATIONS
BACHELOR OF ARTS: HOTEL & HOSPITALITY 1994
Hotel, Catering & Hospitality Management School & Culinary School, Pegnitz, Bavaria, Germany TRAINING PROGAMS & CERTIFICATES: Management and Catering, Communication and Leadership, Inside Out Coaching, Leadership & Entrepreneur Training with John C. Maxwell, TQM/ Quality Coach, MICROS Front/Back Office, TIPS Certification, ServSafe Manager Certificate, Kronos Certification, Safety-Officer Certification HIGH SCHOOL DIPLOMA 1989
High School “Rosa Luxemburg”, Markneukirchen, Saxony, Germany